Greenbrier Auto Care Center
| Address: | 1600 S Military Hwy, Chesapeake, VA 23320, USA |
| Phone: | +1 757-424-7618 |
| Site: | gbautocare.com |
| Rating: | 4.9 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 22
Reviews 48
JA
James sigle
Fact based review here. Poor customer service by their manager. Zero follow up for ongoing work order that was never resolved. Had to take my car there 3 times, pay more money for additional labor and order additional parts on the last appointment due to the improper initial installation of parts. Will not return, this is the third instance of disappointment for me at this shop and as someone with a mechanical background I have zero faith in the services provided. They have cost me a month or more or non-use of my vehicle, broken my lug key on my wheels(I had to get a replacement on my own and fix it.) and been dis-respected by the service manager on several occasions without due cause since I questioned the false recommendation to install a 1500.00 which was not needed. (Verified) Further, I would recommend Little Joes Mitsubishi re-think their association with Greenbrier Auto-care as it is clearly detrimental to its customers. Most of the other reviews for here are of questionable integrity or based on oil changes and tire rotations which are pretty rudimentary. For that I would give them a little bit higher rating, however, anything of complexity I would not take my car here, period. The service may be ok but when facing complications the customer service ruins it for me and probably will for you too.
BR
Bryan Oren
I would not recommend this place for mechanical work. I needed a water pump changed on my vehicle but am limited on time so I inquired about what the cost would be to have greenbrier auto take care of it for me. They quoted the water pump at $285 when they get it from Napa a mile down the road and they sell it retail at $147. Then they quoted labor at $440 for four hours. I went ahead and did it myself and it only took me one hour and cost $160 after fluids. I feel this place is taking major advantage of the consumer.
WI
Wilbur Powell
I took my car there and they quoted me over $2000 worth of work to be done. I took it to my mechanic, which I been dealing with for 17 years and he quoted me $945 dollars for repairs that actually needed to be done. Just not an overall first impression for me. So the search for a mechanic in Chesapeake continues. However, the people in the main office were very professional.
JE
Jessica Guzman
The staff here are very friendly, efficient and helpful which is a nice change from the average auto shop. They even go the extra mile to keep you updated on the progress of your car. The facility is clean and the atmosphere makes me feel comfortable during my wait.
DE
Debbie Byrd
I would recommend Greenbrier Auto Care Center. The staff is friendly, helpful and answers all your questions. You also get emails letting you know when your car needs to be serviced again which is very helpful. Give them a try you will not be disappointed.
DA
Darlene Colden
Greenbrier Auto Care Center is great place to have your car serviced. The staff is very very professional when it comes to serving your vehicle.The employees are courteous and very friendly. This is a five star Auto Care Center.
GU
Gus
Darla is the best. She is up to date with my recalls and always gives me a loaner car if my car is more than 24 hr so I dont miss work. The prices are the best and the work is always good.
A
Anonymous User
Lee has the patience of a saint. Although the machine that cuts the keys was horrible. He smiled and patiently made my spare key even with the problems. He was great.
A
Anonymous User
I am pleased that my visit was great. The lady that I came in contact was very nice to me and they know their job. I thank God for each and every one of them.
A
Anonymous User
Nicole is the best female I know. Im clueless about cars unless its put gas in it and go. She knew the literature and broke it down to me. They are the best.
A
Anonymous User
I thank their team for the excellent service. I especially want to thank Jere for her exuberant extreme customer satisfaction that makes me want to return.
A
Anonymous User
I am very pleased with my customer service experience. Joe was very polite and patient to explain the required maintenance and repairs for my vehicle.
A
Anonymous User
Most delicious meal, amazingly beautiful presentation. Celebrating my wifes birthday tonight. Happy, attentive, and charming waiter.
A
Anonymous User
Very friendly staff. The work done was great. My service writer and cashier were amazing. My experience was more than satisfactory.
PH
Phil
Great service and very thorough inspection for future upkeep of my truck. I just wish they were open earlier in the morning.
A
Anonymous User
From start to finish, everyone has been courteous helpful and professional. It has been a pleasure to do business with them.
KI
Kin G
From start to finish everyone has been courteous helpful and professional. It has been a pleasure to do business with them.
A
Anonymous User
Great customer service. Detailed explanation of work through check of vehicle. Flexible. Good time and work estimation.
DB
DBru40
The visit was prompt, informative, quick, and a wonderful experience. All the staff were very polite and helpful.
A
Anonymous User
Everything went well. They explained everything to me about my oil change filter housing unit. Great service.
A
Anonymous User
My experience was great. Everyone was so helpful and made the process very smooth. Especially Joy and Jere.
A
Anonymous User
Joy was the best. Theresa was on lunch break and I never knew any difference. I love the front desk staff.
A
Anonymous User
Darla is the nicest, most competent service advisor Ive dealt with in Hampton Roads. I love coming here.
CO
corey webb
Theresa was awesome! Will bring my car back again and let others know about them! Keep up the great work~
A
Anonymous User
I so love Theresa. Nothing but companionship and loyal. Step by step she let me know and I just love her.
A
Anonymous User
They were really friendly, especially Jose. My truck was repaired in a timely manner. These guys rock!
A
Anonymous User
Staff was friendly and helpful. I arrived late due to storms in area and they were very accommodating.
A
Anonymous User
She was very nice and explained my plan I have under my warranty and I didnt have to wait long at all.
A
Anonymous User
Nicole and Joe were very helpful and knowledgeable. I would and will recommend this place to others.
EM
Emma
I loved Jere. She broke down what I had to pay. Im a dummie to cars, but she made me understand.
A
Anonymous User
Great service staff. There was no delay in getting my car in and got all of my needs addressed.
A
Anonymous User
During my wait I was updated as to the status of my vehicle and progress. Great personal touch.
A
Anonymous User
I always come here and am out in a timely fashion. Staff are very professional and friendly.
OP
Opal
Excellent service. Darla always is professional and gives excellent customer satisfaction.
A
Anonymous User
The service team was willing to work with me when having my car serviced here.
SA
Samantha Jackson
Getting my car fixed they are awesome he wont stop until he finds the problem
A
Anonymous User
Shawn was very nice and very thorough with the explanation of the situation.
A
Anonymous User
I appreciate the customer service that I received and truly appreciated it.
CA
Cathy B.
It was a pleasure for me to experience what good service I received.
A
Anonymous User
I got great service here. They were polite, friendly, and prompt.
SE
Sean H.
This was a fast service for me not having to set an appointment.
A
Anonymous User
Joy was kind and through. I was in and out. I will return.
A
Anonymous User
Great service from a welcoming staff. I would recommend.
A
Anonymous User
Great service. Customer service great. Speedy service.
A
Anonymous User
Fast service, awesome lounge and knowledgeable staff.
A
Anonymous User
Service department was excellent. Theresa is great.
A
Anonymous User
Ms. Theresa was very helpful. Service with a smile.
VI
Victor E.
Great service, nice people. Keep up the good work.
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