U-Haul Moving & Storage of Fargo

Address:	1436 Main Ave, Fargo, ND 58103, USA
Phone:	+1 701-293-5256
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 37

Reviews 18

Brittany Walsh

Unfortunately I cant remember the name of the two younger guys who were working 01/30/16, but they were awesome. Our online reservation got screwed up, causing us to drive from the Main Ave location to a storage unit dealer, then back to Main Ave, while making calls back and forth with the regional support people (the storage unit dealer staff admitted she didnt know what she was doing, and her system kept trying to charge me $250 for a $130 rental. She assured me, "its probably a mistake... you might get reimbursed later"). Finally we just chose a new truck entirely so we could pick up at Main Avenue. The second we walked in the door, the guys were amazing. They knew we had been dealing with this mess for two hours, so they had us in and out of the store in five minutes with the keys to the truck, the correct price, and a discount for our trouble- thus ending The Great U-haul Fight of 2016 between my boyfriend and I since the entire ordeal was making us bite each others heads off. Moving sucks. Make it easier on yourself by at least getting your U-haul from a location where the staff knows what theyre doing, like the Main Ave location. Thanks guys. :)

Barbara Warburton

Since I havent actually stepped into U-Haul Moving & Storage of Fargo yet - Ill give them a two in good faith that an in person experience will be better than over the phone. I scheduled to have a hitch put on my vehicle two weeks ago and received an email that someone would be calling me to schedule a time. Never received a call. I called them yesterday and explained I never received a call and they left a message for someone in their service department give me a call right back. Still didnt receive a call. Called back today - spoke with 5 different people was transferred or put on hold 6 different times only to find out they scheduled my appointment for the day after I requested and didnt bother to let me know. I also didnt receive an apology from any of the five people I spoke with - not even from the last person who knew how many times Id been transferred and that they changed the date without telling me. I usually dont write these reviews - and I can let it go but moving in itself is stressful. Getting supplies to help you move shouldnt have to be too.

Jessi Peltier

I had used this uhaul in my move. After using their uhaul i ended up with bed bugs. After posting this incident online, i began to get emails from other peoole who has used this same uhaul place and they too ended up with bed bugs. Also people who have used their storage ended up with bed bugs. U guys are just spreading it around and costing people thousands of dollars to get this issue fixed. I had talked to someone but doesnt sound like im going to get reimbursed at all. We have had to throw out beds, pay for chemicals and heating of my apartment which none of it is cheap, and something i really dont have money for as a single mother. But yet all they said was im sorry, thats it. CLEAN OUT UR UHAULS POWER WASH THEM WHEN PEOLLE GET DONE USING THEM, HEAT UP ALL UR STORAGE UNITS TO OVER 120 FOR 1HR STRAIGHT THAT WILLBGET RID OF THE ISSUE, UNTILL THEN U GUYS WILL KEEP GIVING THEM TO PEOLKE IN TOWN AND MAKING THE ISSUE WORSE.

Monica Stich

I called to inquire about rates for a car- towing trlr. Girl asked me for my phn# or email address right away. When I asked why she needed it, she hung up on me! When I called back, another girl answered. Said they were having phone problems (yeah right..). Then she asked for my phn# or email address-- said she needed it to get into her computer. As I thought of what to say, she kept saying, " Hello? Hello?" After trying to talk, I finally said I didnt want to talk to her. Bunch of Smart Alecks.

Kale Haluptzok

We reserved a truck and trailer two months in advance. We received a call less than 24 hours before we were scheduled to pick up the truck telling us that the truck we reserved is no longer available and we need to drive 100 miles in order to pick one up. Again, this was less than a 24 hour notice! Very poor customer service. I wish I would have called Budget or Peske first, I didnt need to sit on hold for 15 minutes to talk to someone like at U-Haul and they both had great customer service.

Anonymous User

I "reserved" a enclosed trailor a week previous to needing it and they called 1 day before my move date telling me the closest trailor was 100 miles away. Didnt even offer to discount the price for the inconveniance. I was giving them a second chance after I rented a truck from them and it broke down half way to my destination. Poor customer service and truck quality is SOP for this company.

Byron Dunn

The women on the phone was extremely rude. I asked to get emailed a quote and after i did not give her my credit card number she ended the call with the same nasty attitude she had the whole time. I never got a email, and pushed to the side because I wouldnt lock in THAT second.

Nawa Adhikari

When I went to pick up the Truck the guy was really rude and monotone, didnt greet the customers. He never thanked customer for waiting, never apologized that they had to wait. When I went to drop the Vehicle that guy was really nice and helpful.

Jillian Dial

Worst experience I have ever had when it comes to storage. Listed in the wrong name after telling them 3 times to correct it. Put a lock on without notification when we just got the unit 2 weeks ago! Will never use uhaul again.

James Marriott

Can take a while to get served if theyre busy and location isnt great for access again, especially if busy. People dont like to move forward and it can block the entrance. Not the fault of the staff, granted, but be aware of it.

Kelly Binfet

We had OUTSTANDING customer service our first time renting a van and was pleasantly surprised at the affordable cost for 1 day. Perfect for what we needed. The van was spotless, and we couldnt have been happier! Thank you!

Devin Moyer

I had run into an issue where I needed to upgrade the size of my Uhaul at the very last minute and Samuel Pfaffe was able to get that arranged for me and I was in and out in no time. I also bought many moving supplies.

Michael Bartz

There was only one guy working a till. In spite of the long, seemingly never-ending line, he remained very friendly and helped save me money on my rental wherever he could.

JA X

I think if you are doing moving yourself or need some stuff to help move, this is really the best place to come for vehicles and gear.

Kari Dorsher

Good experience renting a van for moving daughters stuff out of rental to a storage unit. Reasonably priced and close to NDSU.

Michael Moralez

Waiting to get a representative on the phone sucks, but after that walking in with your reservation is fast simple and easy.

Jacob Webster

Good place to moving stuff. Used one of there big trucks and one flat bed truck .... Great service friendly workers.

Russell Warren

UHaul got me the right truck and storage unit with little notice.