Cary Auto Repair

Address:	413 W Chatham St, Cary, NC 27511, USA
Phone:	+1 919-465-9922
Site:	caryautorepair.com
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 9

Reviews 7

G Usr

This is by far the worst experience I have had with an auto shop. I would discourage anyone who seeks a fair customer experience and knowledgeable mechanics from visiting this business. I needed my AC inspected and a Freon charge. Upon my initial phone call, I was told that the charges for this service for my vehicle would be $98 + Tax. I dropped my vehicle off and told them to call to speak with me about any additional charges before doing any repairs. They never called, and several hours later, I called them back and was told that my vehicle was ready. They said that it would cost $130 + tax. I informed them that this price was higher than what I was originally told. After some back and forth, the individual I spoke with told me that they would remove the additional charge. Upon picking up my vehicle, I was told that Freon was removed from my vehicle. I did not ask that Freon be removed from my vehicle, but rather that the price I would pay match with what I was initially told. Still needing my fan clutch fixed two days later, I called back to bring my vehicle in. Although I had taken the day off of work to get my vehicle repaired, they told me that they couldnt get me in, even though I had an appointment, because they failed to order the needed part. Again, I expressed my frustration and they finally resolved to bring my vehicle in-- but there was a catch. They would need to add the additional pound of Freon back to my vehicle and there would be a $14 additional charge- No problem right? There was. They would also add an additional $50 in labor to my bill because, as they owner of this terrible business so politely put it, "The Freon isnt going to just jump back into the vehicle on its own... is it?" I spoke with the manager of this business and he did not understand where my frustration came from, and did nothing to resolve my problems. This business does not care about customer service and looks only to take your money. In the end, for obvious reasons, I decided not to bring my vehicle back to this business and I would discourage anyone else from doing so. This is a business that feeds on adding hidden fees to your bill and I can say with confidence that you will not likely leave this business as a satisfied customer.

Jay Martinez

This has got to be one of the best auto repair shops out here in Cary, NC. The people are very welcoming, Jose and the owner Turan. I recently brought in my car for more than one issue. I had bought an old car that needed a lot of fixing and I decided to bring it to a shop and at least know what needs to be done to keep it running long enough for me to get a more reliable one. Im glad I brought it to this shop. Turan, the owner himself showed me around the car and told me what could be done (giving me the option to have them fixed only what would keep the car running - which is what I want) -it is as if he can read my mind. He is very knowledgeable, VERY HONEST, and a cool guy. He must have told me more than what I came to know and learned so much about the car. He tries his best to keep the customers expense at the minimum as he can. I got my car only a day after I brought it in. Hes very open and friendly. I felt I was treated like a son. He gives great advice that you probably wont get from anyone else. He does the work and shows you what he does and why. Im very glad I found this place. This is my new home auto repair shop now!

Diane N

Car broke down in Dec on a cold Saturday, and I was on the other side of the county from where I live. After searching for repair biz in the relative close area of my breakdown, I opted to have it towed to Cary Auto Repair. By the last gulps of behavior of the vehicle, I had an idea of what the issue might be. Jose checked it out and felt the issue was something else altogether, so I asked him to walk me through it. He did the explaining, I agreed, he gave me an estimate - quite fair, because I did price it - and he fixed it. Its been 30+ days since with no issues. Very happy, very satisfied, and would def recommend this business. Info about the car - its a minimal production make, not a Honda or Ford, so Ive come across repair costs where they wanted to pass on some extra padding, and when I was pricing the repair, I was grateful that wasnt happening to me here. Thanks Jose for turning a breakdown into a livable experience.

Chris Gully

Heard about Cary auto from a colleague. Took my wifes car in for a whine in the front end. Turan and I drove the car and he diagnosed it as the wheel bearings just by the sound. I have had poor experiences with misdiagnosed problems in the past so I asked him what he would do if he changed the bearings and it did not fix the whine. He assured me that I would not pay if he didnt correct the problem. He gave me a fair estimate (500) for both front bearings and I took the car in two days later. The next day the car was done. I drove it before I paid him and the whine was gone! He even showed me the pitted bearing races that caused the sound. This was money well spent. Turan was friendly, up front and honest. Finally a mechanic I can trust. Thanks so much Turan. Chris G.

Eva Kolev

I am a women and needless to say I do not have a clue about cars beside that I use them to drive....after trying many other car repair services and being disappointed almost each time I read review about Cary Auto Repair on Google and said I will give it a try....I was very impressed how professional the service was… they even made pictures before and after work and show me the broken parts explaining why they need to be replaced and why the car was leaking oil. I think that after this lesson I can repair my car myself....LOL...not really… This is THE place that I will service my cars from now. Honest people, on time service, and very reasonable prices. If you need car repair this is the place 100% you will not be disappointed

andy tarlton

Took my car in for a routine oil change and inspection. Got the car back and the brakes were making a funny noise, never had a problem with my brakes before, so like an idiot I took it right back to them and was told my rotors needed to be replaced and it cost me over $300. Got my car back again a the brakes squeal, owner denied hearing anything. Will never take my car here again.

Anonymous User

I have taken my car to Cary Auto Repair a few times and I will most definitely continue. They do very very good work for a great price. I have appreciated their honesty with me and how they dont do work that I dont need done on my car (they could easily just have charged me and I wouldnt have known). Their employees are just terrific! I cant say enough about Cary Auto!!! (: