Rescuecom

2560 Burnet Ave, Syracuse, NY 13206, USA

Address:	2560 Burnet Ave, Syracuse, NY 13206, USA
Phone:	+1 800-737-2837
Site:	rescuecom.com
Rating:	4.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 11

Reviews 12

linda minikus

I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets. My tech person, Anthony, a veteran who by the way proudly served and sacrificed for our great nation, spent at last count 4 1/2 hours resolving my needs. I naively thought, being the computer dinosaur that I am, that my service requests were easy and would be resolved quickly so was hesitant once I found out what it was going to cost but I knew I needed a specialist and liked the fact that it (service call) could be done without leaving home. Let me tell you Anthony had his hands full and he did not disappoint! I simply can not describe what he had to go through with me because as embarrassing as it is, I am computer illiterate and could not follow instructions or perform even the simplest of steps in order for him to sign and navigate through and update my system. Anthony, although I got testy at times, maintained a high degree of professionalism; was skillful at explaining his commands; polite and steadfast to the task at hand throughout the entire call. Poor Anthony, it was the nightmare of nightmare service calls. The service call has ended but he has yet to finalize my service requests which will be completed on Monday. Technologically educated, resourceful, committed and knowledgeable is an under statement!! You will not regret calling this company for your technological needs. Linda M.

Jovanni Mende

This company pitched a repair and maintenance service for a monthly fee to me, stating, any fees for repairs would be for parts only. The representative guaranteed that I would get a call back from a tech within 45 min. Well, I got a call within the 45 min., however, the estimated fee for the repair was substantially higher than a quote I received from a local repair company. To make matters worse, they are refusing me a refund for purchasing this service, that I believe was misrepresented to me and I would never use. Beware, if it sounds to good to be true, it is to good to be true.

GARY NOVASEL

I wanted to say I have been a very happy customer over the last 10 years that I have been using the Rescuecom Services for my computer needs. I owe many thanks to the great technicians that I have worked with over that time. Out of the Many Techs I have worked with the most in this 10-year period has been Roy my favorite tech out of them all but all have been great to me, not just one. The Staff at Rescuecom is great, polite, courteous and very professional when it comes to fixing and booking my technology challenges. I will always recommend Rescuecom to anyone in need of help.

Wilfredo Gaitan

Thank you Rescuecom for being a life saver in helping me recover data that I thought was a total loss. The Remote Technician worked with me for hours getting the important files that were important to me back and save to another hard drive. I am now protected on the desktop and I know I have someone to count on to help me with my computer needs and technology challenges. I highly recommend Rescuecom to anyone thinking about getting the service.The service was very executed over a weekend and the technician performed flawlessly until the problem was resolved,

Angela Sexton

Thank you Rescuecom for Professionally help me getting my new laptop Professionally setup for Daily use. It is great knowing I have great Virus & Security Protection software on the Laptop and It is also very helpful having the Office 365 installed without all the hassle of trying to figure it out and setting it up. I will continue using your service after the level of detail to setup that I received on this new laptop. I highly recommend you guys and if you are looking for a good remote service company to work on your computer this is the one you want.

Dorothy rasmussen

I found Rescuecom thru doing a Google Search and I picked up the phone and called Rescuecom. I was having issues with My Printer not Printing emails and I was assigned a remote technician that assisted me remotely with my issue. I later learned that I need Microsoft Office to open attachments and I need Adobe Products to open PDF files , etc. My Issue is now resolved and was done in a timely fashion. I now have there monthly service in case I need there services. I highly recommend there service to others that need help with there computers.

Lu P

After having a account for 4 years now , I am looking forward to my future with Rescuecom -All the Technicians and supporting staff have been sufficient and patient with the lack of my computer savvy. I highly recommend this company to friends and family or anyone reading the google reviews. And also given high kudos and references to staff at major computer stores for Recommending Rescuecom Customers and /or themselves. Services Repairs or any other needs are promptly addressed . I am thankful to have found Rescuecom.

Beverly Johnson

Rescuecom. is fabulous. Whenever I have a problem I call and they are on it almost immediately , no matter what the problem happens to be. I feel like I have my own IT department. I have been using them for many years and would not even consider giving them up. Roy has been so helpful and he never makes me feel technologically challenged even though I am. He happily attacks the problem and takes care of it quickly for me. I highly recommend this company. I am a CPA and could not do operate without them.

Rod Stratman

I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 years and they do a great Job of protecting it. When I call and need something done , they are always professional , polite and helpful and they take care of the issues quickly and in a timely manner. Anyone that doesnt have this service should give Rescuecom a try to help your computer needs. I highly recommend Rescuecom when people ask me who they would recommend for computer service and protection.

Gregory Mccant

I was looking for months a company and last night I needed someone tohelp me with my computer not booting up and I found Rescuecom . After some troubleshooting we found out the Hard Drive on the computer was bad and causing all my headaches , etc. So I followed the advise of one of the Technicians at Rescuecom. My computer is back up and running and running better then before and I also have great protection software to protect my investment ! I highly recommend Rescuecom to Friends and Family.

Karen Duncan

I had an appointment with Anthony this morning to deal with a frustrating issue with Adobe Acrobat Reader. Anthony was prompt, provided great feedback and quickly resolved the problem. Additionally, he had me re-open Chrome and go through the steps again to ensure that I could view the .pdf. He did a great job and I highly recommend Rescuecom to others. Anthony is definitely a "keeper" and I hope I get to work with him in the future, when required. Job well done!

Jean Wallace

Rescuecom has been a lifesaver for me over the last 3 years that I have been using the Remote Service and Roy has been my go to Technician at Rescuecom. And when I am having a printer problems or I need the latest printing software installed from Hallmark studios he always helps me. Rescuecom always resolves my issues quickly and generally within a few minutes of calling and I always recommend you to others when the opportunity or discussion come up.