Integrity Car Care & Tires

5044 Cleveland St, Virginia Beach, VA 23462, USA

Address:	5044 Cleveland St, Virginia Beach, VA 23462, USA
Phone:	+1 757-216-3031
Site:	integritycarcare-tires.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 5

Reviews 4

Larry B

UPDATE: 7-29-17 - Still no payment and no contact from the pathetic people of NO integrity car care. I find the rating below from Eric a complete fraud. Integrity has the need to respond to him for a positive review, but wont respond to someone who has been rudely mistreated. I had my van towed to Integrity late in the afternoon on Monday March 5, 2017. I could have drove the vehicle but didnt have someone to drive me home. Since we have AAA, I thought I might as well use them. The van had some leaks, needed some TLC on the power steering, but all 4 tires were fine. I heard the diagnosis on Thursday March 9, 2017. I asked for an emailed report since they offered one. I replied to the email requesting an itemized price list because the report sent to me had no pricing. I received an emailed reply with only one line item which regarded a transmission issue that wasnt on the first report. I called Friday morning to get a better understanding of everything. I told the service manager to proceed with the transmission and power steering issue. He said they would start on Monday March 13, 2017. After giving more thought to the situations over the weekend, I decided against having the power steering fixed by Integrity ($900.00). It bothered me that I couldnt get an itemized report with pricing and they kept mentioning a dry rotted tire that would not hold air. Again, all four tires held air just fine when the vehicle was delivered. I emailed Integrity at 0732 Monday March 13, 2017 requesting they only fix the transmission issue. They open at 0800. My vehicle was ready for pick up Wednesday March 15, 2017 and Im expecting an invoice of $323.00 for the transmission issue. I received an invoice for $1,167.00 because nobody checked their email. They had to jump start my vehicle because they left the parking lights on, maybe the mechanics knee bumped the switch. Upon entering my vehicle, I noticed that their mechanics apparently dont put paper down on the driver floor board. Really guys? I mentioned this quietly to Fred, the service manager because he had another customer at the counter. Did anyone offer to clean the mess? I think you know the answer. Customer Service shouldnt be this difficult. Itemized breakdown with pricing, no. Thorough description of all problems, no. Check company email to communicate with clients when phone calls arent possible, no. Offer to clean up the greasy mess the mechanic left on your floorboards, no. UPDATE: July 7, 2017- still no resolution. I have been in the business twice to express my displeasure since they have not paid the cleaning bill for all the grease on my driver carpet. The inept manger(s) step on their tongue when talking to me. They say, "Our owner is a 30 year Navy veteran he will call you. Maybe hes had family trouble and thats why he hasnt called." These two guys are ridiculous. This company and its owners should be ashamed to tout a 30 year Naval career as the reason you should trust him as being a good business man. UPDATE: July 15, 2017 - Still no contact from this 30 yr Navy veteran who is a man of no integrity. After pay $1,100 in repairs, youd think they would gladly pay $80.00 to clean all the grease they left on my carpet. They said they would-guess they are liars.

Josh Savage

Went to get a state inspection Monday afternoon from this establishment. Made an appointment Saturday afternoon before. I filled out the appointment form as said to do for 2:00. At the bottom I typed two words State Inspection as asked for reason. I recieved an email same day stating i will be contacted by email or telephone for confirmation of time and date. Monday at work I informed my boss about the appointment. Around 11:00 i recieved an email informing me that my appointment was good for today at 3:00. So at 2:00 I left work in Norfolk and arrived at the shop a little after 2:30. I approched the desk after waiting for the customer ahead of me. The man at the desk asked how he could help me. I told him I had an appointment at 3:00 so he had me fill out another form with my i formation and vehicle information I did as was instructed. Once I had filled out the form I handed it back. He then asked what I was here for and i told him i had the appointment for a state inspection. His response was we dont make appointments for state inspections. (Well i am not originally from Virginia and not from a state that has state inspections. Clearly someone made the appointment with me) He then tells me he can not get me in at all today. All in all i will not deal with any establishment that cant get there appointments/information to there customers correct. Never had anything done from them before so cant tell you how well there work is. This is just my experience with them. My only suggestion is if you decide to you this shop in the future and make any appointments with them. I would call ahead before you make the trip and save you a drive and headache.

Travis Hanley

Took my car here after I could not make it to my normal mechanic after incurring severe engine noise and warning messages about oil pressure. After speaking with Fred several times he assured me theyd look into it and it would be no problem. At no point during any of our three or four communications was anything communicated about a $150 charge for looking at the car. I have no problem paying for a car diagnosis, I understand time is money. But what I do have a problem with is a severe lack of communication and expectations. $150 is a great deal of money to me and I would have found another solution had this been communicated to me. One way or another, $150 for a 30 minute max diagnosis is absurd and unfair. I strongly feel taken advantage of and I would never recommend this shop to anyone. I do not believe there was any intentional wrongdoing but I will not be going back here. On top of this, the quote provided to me was $200 more than my normal mechanic. After speaking to my other mechanic they informed me the oil gasket and piping that did need to be replaced was in fact covered by Toyota as a manufacturers defect. Had I proceeded with Integrity I would have been out of pocket an unnecessary $550. I am no auto industry professional but I would expect a specialized shop like this would have had this intelligence to inform me. At least one would think that would be included in a $150 diagnosis.

Steven Arnold

Came in for a state inspection. Failed for broken motor mount, wore down tire, some play in one of the hubs, seized brake caliper, and tag light out. I was pretty irritated because the part about the play in the hub was very general and I was assuming they meant repair a wheel bearing or hub assembly but wasnt sure but I was quoted a little over a 1000 dollars just to fix the hub and calipers so I left. I replaced the tag light but I had just got the motor mount replaced a couple months before so I took it to the place I had the warranty with. They said it seemed odd that I failed for that since it was so recent that I had work done on the mounts. They decided to do a little Pre inspection of their own and come to find out that the tire is fine as is, the caliper is not siezed up, motor mounts looked great, but the "play in the hub" was actually not in the hub at all, after looking closer and showing me the issue they discovered a bad control arm bushing which would move when the car was put into gear. After replacing that the car passed inspection just fine, which came out to be much cheaper than I was previously quoted by this place. This place had good reviews so I thought Id give it a shot but after this fiasco I dont think Ill be back.