Address: | 711 Erie Blvd E, Syracuse, NY 13210, USA |
Phone: | +1 315-314-5417 |
Site: | firestonecompleteautocare.com |
Rating: | 3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM |
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Anonymous User
A few hours after giving me an estimate of 300 for fixing my rear brakes, they called me and told me they have to get new calipers because they cant put the pads and rotors back in the old caliper. So I had left with no choice but to accept the new caliper replacement, as they already took everything apart before running a thorough diagnosis and giving me a better estimate. With the new addition price went up to 600 bucks. Unwillingly, but with no other options left, I paid it up and took my car at the evening. And on top of all that ridiculousness, my brakes were not even working as it used to before. I parked my car in my up-hill driveway, and it started to slide down. I called them up and they told me there could be some air left in the brake system. Ive never seen such horrible service and ripping-off before. This place is a pain in the neck. Dont ever take your car there. Im sure my 5 years old niece would have fixed my the breaks better than they would.
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Janet Ortolani
March 28, 2017 So first they tried to sell me service that had just been done elsewhere. I did not fall for it. Then, less than 300 miles after they supposedly did, among other work, a complete oil change, the motor seized during a snow storm (that was fun to be stuck on the shoulder of the interstate in a snowstorm) and had to be towed (more fun trying to get a tow to come out in a snowstorm). When it was evaluated by the shop that it was towed to, they found that the oil pan plug was stripped and so tightly in that they could not budge it. When they finally drilled that plug out, the oil was completely black, and thick; no way fresh top of the line synthetic oil was put into my engine just 300 miles earlier. So, I wonder what else of the $600+ work I was charged for was not done... car is gone, and so is this previously loyal customer.
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Joseph Seemann
This place took my excellent condition 2002 Corvette for a joyride. Instead of driving it to the back and into the garage on their property a tech drove it on the side streets, around the building to the back. The driver stalled the car 3 times and then bottomed it out. When asked, a gentleman up front mentioned they do this with all cars for the NYS inspection. After speaking to a manager I think they realized a partial mistake and refunded me for the Inspection. Im going to leave out the obvious subjective feelings here and simply say this place does not do proper work nor is their employees professional by any means. DO NOT recommend anything about this place or its work to anyone.
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Sarah Wells
TOTAL SCAM ARTISTS!! YOU CANT LEAVE THERE WITHOUT PAYING $800.00 +. A simple car inspection turns into a freaking nightmare. They swear every time you go for something small that a few other things need to be done. I was told over a year ago i needed a new battery for 200.00 yet I am still using the original dam battery. Mechanics are incompetent and complete idiots. BEWARE!!!! Nothing is ever fixed right the first time.
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Anonymous User
Dishonest manager flat out lied about how long a simple snow tire swap would take. He said 1 hour. It took 4 hours -- while I sat there, unable to leave. While I waited, I heard him tell other people the same thing on the phone. Then, in the end, he overcharged me because he knew I was late, had to leave, and couldnt argue since he had my VW hostage. Would never ever ever go back.
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Anonymous User
My car broke down on I-81, so I brought it to Firestone (on a friends recommendation). The customer service was fantastic; they were very patient with my many questions, and explained everything (in relatively non-technical terms). They even gave me a discount when one of the parts turned out to be defective (not their fault). Definitely highly recommended.
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Anonymous User
They charged me $130 as a price of two front sway bar links. I checked online and found out that that price was several times expensive than the average price of the same type. Even though the problem was known, they said the car had to go through CVI to find the problem which added $20 more.
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Jim Eustice
I do all my own work but I bring all my vehicles here for tires, alignments etc. They do a good job and the people are friendly. As far as them trying to sell you more service yeah its a chain and they are trained to duo that. Know what you want to have done and tell them to do just that
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Ten Anthonys
Been there twice. Once to buy tires for my truck, and once to rotate tires on my wifes car. Both were good experiences. The tires including installation and balancing etc. Were better than I could have done by ordering online at Tire Rack and then having them installed elsewhere.
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Anonymous User
Fixed my car for $300 less than another place and went out of their way to avoid a rusted section of my muffler to fix my car without having to replace it. They were very helpful and accommodating, gave me a ride back home when the repairs were going to take a while.
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Zach Li
Always want to steal my money. I just want a state inspection. And they told me I need to replace wiper blade. I said I bought new one in the backpack. They only allow to install their product. I just want a simple service. Why always steal my money
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Nate Russell
I called ahead and made an appointment for the same day. When I got there the same person I had talked on the phone with told me that one of the workers didnt show up so they were really backed up. It took over 2 hours to do a basic oil change.
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Edward Gore
They have great service but DONT LEAVE A CUSTOMERS INSIDE HEAT AT 90° NO MATTER WHAT TEST YOU HAD TO DO ESPECIALLY IF IT WASNT THAT HIGH WHEN YOU ENTERED THE VEHICLE!!!!
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Marek Gruca
They did my oil change but not before they tried to add almost $500 in other problems that werent needed such as air filters and spark plugs. Be wary when you go there
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Carrie Mcintosh
I took my truck to get brakes they were really nice listen to me show me the parts that were no good on my truck and even fixed my husbands car at closing time
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Blake Sampson
I asked them to do sometime specific and they tried to upsell me on a service I didnt need.
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Trianna Solomon
Awesome, fast service. Clean waiting room. Honest technicians. What more could I ask for?
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William Casolare
Todd always takes great care of our cars
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Monday Omoregie
They are good and car specialist
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shawn rutherford
They took good care of my truck
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Rahul Goyal
Their inspection is best around
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L wood
I love this place
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Malik Kennedy
Good