AAA Carolinas

Reviews 3

JU

Justin McCray

be careful when giving this company money! They have services that are supposed to help you when your in desperate need and it all sounds fantastic... Until you sign up and pay for the services. At that point you may be very surprised on how little of help this company can be. For instance if you are stuck on the side of a highway with a flat tire they will refuse to put your spare on unless your spare is the same exact size tire and rim that they are putting back on. Roughly about 90 percent of all vehicles do not come with a full size spare. So yes roughly 90 percent of you will be stuck on the side of a dangerous highway with nothing to do unless you pay them a ton more money to have it towed to your repair facility and hopefully its within 3 miles or your wallet maybe real thin at the end of the day. Also there are a ton of extra little fees with this company... For instance if you forget to renew your tags even a day after being expired for some odd reason that is and extra 50 dollar charge. Unfortunately i was not warned and did not do my research before giving this shady company my money. I found out all this within literally a few hours after signing up called and canceled my membership and requested a whole refund (didnt think i was being unreasonable considering that the company did not do one service for me and i hadnt even had it for a single day yet). Well thats where the icing on the cake is with this company. They refuse to refund you your money after you give it to them. I did get my membership fee back but the new member fee i was told is unrefundable for a reason that they wont and cant explain they just tell you its unrefundable and also they have a fee if you sign up and need service the same day (50 dollar fee) for the guy to go out to you to tell you that your tire and rim isnt the same exact size is unrefundable. If these sneaky fees are explained at the beginning before they take your money that would be understandable. But on the flip side i understand why they dont because if you really dig deep and find all the dirt and shady fees they charge you before servicing your vehicle no one first would have time to listen that long and second they wouldnt have anyone sign up. I see how they get away with it though if anyone like i was that is desperate for help on the side of a dangerous highway is usually willing to pay any fee just to get into a better and safer situation and off the side of the road. I am very disapointed. Just goes to show you just because a company has been around a long time and has a household name from spending millions of dollars in advertisement doesnt mean that they are always trustworthy and honest as the case with this company.

JE

Jennifer Schebel

At this time I am at a loss. My husbands grandparents have been members with you since 1997, made their payments on time always and have only used your services twice before. Both of them are in their 80s. We as family members make sure that they have services like this in order to make sure they will be alright as most family lives in New York and we are the closest in Charlotte N.C. , They live in Calabash. To make a very very long story as short as possible, My husbands grandfather locked his keys in the car. A driver was dispatched in order to assist and after a short amount of time said he couldnt help and had other calls waiting on him and that they would need to call a locksmith. They said we waited on you and he said that their was nothing he could do to help them. several ways he could have helped come to mind. He could have helped them to get a cab home or to wherever they needed to go for one. they do not have cell phones and told the man this asked if he could call the locksmith or AAA to send out someone and he said no he had to leave. it is in the 90s outside and he left them stranded!! he refused to call AAA back for further assistance and refused to help them in any further action. When they walked back to the store to call for assistance again AAA stated they would need to send a locksmith out AT OUR GRANDPARENTS EXPENSE!!! What are they paying you for!!! Our grandparents agreed to pay and went back to their car and waited. mind you both of them have heart troubles and asthma just to mention a few. they waited, and waited, and waited and waited. Finally, after 4 hours in 90 degree weather, Joe, 85, got in the back seat and was able to tear out the back seat in order to get into the trunk. when they arrived home there was a message from AAA stating they would not be able to send a locksmith with out verification of payment form the primary, Joe, as his wife was secondary on the policy. From the get go their situation was explained. Joe is suffering from dementia. And Kay does the best she can to handle everything for him. THIS IS HOW YOU TREAT YOUR LOYAL CUSTOMERS!!! You cannot tell me that the caller could not tell the difference between a home answering machine and a cell phone. Besides she was told that they did not have a cell phone. I am outraged. I think AAA should talk it upon themselves to make this right. I will be handling this mater for Joe and Kay with their assistance.

JO

Joseph Gagatch

I had to fix their mess. My next door neighbor was saying goodbye to her daughter, sending her back to college across the state. The car would not start so they called AAA. The mobile tech arrived and put a new battery in, the car started and he left. When the young lady was leaving to college she noticed the battery light was on in the display. Mom called AAA and the representative told her that may be a normal condition after a battery replacement. That is when the Mom called me. She was nervous about letting daughter leave with the battery light on. I found the alternator was not charging the battery, hence the dead battery and battery light on. I also noticed the tech did not clean the battery terminals at all. Additionally the replacement battery was the wrong size, it was too short so the metal hold down bracket was floating around on top of the battery creating a potential for a major short circuit that could easily result in a fire. When she called AAA about this they told her that the battery they removed was wrong and they put in the correct one. I knew this was wrong but I checked with the dealership and they verified that the car requires a 24 series battery, AAA installed a 35 series battery which is too short to be secured with the existing bracket. They came back and installed a spacer so the battery and bracket would be tight, but they maintained that theirs was the correct battery. As an mechanic with 32 years experience it grieves me to se such incompetence in my field. This is the kind of shameful customer service that plagued our industry years ago. Fortunately most of us have evolved into reputable, caring professionals that put our customers safety first. AAA needs to do better. They are a big name in our industry and what they do, good or bad, reflects on all of us.

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