U-Haul Moving & Storage of Uptown Charlotte
| Address: | 1224 N Tryon St, Charlotte, NC 28206, USA |
| Phone: | +1 704-379-1414 |
| Site: | uhaul.com |
| Rating: | 3.5 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–9PM 6AM–8PM 8AM–5PM |
Location
Photos 1
Reviews 35
K
K DM
Horrible doesnt begin to cover it. First off, I spoke to two people when I called (the number attached to this address), both of whom offered me a 9 am half hour appt to install a tow hitch (no wiring). I asked if they had a waiting room because we have two young children and Im disabled. They assured me there was a waiting room with seats. An hour after I scheduled, the phone rings and its a guy from uhaul telling me I can leave the vehicle with them and theyll get to it when they can. I explained I had a 9am 30 minute appt to which he replied he has time in a couple days. Again I said no and he offered 2:30 (never apologizing for any of this). I said forget it and he told me hed call me back, blaming the call center I apparently got when I called this number. He called back stating 9am worked but he cant tell me how long it will take (obviously theres no guarantee, but a 30 minute appt shouldnt be hard to ballpark when its only a tow hitch). We arrived at 9. No waiting room and he again blames the call center, rather than offering good customer svc (after all, the call center is the only reason he got our business). Wish Id paid the extra $100 and gotten it done at a place nearby that has excellent customer service. This is our third time getting a hitch installed by uhaul. Itll now be my last.
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Wafiyyah White
A friend used this storage I helped moved and the conditions were not good. It was dirty, with ants and other insects. For what they charged it was unacceptable. Because my friend really needed a storage unit short notice they had no choice. But never will they be fooled again. While the staff was great the company should take more responsibility into the state of their storage units if people are going to pay to have their personal items storage there.
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Sherri Harvin
My experience here was HORRIBLE! I reserved a truck for 10 am and "somehow"my reservation "got moved" to a later time in the day. When I called and inquired about it, I got the run-around about why my reservation time was moved WITHOUT notifying me. Wait... well, they sent an email the NIGHT BEFORE stating that the reservation was "moved". If you make a reservation here, make sure you call to confirm it or else it will be moved without you knowing it.
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Paloma C
If i could give -5 stars I would ive been back-and-forth between two locations all day and Im really upset because no one could resolve the situation of the truck that wasnt working correctly so I had to keep it for this day and tomorrow I will have to switch it for another one but apparently they dont have another one I would have to look elsewhere this really sucks this affected my business today! Ugh!
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Ervin Jaimes
This place was worse than horrible. It took me nearly an hour to get everything set after I reserved everything a day before. The staff needs to be changed especially the guy getting the truck. He gave me so much attitude I swear to god I almost punched him in the face and laid his ass out. If you dont like your job, quit homie. Ill never come here again.
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natalie weaver
I called multiple times and no one answered. I finally had someone answer and they told me they were open until 7. I got there at 6:20 to a note taped on the door saying "be back shortly call xxxxxxx" I called and was informed that he wasnt coming back. Beyond annoye at their lack of customer service. I will go out of my way to go to a different uhaul.
CA
Carrissa Collie
It was a pretty smooth transaction. I reserved online, arrived at the store, gave my info. In and out within 10 mins. He even pushed back my drop off time so I wouldnt get charged for an extra day, since I was doing it off an hour after they closed. All in all I would go through them again.
SC
Scott Rathweg
I accidently reserved the uhaul for 6 hours online but realized I needed it the entire day. After talking with Todd, he was very helpful to allow me to return it within 24hours of renting it free of charge. I was impressed with the customer service I received from this location.
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Gwendolyn Burton
The manager was not forth coming a information concerning the truck. I had to probe. The mileage was incorrect when we inspected the truck. I called back to the store about a charge on my card that was not on my invoice and the manager was quite rude in his responses.
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Kenny Hunter
Dont rely on reservations made months in advance. Its basically first come first serve. Do yourself a favor and go to "The Last Word" a few miles up North Tryon. Theyre a media and uhaul store and they are still more reliable than this actual uhaul store.
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Elyse Fowler
Todd Haywood was incredibly friendly and helpful to my boyfriend and myself with our moving process. He bent over backwards to make sure that we had everything we needed for a successful move.
CA
Casey Gray
I was incorrectly charged twice by U-Haul for over $1,500. Its been over 2 weeks and I cannot get U-Haul to refund me. I would strongly recommend using other moving options.
KA
Katie Bleyman
These guys at this location gave great customer service!! Will, Smith and Todd were extremely helpful!! I would recommend everyone to this moving service :)
MA
Mark Brown
Great service. Very quick and professional. Dropped truck off, it was inspection and I was finished in 10 minutes. Didnt even have to go inside.
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Lennie Richardson
These people know their business. Theyre all nice, and always on time with the equipment in great condition. Theyre my go-to rental place.
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Luis A Ramos Jr
The cargo van that my friend rented for me to drive was very clean and I will used it again for myself to move.
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Phillip Fedelski
Great customer service and Melvin are 2 of the same. I will be back and highly recommend anyone to go there.
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Prince Woodberry
I have enjoyed using this place to store my belongings. Only downside is that it doesnt have24 hour access.
P4
p4ck3ts3nd3r
Friendly staff, but poor communication between employees about the equipment conditions.
DA
Davis Reed
These guys were pretty good. Even let me return trailer after hours.
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John Fuller
Did not have the rental we reserved had to go to another location
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Jeremy Robbins
Gregory was the just helpful uhaul employee Ive ever had!
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Robert Scott
Lots of drugs people smoking heavy marijuana and crack
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Tom Hanlon
Well, its a U-Haul... friendly people working here
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Anonymous User
Ive been waiting for 20 minutes and noone knows
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Anonymous User
Good Guys that work hard to keep everyone happy
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Spencer Gordon
Robert is the man! Thanks for your help.
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Alex Bookert
Good rates but its in a high crime area
ER
Eric Alessi
Friendly service every time I enter.
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A A
Customer service not the best
CI
Ciara Jackson
Friendly and accommodating.
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Evelina Lynch
Quick and easy excess.
MI
michael akbar
Hospitality was nice.
JE
Jessie Ledbetter
Great service
DE
Dennis
Helpful staff.