Garden State Honda

Address:	225 River Dr, Passaic, NJ 07055, USA
Phone:	+1 973-777-1600
Site:	gardenstatehonda.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–3PM Closed

Location

Photos 100

Reviews 4

Paul Lester

(Service, not purchase) Have gone for quite a few oil changes now lured by the breakfast food. Been okay most of the time but this time was pretty bad. The last 3 times when I called to make a reservation they told me reservations are no longer needed (in fact the last 6 times they said it). So this time I went in with no reservation and they told me they were full and I need to call and make a reservation and come back another day. So I leave and make a reservation for a few days later. OK so far miffed but still understandable... they told me there were a slew of recalls causing this. So I show up, and it takes much longer than usual to just check in. First the car inspector makes mistakes marking where the tiny dents on my car are.... then he stares at the VIN for like 2 minutes. I had to CORRECT the sheet. Next I go to the checkin guy and he is also super slow... tells me to give him 5 stars... well no WAY. Finally in very late. Still he wasnt bad enough for me to reveal his name. (Almost that bad but not quite) Check out the food and now no cakes, no donuts, just plain chopped up bagels (but not sliced) and only plastic knives to cut with. And butter and creamcheese separate. I manage but notice I am the only one eating.... Still at least I get the food all to myself since no one else has as much experience eating in difficult situations. Next time I bring my own metal knife if I need to cut them myself. As for the internet, on the bright side, my new batch file allows my computer to use their internet now. It seems their WAP is not compatible with Buffalo software so you need to run a batch file to disable buffalo (if thats your thing) and turn on Microsofts flakey WAP drivers. No one else I know knows about this... I should write a wiki on it one day. Anyway I digress... Also on the down side while I am waiting I get a salesperson in training come down to try and butter me up to buy a car. His skills need honing, but being a toastmaster I have fun examining his technique... but its a waste of my time mostly. Miffed but take it in stride. (Never had that before) Usually oil changes take from 30 min to at most 1 hour. This time it took 90 min. Now I am late for work. I finally line up to check out (usually takes 1 minute)... 20 minutes pass as the person who checked you checks you out now instead of the women at the counter. Finally get to my car. From experience I know sometimes they forget to close the engine vent after checking your filter. (It has happened once or twice before to me). I check and good but its only half closed... but I check and one of the two plastic tabs in missing. I go back and tell them (now really late) and they say they cant find it and will order me another and call when its ready. OK.. 3 tabs is not the end of the world for now and they said they would fix it... Still I need to do the meeting on my phone in the car now and park in the expensive parking lot because I am now too late! So I go about life and have a business trip... call back when I am back a few weeks later... and they FORGOT to order it, and want me to come back so they can look at my car to decide which to order! Well I say thank you... but thats the cake. Not going back because its more expensive in gas for two trips than to just order it MYSELF. Very annoyed at the new people working there who made this oil change a mess... Still I trust the oil was changed as I have never had an issue with that, but its just silly all these extra minor problems which all add up to a miserable (but still 2 star) experience. Usually on other visits I would give it 3 or 4 stars depending on how it goes. Not this time. Others might give it a 1 star, but its not that bad... they did change the oil, there was some food, and the problems werent insurmountable.

Angelique Kirkman

Words cannot describe how pleased I am with my new car! Being that prior to this, I was caught in a HORRIBLE deal, I thought that there was no such thing as an honest and helpful salesperson. Boy was I wrong! Elvis guided me through every single step with such patience and wisdom. He was very well versed on everything from pricing to car specs and features and it was such an easy process to find what was best for me. When it came down to signing papers everything was explained to me and I was not rushed into anything. It was a VERY honest and comfortable experience and everyone was so friendly. Elvis put together the perfect package for my budget. At the end he even explained some of the new features in the car and helped me set up my Bluetooth. I felt like Ive owned the car for years with how well he explained everything. I was amazed at the fact that I even ended up paying less than what I thought I would. I have my dream car. Everything I wanted down to interior and exterior color. To top it off he gave me his business card and told me that if I have any questions to give him a call personally. Im used to people giving me the run around. To think in the beginning I sat down and he just wanted me to describe my perfect car and I left in that exact car with a smile on my face? Unbelievable. I was taken out of a scam and put into something beautiful. You have a LOYAL customer Elvis, and Im enthusiastically referring all of my friends. Thank you so much for being making this happen for me!

Paula Arias

Le doy una estrella a este lugar por que no le puedo dar 0. Fui con el.mejor animo de salir con un carro pero la pesima atencion, me hizo salir corriendo, pense dejar mi carro como manera de pago pero nisiquiera salieron a verlo, en la web kelly me ofrecen 3000 y ellos me dijeron 500 oor una mini van odyssey 2005, nisiquiera se tomaron el tiempo de verlo, sera que quiza querian que nos fueramos, el.manager no dio cara todo el tiempo sentado junto a una srita que pesimo, en honda paramus todo es diferente desde que llegas hasta q sales te hacen sentir que tu opinion cuenta. DESASTROZA EXPERIENCIA

Valery Cury

On July 29 my partner and I went to the Garden State Honda in Passaic where were soon approached by Franklin Peralta. As soon as we arrived we told Franklin what we were looking for and he immediately took action, we saw about 4 cars and we went inside to talk about numbers. Franklin broke down every detail regarding the car and the payments and walked us through the whole process. He was patient, proactive, honest and effective. As customers, we clicked with Franklin, he valued our time as much as we do and made the process less stressful. Franklin had an answer to all of our questions and demonstrated his knowledge throughout the process. For our surprise, Franklin had only been working at the dealer for about 4 months, which we couldnt believe due to his high level of knowledge of the business and the confidence he showed. We approached Franklins direct supervisors and congratulated them for having hired someone like Franklin. We will undoubtedly recommend to friends and family Garden State Honda because of Franklin. Elvis and Maria also made the visit very pleasant, we thank the team and we look forward to doing business with them again in the future.