Medlin-Davis Cleaners, Cameron Village

2021 Smallwood Dr, Raleigh, NC 27605, USA

Address:	2021 Smallwood Dr, Raleigh, NC 27605, USA
Phone:	+1 919-828-7254
Site:	medlindavis.com
Rating:	4.3
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–4PM 9AM–3PM

Location

Photos 22

Reviews 5

Kate Krontz

Came to Medlin-Davis in Cameron Village for wedding gown cleaning and preservation. My experience started off the bat with a sour note that should have warned me not to give them my business. I came in on a weekend to drop off my gown and was told that since the manager in charge of wedding gown services was not at the store they could not take the dress then. I had to come back on a week day when the manager was in. I was frustrated because no where on the website is this mentioned, so I could not plan accordingly and save myself the wasted gas money. When I came back to drop my dress off, they were made aware that my dress had silk in it and was told that the cleaning process would take longer because of it, therefore my dress would be ready in a month. No problem. Then throughout the month wait, I received multiple emails and automated phone calls from the store saying that my dress was ready for pick up. Everytime, I had to call the store to confirm, where I was met with confusion and ignorance as to whether it was actually done or not. I would be referred to the gown manager, who never returned phone calls or voice mails as to the status of my dress. When my original date of pickup came and went, I started calling the store to ask if my dress was done or not. Once again, it wasnt and I got the excuse that the silk was making the process take longer (even though they knew this at the very beginning) and I should get in touch with the manager...no response. Finally, 16 days after the original date my dress was done. Went to the store to pick up and pay and as I was handed the garment bag that my gown came in I noticed that it was heavy as if something was in it, which there shouldnt be. So I opened up the bag in the store and low and behold the train to my gown was in a ball at the bottom of the bag. So this meant my train had been overlooked somehow, not been cleaned and attached to my dress in the preservation box and more importantly, a part of my very expensive dress had been sitting, wadded up, in the bottom of a garment bag at their store for over a month and a half! I told the front desk as to why this had been overlooked, once again I was met with the "no clue attitude" (clearly no one at the store has any knowledge of how the wedding gown services work besides the manager, who is never there either!!!!) I was then told that it will be taken care of and the manager will call me about it. The manager did surprisingly contact me to apologize and that my dress would be ready by the end of the week. Came back a week later to pick up and was finally done with the place. All-in-all, I was very disappointed with the gown cleaning and preservation service at Medlin-Davis due to their lack of communication, knowledge, and attention to detail. I would NOT recommend any to them for gown services.

Sam Van Oort

I had an appallingly bad experience here. First, I brought in 3 collared shirts and 2 jackets to be dry cleaned. The shirts were specifically to be dry cleaned (although the label allows laundering), because of delicate material. I confirmed that they would be dry cleaned and not laundered twice at the counter. Upon receiving the first batch of items, lo and behold, the shirts were laundered! When I pointed this out to the staff, they tried to lie to me and claimed that the items were dry cleaned. I pointed to the wear, and the fact that where the coats had a smell of cleaning chemicals but the shirts did not. Finally they admitted they were laundered, but wouldnt do anything about it. I asked to be refunded the cost of cleaning (not even the damage to the barely worn shirts, which now looked heavily worn at the collar). I spent almost 15 minutes insisting to speak to a manger, only to get "the manager is only here during weekdays 9-5, you can speak to her then." Eventually they were willing to call the manager and confirm the refund, and promised that the final shirt (which wasnt ready for pickup yet) would in fact be dry-cleaned. On pick up of the final item, it was *shocker* laundered. Theyd also somehow managed to burn the collar so that it has oily, melted-looking spots. I told them I would not be back. Now, I think 1-star reviews should be reserved for the worst cases of service.. but this definitely fit the bill!

Jason Newman

I was ripped off by Medlin-Davis and very disppointed. My winter fleece jacket was dropped of to have the front zipper replaced. At the time of drop off my wife asked how much it would be. They said $15. When we went to pick it up a week later they said it was $25. When we showed them and said we were told it was $15, the woman working there said "yeah, you were probably told that. But the person who does the alteration charges $25." So in order to get my jacket back we had to pay $25. Thats blatant fraud. If we had known that ahead of time we would have taken it somehwere else or had the information to make a decision about if it was worth it. When we asked for a manager they said "there isnt anyone here..." When I called to followup they said they took a message for the manager and still no reply. I understand that sometimes staff make mistakes or quote the worng price. But then it is the responsibility of the store to own the error and in this case, honor the $15 quote and own the $10 above that the alterations person charges if the front staff doesnt mention. Go elsewhere. There are many better places!!

Sarah H.

At Medlin-Davis you pay a premium for dry cleaning, so you should receive premium service. They provide anything but - the people who work there are unprofessional at best and down right insulting at worse. I brought in a dress to have a spot removed. I had the dress dry cleaned at Medlin-Davis months ago and didnt notice the spot when I picked it up. My fault for not checking, so Im happy to pay to have it cleaned again to have the spot removed. They cleaned it then did a re-do and the spot was still there. In my mind, they didnt provide the service that I brought the dress in for - why should I have to pay for the service? After the young girl running the front desk looked at me like a deer in the headlights she brought a woman up to the front that looked like shed lived in a hole for the last 6 months (talk about professionalism, thats who I want cleaning my clothing). This women was nothing but rude and condescending. I have now paid twice to have a dress cleaned at Medlin-Davis and it is still not clean.

Alex Quattlebaum

We decided to try and find a new Green Dry Cleaner. So we switched to Medlin Davis in Cameron Village. We brought 13 items in. When we went to pickup they only had 11. They had no idea where the missing items. They confirmed someone would call me that day or next to tell me what was going on. They did not seem overly concerned. No one called me. So i called the story back and later that day someone called to say they found it. We were out of town, so when we came back into the store and they were lost again!! Beyond frustrating, inconvenient, and really bad customer service. To top it off this dry cleaner was triple the price to our old place!! We paid 88 dollars for 11 shirts!! ugh. Very disappointing in this customer service and will never go back once they ever find our missing shirts.