Firestone Complete Auto Care

5200 Sunrise Hwy, Massapequa Park, NY 11762, USA

Address:	5200 Sunrise Hwy, Massapequa Park, NY 11762, USA
Phone:	+1 516-740-2724
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 6

Reviews 13

kelida Augustin

The worst. Had my car towed here ( worst mistake, enroute, i was reading the negative reviews). Radiator went bad and in need of a replacement. No mechanic was ever available when they opened. Only after 9 and even then, the novice that worked on my car clearly had no clue what to do with it. They held my car hostage for 3 days. All while coming up with various excuses on how my car is complicated.They took advantage of me and told me of other expensive repairs needed. When I went to pick up the car, they broke a part that they claimed always has to be replaced when a radiator needs repairing. 6 months later my radiator goes bad again. I did not go back but I inform them of my issue (900 wasted dollars). Im told to come and " they will work something out. When i do come, the guy at the front desk,,,Dan was beyond unprofessional. He was rude, condescending, disrespectful, sarcastic, argumentative and a couple of other words, The store manager wasnt available and according to this joker, nothing was noted on my account. I called another time, but decided to let it go. i senses the manager was going to give me the runaround, and i wasnt in the mood. Yes I paid for the same job twice, but one thing is for sure I will NEVER set foot in that place again..never. If you need a repair or professional treatment, go to a local gas station!

Cathy Raynor

I got a flat on my way home from work and stopped at this Firestone for help and got far from that. I was told that they dont plug tires and a patch would take about an hour and I was there 15 minutes before they closed so "there was nothing they could do". So now Im in the parking lot changing my spare and the guys just watched without even offering assistance and to top it off the store was closed and everyone left before 7pm (closing time). I dont recommend this establishment to anyone because they are not helpful whatsoever!

Nicholas s

Went there for an inspection. Big mistake. Biggest scam artsiest there!! They have no clue how to read an oil dip stick, and will charge you for double for things that are needed to past an inspection because they know they got you there. Would never go to Firestone again. Untrustworthy. Watch out!

Zian Mooseen

went for tire replacement, the guy ran a false diagnostic on the car and replaced an unnecessary drum bake and charged over $150 than the actual quoted price, DO NOT GO THERE, if you ever did, go through the itemized bill multiple times before your pay..

Susan D

These guys are the BEST!!! So courteous and more important Honest and truly Fair...Its a pleasure to bring your car to them and what ever problem you are having , that your in good hands.... Thanks Susan D

Jon Yu

Had an inspection today. My car was scratched up. I knew I shouldve told them to be extra careful. Being its a black car which Im meticulous about.

Christopher Salli

Fast service, good prices. They honored my warranty from another firestone and did good work quickly

Tariq Khan

Open sundays, courteous service, clean and quiet waiting area

Megan Witt

The manager is rude and unhelpful and the company is a joke

Will Guevara

They are not ethical in their work and prices.

Philip Zollinger

People are friendly and they do the work well