UPS Freight Service Center

Reviews 3

AM

Amberly Herring

Let me first off say that I love UPS ground service. They bring packages everyday to my workplace. However, one afternoon a UPS freight driver was coming for a pick-up (note: he was at the wrong location because we had not called for a pick-up) and decided to circle around our building, acting like he knew where he was going. Well, a couple of minutes later this ups driver comes in the office and says that he has gotten stuck. We proceed to go outside and check things out...well, he had dug up a good bit of our yard trying to get unstuck. After he finally got unstuck by calling a wrecker service, I contacted my UPS account manager. He notified me that since it was ups freight, he couldnt do anything about the situation so he gave me the contact information for the ups freight location that this driver had come from. I sent an email to the ups freight manager at the Fayetteville location explaining what had happened and included pictures. We spoke on the phone and he told me that he would be emailing me right away...well, a day goes by and still no email from him so I sent him an email letting him know that I did not receive the email. He then replied and told me that he was working on filing the claim for me and that he did not forget about me. 3 or so weeks go by and still nothing from him.... I emailed him once more asking where we stood in the process-another week goes by and still nothing. I tried to call his extension multiple times and was sent to his voicemail. I couldnt leave a voicemail because after the voicemail greeting, an automated voice said "were sorry, we cannot process your call" and hung up on me. I then took it upon myself to call ups customer service to see who I could talk to about this issue. I was finally directed to a lady (I wont mention her name) that let me explain to her the situation and told me that she was going to email this manager herself to see what was going on. She called me back and told me that if I had not heard from the manager by noon the next day to call her. Still no call OR email from him so I called her back and she finally gives me the ups claim # to file for insurance purposes for the damage. I asked her if she knew why the Fayetteville manager had not gotten in contact with me and all she knew was that he told her he had been busy. I understand being busy... I work a lot and receive lots of emails on a daily basis, but if you cant have the common courtesy to reply to an email after 2 or so weeks you shouldnt be the manager. Very unprofessional. Worst customer service from a ups freight manager I have ever received.

KE

Kenneth Marshall

I guess its a good thing I was home. I doubt the whole "giant package under a doormat thing" wouldve fooled anybody.

OR

Orlando Washington

The Best Freight Company

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