Detor Computer Services

264 S Collingwood Ave, Syracuse, NY 13206, USA

Address:	264 S Collingwood Ave, Syracuse, NY 13206, USA
Phone:	+1 315-952-3502
Site:	detorcomputer.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 11

Reviews 5

Shane Sloan

Calling Alan was one of the best decisions I have ever made. He saved something for me that could never have been replaced. I had a WD MyCloud server unit that went brick during a firmware upgrade. WD didnt want to do much by way of honoring the warranty on it, so I decided to take things into my own hands, as I usually do. I learned that the unit had a standard SATA drive inside, and that it could be controlled by Linux. I have a desktop with some auxiliary ports available, so I cracked open the server and popped the hard drive into the desktop. I fired up Linux, and started transferring the junk files to another drive. I figured i would move my music and movies first in case there was an issue, i wouldnt lose my family photos, videos, and documwnts. BIG MISTAKE! All was good...for a while. There was a power failure just after I had finished the end of the movie files and was getting ready to move the photos. I booted the computer, and it saw the drive, but it could no longer access. I was devastated. All I could think was that I had destroyed my history over my independence. The drive sat for a year, as I tried to decide who to trust with any attempt to fix the problem. I have taken drives to Geek Squad in the past, and way too much money and time later, they returned bits and pieces of my data, along with some of their bloat ware. No way was I sending it there. I hit up Google, and found Detor Computer Services. He had great reviews. Something told me to call him, so I did. He was attentive. He discussed the issue in a way that most people could understand. He was honest about my prospects and the potentially associated costs. Needless to say, his service was able to retrieve the better part of a Terabyte of data, without losing a single file! The drive was toast, but they still got all of my data back...and probably kept my wife from killing me! Ive told anybody who is having computer concerns about Alan and his work! As always, a damaged computer is hit or miss for recovery, but your best bet is to call Detor Computer Services. Side note: Dont pay any mind to Tom Peaces review. Yes, his business is out of his house. His house is actually pretty nice. He does answer his door, and if he doesnt, his dog does! The dog is a big "kitten"! Its a shame to have somebody give such an uninformed, negative reviews, when Alan described the location situation in great detail for me. I had no trouble finding it at all.

George Trythall

Description of work: Correct problems on both my desk top and lap top computers. Both were slow and crashed now and again. Alan performed trouble shooting, his spring specials for virus removal and PC tune up and installed Emsisoft Anti-Malware on both, replacing an ineffective Webroot system that allowed Viruses, Trojans and Malware infections. Clean up computer interior (desk top) and user profile. Remove Virus, Trojan and Malware infections, booekits and rootkits. Scan with professional virus removal tools. Repair damaged operating system files to original condition for laptop not able to do with desk top. Alan indicated some operating system files for desktop could not be repaired. He recommended re-installing Windows 7 if any problems persist. Because of the damage, internet explorer is slow and erratic, however the new web browser he installed on both, “Mozilla Firefox” is working great, and thank god it appears I do not need to re-install Windows. Clean and remove useless registry, entries and optimize. Remove all temp files and unwanted startup program entries. Defrag hard drive with professional software. Replace bloated anti-virus as indicated above. My Comments: I checked for two or three computer repair companies and so glad we selected Detor. Alan was exceptional, professional and prompt. When he indicated times for free pick up (within 10 miles) or return computers, he was there. He answered questions, recommended solutions, his expertise is well above my expectations; I am no computer whiz, far from it. Both computers are fast now and appear to be operating the way they should, probably better than when I first got them. I am planning to sign up for their “Monthly Care” program (MCS) for our desk top.

Debra Ritchey

After several hours of contemplating which way we should go with my Apple MacBook Pro problem, and reading many reviews regarding other Apple repair services (which left me wondering if computer repair shops are specifically designed to rake you over the coals), we chose Detor Computer Services based on the wonderful reviews and 5 Star rating I saw. If there was a 10 Star rating...he definitely earned it in our opinion! Our MacBook began acting possessed, and then up came the white screen of doom....and using this computer for all our business operations, this was beyond upsetting! Al was absolutely incredible...he spent a lot of time explaining how he was going to narrow down the problem (we were quite concerned because it was only 3 years old), and after working with it to identify the possible issues (Macs are known for their reliability!) he narrowed it down to a bad cable inside. His dedication to finding out what the issues were and the many hours he put in ... well, you just dont find that kind of customer serve any more! Not to mention his more than reasonable rates...why would you go anywhere else!? His service was extraordinary and he stayed in touch with us every step of the way. He definitely came through a hero in our books! I will never go anywhere else with ANY future computer problems...he has a lifetime customer in CNY Costumes!

Mary Sims

Finding Alan Detor of Detor Computer Services was a stroke of good luck. My badly compromised laptop was seriously unresponsive and slow, with malicious spyware that was undetected by my anti-virus/malware. Also, a bad fan was causing overheating and generating warnings of a hard drive crash. Mr. Detor not only replaced the fan and dried-out heat sinks, but also thoroughly de-bugged the computer and installed top-rated reliable anti-virus and anti-malware software. Now it’s like new--speedy, nimble, running cool, handling multiple applications with ease and fully protected against threats. I also appreciated his patience and time in walking me through the fixes to show me preventative maintenance, my new anti-virus software and how to avoid internet threats such as bogus Microsoft installation notices and PUPs. Along with first-class expertise, quick turnaround time and a very fair price, I found a trustworthy, reliable, responsive consultant/technician in Alan Detor. He’s clear on what services he offers and delivers fully on his word. I’m greatly relieved to have him as a resource for my computer problems, repairs and support. I totally and without hesitation recommend him.

J.K. Wright

My wifes 9 month old HP laptop (Windows 8.1) suddenly was unable to access the internet. Balance of computer worked fine and connection to the wireless router indicated no issues. Other computers in the house were connecting fine. After trying all of the normal suggestions on various message boards, I gave up and called Alan Detor. After a brief discussion, I dropped the machine off on a Monday late morning at his place. He had me demonstrate the issue, explain the basic computer usage practices of my wife and then he very clearly expressed the terms and conditions of his repair billing. Being satisfied, I left and was very surprised to receive a call less than 24 hours later saying the machine was ready to go. He not only removed a virus from the host file (cause of connection issue), but installed some software to make Windows 8.1 more easily accessible for someone used to Windows 7 and installed Mozilla Firefox - two issues which I had alluded to in our initial discussion. Price was right - no surprises, service was excellent, and I now have an IT guy!!!