Kempsville Auto Care Center
| Address: | 5288 Princess Anne Rd, Virginia Beach, VA 23462, USA |
| Phone: | +1 757-671-1676 |
| Site: | kempsvilleautocare.com |
| Rating: | 4.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed |
Location
Photos 1
Reviews 18
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A Lynn
I found this place almost a year ago. They were very professional and courteous when I brought my car in to be fixed. They were very upfront about everything going on with my vehicle as well as how much it would cost to repair. I was so impressed with their professionalism and prompt service that I brought my vehicle back to them when I had an issue with it. This trip started off just as great as the one prior, however it didnt end as well as before. After spending a large amount of money to have my vehicle repaired I expected it would be good as new again....I was wrong. After the repair I picked up my vehicle to find It the battery was dead ( 6 month old battery) and that new issues with my vehicle has arisen. I replace the battery and I again give them a call, I am then prompted to bring it back in to be looked at. After a few days of leaving my vehicle with them they informed me it was not acting up as I claimed. Two days after bringing it home my vehicle again starts giving me the same issues. Issues that actually can be quite dangerous when driving, especially with children in the car. I once again call them and complain about the issues with my car. They once again prompted me to bring the vehicle back in. This time however I told them to keep my vehicle until it acted as just as it had been for me. Several weeks passed and im told my vehicle is fine and that there are no issues. I have the vehicle towed back to my home to find that the new tires I had just replaced the day before I first brought the vehicle in was completely flat, all but riding rim. With the 2 months of my car being in and out of their shop I personally drove the car 3 times. After the large amount of money I spent and this experience I refuse to bring another vehicle to them. I went from praising how fantastic they were and recommending them to everyone to telling anyone who asked to avoid them entirely.
ME
Meredith Lincoln
Got a "pre-inspection" done here and the inspection was to be done at Kempsville Auto Care Center, as they have some deal to do that... Coreys told me that some belts, the rotors, the motor mounts, and my battery strap needed to be replaced for it to be inspected. I had my brother do the rotors and replace the battery strap, and when my brother did that he said that the front brake pads were really bad and did those as well... Coreys did the rest of the work and checked my brothers work... I got it back with the brand new battery strap broken in half and replaced that again without complaining and then I took it to Kempsville Auto Care Center for the inspection because Coreys told me that it would pass. Kempsville Auto failed me for back brakes and back tires and after spending $400 more dollars I was able to get a passing inspection sticker... they also informed me that I had a stripped stud on a tire and I realized my engine is flooded with oil but neither establishment will accept responsibility for that. Jeff Coreys wife called me after seeing my review and tried to tell me that I didnt know what I was talking about but every word of this review is true and accurate. I had previous work done at both places and wasnt particularly satisfied either time but after this incident I will never go to or recommend either of these auto centers again.
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MechThumbs
Horrible!!!! had to get a new shifter assembly and cables and apparently with labor cost its more then my clutch replacement. Plus they did a horrible job after i picked it up i found that metal is hanging from my car so no i would not tell my worst enemy to come to this place! the customer service is horrible when i ask a shifter assembly cost 400.00 all he could reply with is yes and that was that i regret ever giving my money to these ass hats
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Pete Frazier
These guys rock. Honest, competent, accommodating and very reasonably priced. Ive lived in VA for 15 years and this is the FIRST place Ive taken my car to be inspected where they didnt try to chisel me for overpriced wiper blades or headlight resurfacing, or some other stupid thing. Ill keep coming back.
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Anonymous User
One of the most trustworthy places you can go to. My fiancée and I take our cars to this location and the other one up the street. Never have had any problems with them. They do an exceptional job and explain everything very well. I reccommend this place to everyone.
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Anonymous User
My name is Dave...I moved down from NY and have taken my car to this shop since then ...it true this place is old school and Dominic is crazy cool. I am ok paying what I pay just because he is a honest person.
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Anonymous User
Ive taken my cars there since I moved here, they are so old school in their customer service that makes you feel welcome every time you go there. Honesty and integrity still stand for something there!!!!
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Anonymous User
No need to look any further for your auto care needs. Domenic at KAC will treat you like family. Fast, fair, and excellent work. Highly recommended!
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norwegcat
Good mechanics but are twice as expensive than Big Als right down the street for the same type of work. What are you kidding me?
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Sally Mclean
Love this place for every reason you would love your mechanic; great customer service, fast on repairs, and fair costs.
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Steven Cherry
Very helpful & friendly. They really know their vehicles and care about the customer. Will go back for any more repairs.
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Kathi Winner
I have been going to them for years--by far, the best place in town! Reasonable rates- and the staff is great!!!
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Glenn Parkhurst
Great service and Awesome mechanics! They get it done and done right! I refer all my friends to go there!
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Anonymous User
The manager is awesome. The mechanics are cool and actually answer questions A+ on customer service
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Lydia Burke
Honest and reliable. Never had an issue with any of their work, and the staff is very personable.
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Mikahl757
Quick service even fairer price. Honest Mechanics, all day for years.
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Natasha Menier
Literally the best customer service & prices.
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Anonymous User
Always nice, friendly, helpful and honest!