Firestone Complete Auto Care

2561 Hylan Blvd, Staten Island, NY 10306, USA

Address:	2561 Hylan Blvd, Staten Island, NY 10306, USA
Phone:	+1 718-354-8410
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 37

Reviews 29

Aurora Ellis

Dishonest and money hungry. I was told over the phone after bringing my car in for an oil change that their "courtesy check" revealed brake and tire damage that was in need of immediate repair, totaling over $600. When I explained I didnt have enough for the repairs at the moment I was told I could not drive my car home, I would have to tow it the three blocks to my house. It was not until my husband saw my distress and took the call from me and asked what legal right they had to keep our vehicle that the tone of the manager Josh changed from "you cant drive it off our lot" to "you shouldnt drive it off our lot". Yes, my car can use more than an oil change, but their courtesy check seemed to only notice the expensive hidden issues, not the cheaper obvious ones like my wipers being ripped. I am not ignorant to the condition of my vehicle, merely operating within a very tight budget. I did not consent to my tires being removed for any reason but one was off when my husband and I returned to collect the car. Thankfully after signing a waver I was able to bring the car home, though after seeing the tire removed Im now paranoid something was tampered with or adjusted intentionally to bring me back to the shop. My one saving grace is that they have everything on camera so if anything was tampered with well have evidence of it. I will not be bringing my vehicle here for future repairs as I do not appreciate the way I was treated and then told it was my confusion when I brought attention to the verbage of the phone conversation. I completely understand any potential hesitancy to release the car prior to repairs both from a human stand point and a company stand point, but to be told I cannot take my vehicle unless it is towed is a gross misuse of power. Much to my chagrin the phone calls are not monitored the way the shop is (or so I was told) so I have no evidence to dispute the manner in which I was addressed in the initial call.

Kirk Koinis

At 10am, I dropped my car there for inspection, oil change and tire rotation. They did an ok job of rotating the tires. They scuffed one of my rims. Later that evening around 6PM!!, they called me, saying my car was done and ready to be picked up... Went to pick it up the next morning and saw they never did the inspection (old inspection sticker was still on the windshield) but they charged me for it!! What crooks! The moron at the counter said "oh we ran out of stickers"... I demanded a refund. Well... I only had a day left to get the inspection done so I went to Hylan Auto Repairs on Hylan and Burbank, they did the inspection within 20 minutes. Do not waste your time at firestone! GO TO A REPUTABLE PLACE! They are trained to take your money and not service your car properly.

Marie Casale

Devon and Herman are GREAT !! They went above and beyond to help me. I got a blow out on Hylan Blvd. right across the street from Firestone. I ran across the street to the shop. They were just about to close. I spoke to a very nice gentleman by the name of Herman who directed me to another very nice gentleman named Devon. I explained my situation to them. Devon kept the shop open for me while Herman came across the street with me. Herman drove my car back to the shop. These two men went above and beyond to help. I couldnt of thanked them more. They were extremely helpful, professional and very nice. I would definitely recommend this Firestone to people.

Kevin Price

Walked in this place told them I got squeaking in my engine so they changed my brakes and rotors got my car back told them they didnt fix the problem then they tell me I have to change all three belts get that done come back 2 Days Later with the same problem manager tells me I need to change my power steering pump I didnt want to spend anymore money brought it to another mechanic a month later just for them to tell me the belt are loose and they only change two and I paid for them to change 3 horrible place wouldnt recommend anybody to go here and the mechanic stole my key lock for my tires!

John Carusillo

Went there today--GREAT customer service. The tire salesman, Anthony, was super friendly right off the bat and introduced me to the crew. Not only was everyone very personable and fun to be around, but Anthony drove all the way to New Jersey to get the tires for my car. I was there for about three hours (which was no problem for me) and once the tires came they were able to put them on and fix my alignment in about 20 mins. Devon kept me company while my tires were being delivered. Great crew there I will remain a dedicated customer at this location.

James J. Barile

I know there are some bad reviews from about a year ago. I recently took my car there for an inspection and brake servicing and the new manager was wonderful. Very professional, very personable, and he saved me money too. I needed a rotor replaced but he told me that my break pads were good for another 15k miles after taking a closer look. He seemed like he took customer service very seriously. I will continue to get my car service needs taken care of here.

Pete Tocco

Just got my brand new Credit Card with 750 credit . Needed brakes and oil change.. they charged me 700 dollars.. I was told to go to fire stone because of warranty.. had to go back two more times because brand new brakes squeaking .. friendly but not reliable.. way to expensive.

Butt hurtz

This place is terrible, especially that dufus FRANK. Do yourself a favor and go elsewhere. I was horribly mistreated, and refused to price match my brake pads. What an idiot.

Bob Mirfield

Went in to get tires replaced, $1400 plus tax , no thanks I went to Charlies tires and got continentals installed complete for $700. Better tires better service.

Armando Casamento

Worst mechanics ever and they rip you off they put a water pump in and didnt tighten the bolts take your car to great kills auto they are honest

V z

they have no idea what they do as far fixing your vehicle they are good only stealing your money thieves people never bring nothing there

Oleg Chernov

This was my company designated facility. Service is slow and lacking, this place matches generally crappy New York City service level.

Anonymous User

They have no consideration for your time or money. I felt like they had no desire for my repeat business.

michael peters

Good customer service. Trustworthy attendants.

mirsad djenashevic

Good place quick and easy good customer service