TAG Mechanical Systems Inc.
| Address: | 4019 New Ct Ave, Syracuse, NY 13206, USA |
| Phone: | +1 315-463-4455 |
| Rating: | 4.5 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 15
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Dillon Vautrin
Stay away. I hired Tag Mechanical to install a heating/cooling system and solar panels in August. They are prompt at coming out and selling you products. They were also prompt and extremely efficient at coming out to get you signed up for loans to pay for your project. That is where things stop being prompt or efficient. From then on they consistently did not show up, and missed dead lines. I was building a house so them being two weeks late to install the first part of the heating system stressed the timeline in October. The second part of the install again required numerous phone calls to try to keep things on time. Of course at this point it is late November and they were given notice weeks ahead of time. In mid January I realized they installed a heating system that was only rated down to 17 degrees F, and not the system they sold me. This is not acceptable in Syracuse NY. After talking with the owner they did end up coming and putting in the proper unit. The service tech said he knew it was the wrong unit but the salesman told him it would be fine. The solar system didnt go any better. After numerous calls they came and dug a ditch from my service panel to where the panels would be in October. Then after I threatened to cancel in Mid December the salesman and planner came out to my house for a sit down meeting. I told them I wanted it in by the end of the year at the latest. It was in the Friday the 30th. The only problem now is they are coordinating with national grid to have a net meter installed so I can use the panels. Tag told me the meter should be in first week of January. Then after calling, they came back in late January to get my meter number so they could put in a request to get a net meter, so I can use my panels that I agreed to buy back in August. Its now the end of February. I still cannot use the solar panels. Its tough they sign you up for a loan that goes directly to them, and then they are in no hurry. You are already committed which makes it harder to back out when they are holding $18k of your money. Extremely Frustrating. Save yourself the aggravation and stay away.
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Jim F
We had a Geo-thermal heating and cooling system installed in our home about 5 years ago. What a difference it made!! Were saving an average of 650 per month in the winter! The staff at Tag Mechanical was the best! Always on time, always clean, respectful and they went way above and beyond in terms of answering all our questions and going the extra mile on installation. We also had a Generac standby generator installed about a year ago. Again, Tags installers were on time, no muss no fuss, just a great 22KW generator that runs the whole house including our geo-unit. Weve had Tag back for a new hybrid water heater and service maintenance calls too. Always the best people. Their electrician Chad did a great job. I recommend Tag Mechanical for just about everything, plumbing, heating, electrical. You just cant beat Tag!
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Michael
3 months and the jobs not completed, always excuses but the workers are seldom on site and then only work part of a day. Will show up for one day and take the rest of the week off. Everything half done, never completed. I would recommend that you stay away from these guys if you ever want to get a job completed. Told them not to disconnect the power until they were prepared to have it reconnected, they had NYSEG disconnect the power anyway and were two weeks without electricity and counting. Covered all four walls of the basement with their mechanical installations, nothing is planned or organized, just put things where its easiest for them at the time. Their "crews" consist of two guys. These guys cant complete a project on schedule so everything else is being held up because of their pathetic performance.
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Abigail Witmer
Once I contacted TAG they were prompt to return my phone call and I had an appointment the next day. Not only was the technician (Gregg) helpful and polite he was also very informative. He assessed and fixed the problem I was having with my gas water heater but also answered all my questions and was so patient. I HIGHLY recommend Gregg and TAG Mechanical Systems! I will certainly be calling them again.
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Megan PenfieldDoctor
Gregg F. from TAG Mechanical was great. We use TAG for all our heating/air conditioning/plumbing issues, and they are always very pleasant, helpful, informative, and they work cleanly. We really appreciate having someone we can trust to work in our home and be honest with us. Gregg was efficient and thorough and we have a great looking new hot water tank thanks to him.
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Joe McCoy
Generator Installation: Jake and his crew did a very professional installation. They took the time to make the plumbing & electrical connections neat & precise. Upon finishing the installation, he explained the system thoroughly, and demonstrated the control procedures and the procedure for changing the oil, filters & spark plug. I would recommend him highly.
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Larry Barnett
Tim S. did a heating system check-up on Sept. 4. Actually he did a performance and safety check of all my gas appliances. Afterwards he did the best ever explanation of what he did, what he found and what each finding meant. He made recommendations for follow-up service and repairs but wasnt "pushy". Just a great all around experience.
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george kyanka
Poorly installed solar panel system still does not work properly. Understand the manufacturer dropped them for good reason. No follow up, and a solar pool heater was simply removed due to improper installation. Very nice people , but way over their head with the solar equipment.
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Jing Lei
Ron was very thorough, kind and patient. As he was working on my furnace, he clearly explained everything to me and gave me tips on how to diagnose a few common furnace problems and how to properly maintain a furnace. Much appreciated!
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Raymond H Colton
Gregg was excellent. He knew what he was doing and explained everything to me very well. He installed the new water heat in good time and made sure everything was working before he left. I would recommend him to anyone who asks.
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JEANETTE WILLIAMS
Tom K and Tim did an amazing job with my generator maintenance. They called before they came and showed up on time. Where very thorough and went over everything with me. Tag Mechanical is lucky to have such wonderful employees.
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Francie Callahan
Tom K has been to my home several times. He is always professional, on time, knowledgeable, and courteous. He is a real asset to your company. Tom is a real problem solver. Thanks Tom, and thanks Tag. Highly recommend.
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James Kelsey
Excellent. The technician arrived on time. Did the work quickly, completely, and effectively. He explained what he did and why. We have always had an excellent experience with TAG Mechanical. 5 out of 5 for Gregg F.
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Debra Roberts
Jake V has performed work at my house on Tuesday. I was very happy with his professionalism & knowledgeable. He was very polite and cleaned up very well! Tag should be proud to have an employee like Rob
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Kelly Telonis
Greg was professional, polite, and very caring. He showed up on time and went out of his way and above and beyond the call of duty to do the job right even though it called for more effort on his part.