DCH Wappingers Falls Toyota

1349 U.S. 9, Wappingers Falls, NY 12590, USA

Address:	1349 U.S. 9, Wappingers Falls, NY 12590, USA
Phone:	+1 845-298-8880
Site:	dchwappingerstoyota.com
Rating:	4.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7AM–5:30PM 10AM–4PM

Location

Photos 100

Reviews 4

Gina Sutton

AMAZING EXPERIENCE! To be honest, I dont think that I will ever purchase another car from anywhere other than DCH Wappingers Falls Toyota. A little over a year ago, I purchase my first new car from DCH and the experience was great. Unfortunately, due to a crazy New York weather, I totaled the car I loved so much and was hesitant about looking for a new car, thinking that I wouldnt receive the great service I had previously received. My mind was changed almost immediately. As soon as I got to the lot, Melissa came out to greet my family and me. She immediately started asking discovery questions to figure out what I was looking for. Since I had previously had a Corolla, I wanted to stick with Toyota but perhaps something bigger. She suggested a Rav4, which was actually what I had already had in mind. We strolled around the lot casually talking and I had mentioned that I like red. It was like a light bulb went off for her, and she said she had one Rav4, a used one that had just come in. We walked over to it, and I immediately knew it was "the one." I didnt even need to test drive it, but decided I probably should. So Melissa, my mom and I set out for the test drive. Melissas great personality is contagious and by the end of the drive, we were laughing and exchanging stories. There was never at any point pressure to buy. I ended up LOVING the Rav4, and when we got back, we immediately started to process of purchase. Melissa was great and so patient throughout the entire process. She was thorough and explained everything, and in doing so, treated me more as a friend then just some random customer. Her attitude is great and I wish all salespeople were like her. After all the paperwork was all said and done (with help from the awesome Mike Smith - with whom I dealt with during my last car buying experience), Melissa walked me outside and, although it was freezing that day, showed me the ins and outs of the car, including the remote start that I didnt even know the car had! I couldnt believe that it was such an easy experience and that I was able to take the car home the same day. Finally, when all was said and done, the manager Pinkal came over to thank me for my business and ask about my experience. It was an added bonus, that he had even remembered me from last year when I had purchased my other car. Everything went so much better than I could even imagine. I cannot say enough about the people at DCH Wappingers Falls Toyota. Its an amazing team there, and I would recommend anyone to go there.

Anonymous User

THE GOOD- All of the staff I dealt with were great. This includes both the sales rep and finance dept. I found them to be professional and helpful. One of the very good things about the dealership is that you have 3 days to return the car with no questions asked. -THE BAD - We purchased the car on Saturday and had to return it on Monday due to serious mechanical issues. When we took the car to our mechanic to check it out, he found serious issues. Our mechanic of 11 years knew that he was just checking it out and if any issues were found, the dealership would fix them. In other words, our mechanic had no skin in the game. Struts needed to be replaced as they were leaking fluid, one had a broken spring (I gave the dealership a piece of the broken spring), Leaking head gasket (expensive repair), rotors were rotten/corroded and need to be replaced (dealership said they had been resurfaced). When this was explained to the dealership, they expressed doubt as to the findings and told me they had complete confidence in their mechanics but they would have them look at it if that is what I wanted. I found this to be a ridiculous response, either they are incompetent and missed the problems or are instructed to do the minimum. What I had hoped is they would offer to fix the identified problems with the car not express doubt to the findings of the mechanic who did a full review of the car. I even brought my mechanics report (along with a piece of the broken spring) to the dealership and asked them to call the mechanic to discuss the report and they refused. It is beyond me why they would refuse to investigate serious safety issues. It would have taken 3 minutes to speak with the mechanic to get all of the info. Faulty struts and bad rotors are serious safety issues and it disturbs me that the dealership expressed no concern over these issues. The car in question is a blue, 2007, subaru legacy which is still for sale. Please have any car you want to purchase checked out but do not drive this one unless they have replaced the struts and rotors, make sure the head gasket is fixed as well

Marc Bartholdi

This is our first experience purchasing a Toyota. We decided on DCH Toyota because it was close to home and friends/family recommended them due to the superior customer service they experienced. We recently purchased a 2013 Toyota Tacoma and Richard Schiro was the sales associate who helped us. The office was very respectful and accommodating to our time and our needs. Their no pressure sales approach made a normally dreadful car buying experience pleasant and enjoyable. We started our experience about 2 weeks ago when my wife decided to shop without me. She had very limited time as she had our 2 year old with her while the 4 year old was in school. She was able to discuss with Rich what we were looking for and get a value for her trade and never pressured to buy. She was able to leave in time to pick up our 4 year old from preschool. When I went to test drive the truck Rich was not available at the time and instead of making us wait, Rob and Daryl helped. While on the test drive, Rob explained to me the sales team does not work on commission and the focus of the dealership is volume and customer satisfaction with their car buying experience. While I enjoyed the test drive, I was not completely sold on the truck. I wanted something different than what they had on their lot. Rob explained this to Daryl, we shook hands and I was able to leave without any pressure to buy. My wife and Rich texted back and forth over what we were looking for and once Rich was able to get what we were looking for on their lot, he set up an appointment with us to return. The closing of the deal was smooth. We got the truck we wanted for the price we wanted without the games! We were able to drive away in our new truck in less than 3 hours from the time we agreed to the deal! I am very impressed with this dealership and their professional staff. They respected our time and worked with our needs without the pressure usually associated with buying a car. When I am ready to buy another car, I will return here as they have changed my perspective on the car buying experience.

Anonymous User

I had a very poor experience purchasing a car from this dealership. They say they pride themselves on customer service, but do nothing to show it. Everyone is a salesman, even the manager. If you have a complaint the manager will attempt to sell you on why you are wrong, and will give you know consideration. There is no discussion, their represents and managers dont talk to you, they talk at you. They sound as though they are spoon-fed lines at their morning meeting, to recite to you in any situation. I had two instances of poor customer service. It took me a grand total of six hours to purchase the car. The salespeople cannot seem to handle more than one customer at once. They did offer me very good trade in value on my new car which is primarily the reason I chose to purchase a car from them. They also attempted to make up for this blemish by giving me my first three services free, which I felt was adequate and I was happy with their solution. They really messed up, however, when they told me they would send the proper documentation to my insurance carrier. When I purchased the car they said they would deal with transferring my insurance (i.e. sending the bill of sale to the carrier and ensuring my car was covered), after I had made the initial contact. When I came to pick up the car I had all my insurance information, my policy #, who to contact, and where to send the fax. I get a call from my carrier saying they have not received my documents. I call and speak to the MANAGER that very day and he assures me that he is going to do it himself. I thought that was great and all would be well. Well, now it is four months down the road and I no longer have insurance because they never sent the documents. The manager refuses to accept any blame, after telling me 4 months ago that they would deal with the hassle of switching over the insurance. If I had know it would mean this much hassle I would have done it myself. This is my third toyota and I will never buy a car from here, or probably toyota ever again.