H & S Roofing Company, Inc

506 W Summit Ave, Charlotte, NC 28203, USA

Address:	506 W Summit Ave, Charlotte, NC 28203, USA
Phone:	+1 704-334-9934
Site:	hsroofing.com
Rating:	4.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 12

Reviews 4

Amanda Burri

I wish I would have checked these reviews before I had anything to do with H&S. We have had horrible service from them, including below standard work. We paid in full (promptly) for 2 repairs. Both exact same areas have started leaking again with in 6 months. They do not stand by their work and are nearly impossible to reach. When my drapes collapsed because of wet sheetrock (on JUNE 6) in the first area that they supposedly repaired, they came out the next day and found "another" problem. Since June 6 (its not July 14), we have been trying to get them here for more than 6 weeks to actually repair this new problem. They never return calls or emails in a timely fashion and the dont come when they say they are supposed to. For this issue, they sent an email confirming they would be here today at 8 am to repair the new problem. Of course, they "rolled in" until around 9:30. Then, they were here for less than one hour, and they left. stating they did not have a "tall enough ladder with them" to do the job, but would be "right back." This is a job they have already done once, and been here three other times - 2 estimates and a "stop gap" repair until they could get here. The roof did get any taller during that time, so not sure why they would not bring the correct equipment to actually perform the work. Their roofer (who didnt arrive until 9:30 am --not 8), left before 10:30 to get the taller ladder. Its now 2:30 (4hours later), and no one has come back or communicated with us about where they are or when they will be back. We relied on them to fix the problem the first time and spent $$ separate from the amount we paid them to have the sheetrock and trim repaired and painted. Then the leak came right back (we will have to pay again to have that same work done again). Despite the fact that they were paid and cost us additional money (which will be spent again for the same other derivative repairs from the leak), they still are not here. Do not use them. You will not be satisfied with the work, and as others on here have mentioned, you definitely will not be satisfied with there professionalism. We have built 2 homes and worked with countless contractors, they are among the worst we have dealt with in 16 years of living in Charlotte. I intend to make sure everyone in my neighborhood and of my acquaintance is aware of the fact that they should be avoided. Maybe they used to be good, but that is no longer the case.

Anonymous User

I had several companies give me estimates on my roof. They were a little higher but seemed very professional. I couldn’t have been more wrong. Nothing happened on time, or the way they said it would. They didn’t even know they were supposed to pull a permit from the city to do the work. Thankfully the City seen the shingles sitting in my drive way, and warned me to make sure they got one first. Then they were supposed to show up on Monday morning at 8 am, and it was only supposed to take a day to complete the job. I had someone here waiting for them so they could come inside and check the attic for gas lines and something else. This was their idea. They showed up at 3 pm, they worked till 4 pm. The only thing they did was tear off half the old roof. The next day they show up at noon and got half of the new roof put on. The next day the finished it and I called the city to come inspect the roof so they could sign off on the permit. It failed the inspection. I called H&S and I got attitude asking why the city was even involved, and that they never mess up. Finally they decided to have their inspector come look at it. H&S inspector eve said it was not done correctly and he pointed out more than the city did. That was on a Friday. After he left he said it would be taken care of. I was expecting Monday. I was wrong. Wednesday I called and talked to them and they said they were busy and would try to have it done by Friday. The following Monday I called and left a message. No call back but when I got home from work on Tuesday the roof had been fixed. I called the city back to have them come inspect it and they came back out and it passed. I called H&S to see if they wanted to have their inspector come back out. I left two messages over two weeks and never got a response. I wrote them an email and two days later I had a phone call. They came out and inspected the roof. And handed me a second copy of the invoice. No “we are sorry” “what can we do to make this better”. The customer service and hassle was completely unprofessional. I would never use them again, or refer anyone to them.

Kelli Adams

H & S Roofing was recommended by my realtor when I first purchased my home - 5 years ago. I had them perform some small repairs on my roof in hopes of getting a little more service out of it. At the time I purchased my home, I was told by the general home inspector that the roof would need replacement within 2 years. He also recommended that I contact H & S Roofing. Bill Thompson came out and recommended the repairs needed to keep me dry. I did what they called "complete maintenance" and they basically sealed everything and made sure there wasnt any missing shingles. Well... My roof lasted over 4 years without a problem. I then developed a small leak. I called H & S back out again and they did a temporary repair for me and told me it was time to replace the roof. I was happy that I had gotten 4 years out of the roof, when I was initially thinking I would only get 2 years. I was pleased with H & S and Bill Thompson. I have found this company to be honest and dependable with each call. I have just had my brand new roof installed and it is beautiful! The roofers were hard working and respectful of my property. I am now considering new gutters with the leaf covers. Call this company!!

JM & Eric Llorey

I would not recommend using H&S Roofing for anything paid for out of pocket, because they do not stand behind their work. Larry performed a roof inspection for us in April on the home we purchased. At final walk through we noticed a significant amount of water overflowing from the gutter, from a rain the previous afternoon. When I called to ask if anything was wrong with the gutters during the visual inspection that didnt make it onto the inspection report I was told it really didnt matter since it was only a visual inspection and sometimes things get missed. Considering they charged $195 I would expect the inspector to at least notice if the gutters are badly clogged and make a note on the report. Concerned at being told it didnt matter, I escalated my complaint, and the next person I spoke to disagreed and said that they took no responsibility for anything that may have happened subsequent to the inspection. The gutter cleaning company I called out confirmed that these must have been clogged for quite some time---there are not even any trees in the immediate vicinity of the house so the buildup was prolonged.