Excuria Salon & Spa

Reviews 3

JE

Jessica Turner

Im sad to see pictures cannot be included in a review, but anyway... I went to Excuria on March 6, 2015 after calling and making a reservation for, what I called, a "complete overhaul" of my hair. The receptionist booked my appointment with a new (to me) stylist as my previous stylist no longer worked there. When I went in that Friday night the stylist clearly stated she had only been given 45 minutes to do my hair, 15 of which was my consult. At this point I should have known the experience would not be good! The stylist also told another stylist she did not have time to "process" my hair more than once. During my 15 minute "consult" I showed the stylist pictures of the color and cut I wanted, her response was "I can do this, but it wont be as vibrant." When I arrived my hair was a dark brown and I had requested (and showed a picture of) bright burgundy. At this point, the stylist told me she could accomplish burgundy "but it wouldnt be as bright" to which I agreed. Upon leaving the salon and arriving home I noticed my hair was almost black with no trace of burgundy! At which point I decided to wait until morning to call back and let them know I was unhappy (I had a night appointment). Less than 24 hours later I called the salon to complain and find out their policy on having my hair corrected. The manager at this point tried placing blame on me asking if I ever even requested color when I booked my appointment. I explained the phone call and the terminology I used when speaking to the receptionist; I was then told my stylist was busy, but after she was spoken to the manager would call me back with a solution. She claimed her call would come either by end of day Saturday or Sunday depending when she had a moment. That call never came.... that is until I wrote a review on their Facebook page on Monday. I unfortunately missed her call on Monday, but received a voicemail with her lying. She claimed she called me and left a message, she had done neither! In her Monday voicemail she requested I call Tuesday morning and speak to another manager, and I did. When I called back this new manager instantly tried to defend the other manager claiming she had called me Sunday, and that my review made the other manager cry. This manager too tried to place blame on me; her statement was, "I see the problem with your hair. You had box dye in it!" I immediately cleared this up by informing her my hair was last done by a stylist who is no longer there and it cost me well over $100. She then tried to tell me they would have to charge me an additional $50 to CORRECT my hair due to miscommunication and cost of product... Ive yet to figure out how pictures of what I wanted are miscommunication?! I just went back on Friday March 20 for my correction, and spent an additional 3+ hours in their salon. Only this time the correction ended up taking my hair from black to an orangey-red, this is after stripping and re-coloring my hair! When I went to leave the stylist and receptionist tried to force me to pay the $50 mentioned by the manager, which I refused for clear reasons. I told them a manager could call me and discuss it if it were an issue, and here it is Saturday night and still no call... Im guessing their not too concerned A. about their money and worse B. customer satisfaction! If youd like to see proof of the mess, please go visit their Facebook page and see my review and comments. Since when is it acceptable to blame the customer? Or try to charge and additional $50 for a correction (when the client already paid over $150)? Im not sure where they learned their business practices, or hire their stylists from but please STAY AWAY from this so-called salon if youre looking for a pleasant satisfactory experience! I will NEVER go back!!

JA

Jacob Heltzel

My g/f goes here all the time and looks just as amazing coming out as when she did going in. I have waited for her hair cut a few times and enjoyed their little waiting area with coffee, tea, iced tea, and lemon water. My g/f finally persuaded me to get the $26 hair cut they advertise on their website. On Mondays they only have two hair "stylists" so they may run a little bit behind; very understandable. Now comes to my hair, I explained as detailed as possible regarding what blades to use where, how I would like my hair faded, what not to do, how I normally style my hair, and where to be careful (I have a slightly raised mole in my hairline). First thing she does, take one of the blades I mentioned that should be used and does my whole buzzed part of my hair with it!!!! Completely ignored fading which Supercuts will do without asking. She then slightly trimmed my neckline, again, not as nice as any place ive ever been (at this point I wasnt sure if shes ever cut a guys hair before) and didnt touch my sideburns. Now moving to scissors, she basically gave me a mohawk!!! It actually looked closer to a Cone Head shape! After asking how I look, I kindly requested the top to be a little more leveled out and I kinda gave a rough length it should be. After that she shampooed my hair and styled my hair. In the end, I have to say this is the worst hair cut I have ever had in my adult life. By far the worst I have ever paid for in my life. At this point I figured I am just going to have to pay someone else to touch up my hair or do it myself so I said I was fine with everything and just wanted to get out of there. Besides hair grows back and mine grows back rather quickly so it is only a problem for the next week or so. Then came to paying that $26 for a horrendous hair cut plus tip....Mens hair cuts START at $26, I guess if you want scissors and a buzzer the actual price is $36!!!!!!!! This is actually $1 more than what womens hair cuts start at! So the hair dresser didnt get anywhere near a 20% tip as $40 was insane for such a horrible haircut. I dont plan on visiting this place ever again. If you are a female, yes you might get a wonderful haircut, however a lot of places can do this for much less. If you are a male, RUN away as fast as possible!!!!

DA

Daniel Ament

I am posting the following comment on behalf of my mother: Where to begin? I went to Excuria while visiting NY and I had some time to kill. What a better way to kill time than to get a pedicure? I was pleased to find that the spa is open on Mondays so I made an appointment. Unfortunately, I was traveling from another town to Williamsville and was not aware of how long it would take, although Google Maps said 35 minutes. OK, I was 20 minutes late to the appointment. As I was walking in the door, another customer was coming out. She seemed relaxed and happy. I thought,"This is going to be a great experience." I thought that UNTIL I walked to the front desk and gave my name. The receptionist coolly noted that I was 20 minutes late, and let the manicurist know that I had arrived. Sherri met me and, first thing, noted that I was late, and said, in a rather sarcastic tone, that "she would work her magic." I apologized for being late, explaining that I was unfamiliar with the area. We then proceeded to the pedicure area. Sherri began to take the polish off of my toes and noted that I had previously had a gel pedicure and it takes a long time to remove the gel polish. She treated me like I had murdered someone. Note that the pedicure room was very crowded and she announced my audicity to have a gel pedicure to the room. It was embarrassing and uncomfortable. Her colleague kindly suggested painting over my gel pedicure with regular polish - a good solution to the problem. Sherri completed the pedicure, warming up a bit and offering me a glass of water. Her next customer arrived, scheduled for a touch-up on one toe of her pedicure. If you go to Excuria, I have three suggestions: 1. Dont be late. 2. Dont ask for a gel pedicure and dont go into the salon with a gel pedicure. 3. Maybe find another salon where the workers believe the old adage: The customer is always right..

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