Midas

3606 Durham-Chapel Hill Blvd, Durham, NC 27707, USA

Location

Photos 19

Reviews 6

Ashley Lucas

Service was once good here, but current management has driven the place into the ground. They have always had quirky rules (for example, a minimum fee to "inspect brakes" that is refunded if you get your brakes done there... even if you go in specifically requesting them to fix your brakes), but now they just seem to make up nonsense as they go. Took one car in for an oil change and tire rotation under their "special" which includes both services, but they wouldnt do the rotation unless I bought new shocks from them. They claimed my shocks were bad, showing the normal wear of my tires as evidence. My premium shocks were only 2 years old with maybe 25k miles, so it was not impossible that they were wearing - but not likely to be so worn to cause tire damage at that point. I told them to forget the rotation and just do the oil. I asked for a quote on tires on that visit and they were asking upwards of $800 for a set of low-quality knock-off brand tires! Their name-brand offerings were going for over a grand a set. For perspective, a couple weeks later I bought highly-rated tires right up the road from another reputable national company for under $700. I thought maybe it was just a bad day, so I brought my other car in for an oil change and rotation. Same story regarding allegedly bad shocks. Except this time, the car had new shocks. Whoops. They either just were too lazy to rotate tires, or they thought that they could steal an unwarranted service. Either way, I was not pleased. Since they were once very good, I brought my first vehicle in for a quick state inspection as a last try. They failed my vehicle! BUT! If I bought their muffler and tail pipe for over $600 I would pass. The alleged problem? A pencil eraser-sized hole at the top of the stainless steel muffler can. The hole was not corrosion - it was designed to be there to allow evaporation of water to escape. As another point of reference, a very reputable custom muffler and pipe for that vehicle (uninstalled) costs just under $700. The vehicle passed at another shop with no problem. This shop is exceptionally dishonest now. They state you need services that you do not need and they charge exceptionally high prices for low-quality parts. DO NOT GO HERE!!!!!!

Josh Dixon

DO NOT USE MIDAS, find another company! I drove my car into Midas to have my oil changed, brake pads and rotors replaced. They were unable to complete the job appropriately and ended up costing me $2000 because they tried to use brute force on the car, breaking the ABS sensor ($100) and damaging the bearings (around $1000). My car has some rust issues. Midas called to inform me that they were unable to remove the brake rotors because of rust. Mike also noted that his mechanics tried using a rust remover and sledge hammer to force the rotors off. He told me that they were unable to get the rotors off. They informed me that in order to repair the vehicle they could buy used parts and replace everything. Upon hearing this I had the vehicle towed for a second opinion. I had it towed to Sport Durst Mazda down the road. Their mechanics informed me that brake rotors that are rusted to the car are actually a simple fix. During the process of fixing my car they asked me if I drove my car to Midas for repairs. I answered yes. They were puzzled by this because they informed me that my car was now undrivable, due to damage to the bearings. I did ask Midas for a refund which they told me that breaking my car was within the scope of their work and I was out of luck.

Gregory Herschlag

My experience here was fantastic. They worked with me to find a creative solution (see details below), the price was extremely reasonable, and they allowed me under the engine to verify everything was done well. Details: an earlier fix that I had not inspected took out a flange from my exhaust system and left the system rigid. This caused the connection at the resonator to break causing a potential serious crash which I was entirely unaware of until a mechanic at performance Subaru pointed it out to me. The dealer ship is only allowed to make standard fixes and this one would easily run me over a grand as the entire exhaust system is considered a single part. Midas welcomed a non-standard fixed and was happy to go over potential options. We ended out taking out the resonator and replacing it with a pipe and flange which makes for a flexible and solid system. The mechanics and manager were open to my concerns and questions, suggested a fix that I am very happy with, and did all this at a very reasonable price. I will happily return.

Anonymous User

AVOID THIS PLACE!!! Like the other guy here, I wish I could rate it a 0! I took my girlfriends car here to get her soft brakes checked out because it was right around the corner. They told her she needed $1100 in new rotors, pads and tires. The manager actually tried to scare her into getting her car fixed there saying that he wished they could let him take away her keys and not let her drive because it was so dangerous she might cause a wreck and hurt somebody!! Thank goodness I was there, what a horrible way to try to run a business. We took the car to University Shell on Hillsborough and had a completely different experience. They put her car on the rack, and before even inspecting her brakes found the problem: her brake line was corroded and was constantly leaking a bit of fluid. He showed us that her rotors, pads and tires were all fine. The total cost to repair was $130 (a far cry from 1100!!) and we came back an hour later with perfectly performing brakes again. GO TO UNIVERSITY SHELL!!

Anonymous User

I wish there was a "0" rating for this place. I went back here 4 times to get my front brakes done and each time they gave me the run around, did a crappy job, and then acted surprised when I came back. Why in the world did I keep going back? I had already paid and there was the warranty and I couldnt afford to take it anywhere else. The people here are unprofessional, rude, and clearly dont care about their customers. The last time I was there, I sat next to two other people who were also waiting to get repairs done on their initial repairs. If you like squeaky brakes and to sit around all day trying to get them fixed about 3 times a year, then this would be your place. Otherwise, stay away. Far, far away.

Anonymous User

Horrible. I made an appointment for new brake pads for my Toyota 4Runner. They were snippy with me for being late to my appointment but all I needed was new pads and an oil change. I ended up waiting over 3 hours for the new pads and an oil change. They never reset my maintenance timer, so two days later my maintenance light went on. Easy fix, but annoying. Now its been 2 months and 2,000 miles later and Im sitting in my Toyota dealership spending $270 for them to turn my warped rotors and replace the cheap aftermarket pads they put on that caused the warping.