The UPS Store

Address:	1700 W Market St, Akron, OH 44313, USA
Phone:	+1 330-865-5555
Site:	theupsstorelocal.com
Rating:	2.6
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–4PM Closed

Location

Photos 9

Reviews 12

Brandee Floor

I have been here many time .. and unless you are dropping off a package to ship...dont bother wasting your time, because they sure as hell will be happy to waste it for you. Setting up a p.o.box should NOT require 3 trips due to employee incompetence! 1st trip - I was there for 30mins trying to set up my box. Then their system when down. Then when it finally came back, they rung me up with a price that I was NOT quoted over the phone. They didnt even bother to go over pricing with me until I had a minor fit over the total. I was told the ENTIRE PROCESS HAD TO BE DONE OVER before they could reset my price....I left because I didnt have another 30min to waste and decided to return the next day 2nd trip - All of my paper was ready from the previous day, I was aware that the process had to be done over and was prepared for that. The man behind the counter said, "Youre going to be upset again because I cant restart this, my manager has to do it herself. (Employee name..Katie or something) should have told you this while you were here yesterday...the manger isnt in until tomorrow..." .......are you serious? So I wasted a second trip to be turned away. Due to incompetence. 3rd trip - today will be my 3rd time trying to get a p.o. ....If I end up getting it, its not because of their exceptional performance at pushing buttons on a machine, its solely because of its location and operating hours...thats really the only thing this place has going for them so far. I dont think I have experienced such terrible customer service when I am trying to give you my business. The only thing I got was "we are sorry for this, we dont want to lose your business" really? because youre doing a fantastic job making sure I dont come back. SO MUCH OF A GOOD JOB AT IT in fact, that I came here to right a crap review. Ill be happy to change this review once I see a serious turn around in my experience but so far I dont see that happening.

Lee Fleischman

Have been in this store at least once to pickup a package that UPS had left at this location. This store is a "UPS Access Point" location. In the past I presented my Drivers License for identification, was handed my package, then was on my way. No problem! Today I went to pick up a package, presented the same identification and the sales associate, John Campbell refused to give me the package because my Drivers License does not have the same address as the shipping address on the package. I tried to explain to John that this address is not my legal residence and that I have no legal document to present with the shipping address. I was essential told too bad! Now I ask; if I was attempting to steal a package how would I know that a package shipped to me, with the tracking number I provided John, was sitting in this store waiting to be picked up? I tried to reason with John but got no where! The man has absolutely no common sense! Lastly, I pleaded with him to call the manager or owner. I got nowhere! Now I have to wait at least two more days to get this package. Pathetic!!!! STAY AWAY FROM THIS LOCATION of the UPS Store!!!! UPDATE: Its three days since I attempted to pick up my package. I still have not received the package and no response from the owner of this store! Customer service; whats that? UPDATE: UPS delivered the package today. Four days later than I should have had it. Still no response from this stores management! UPDATE: The above incident happened on April 15, 2017. Today is May 3, 2017 and I still havent received a response from management. BAD!

James Willoughby

Hi, I have used this location in the past to return Amazon items. The last item I took in for return was a pair of Oakley flip flops. As usual they asked if I wanted a receipt for tracking. The store had several people and I said no because I never had an issue with returns before. They said to just put it on the counter which I did. I am on the city fire dept and was on duty in the district and didnt have time to wait while several people were in front of me. The item was never returned and after being on the phone with Amazon and UPS on a 3 way call they had no way without that receipt to prove it was dropped off. Even if I had a receipt I can see this is a very lengthily process and phone time to tract it. I am glad it was only a $38.00 purchase as I am out. I trusted this store and they have at least one dishonest person there. This is sad and I will not return ever to that location for shipping of anything. Please if you do shop, get a receipt and even then hope they don/t steel it. Dissatisfied in Akron Ohio. Jim

rocky lewis

Went on Saturday morning. It was chaos and staff were grumpy. The copier I was using jammed (I didnt touch it or anything). Then as she tried to fix it, the 100 copies I had hoped for became 120. In the end I only had 50 usable copies. They charged me for 120. She was so busy and miserable I just paid $11 for 50, double sided, B&W copies and left. No one apologized, offered to fix the copies, offered to fix the balance, or offered any compensation for the annoyance. I decided to just relive their stress in the moment, pay and never go back. I recommend Kinkos on Exchange or in Fairlawn.

Deana Oxier

The notary that did our title had my husband and the other gentleman sign in the wrong spot. Long story short we had to contact the other party and pay to have a new title issued as well as drive to Ravenna from Akron! Know what you are doing so you do not cost others money! One star is one too many!

KATRINA BLOCH

I have mailed a number of things from this location and had hundreds of postcards printed. The workers have always been pleasant. The postcards came out looking great, and I have had no problems.

Charles M

Always helpful and friendly here. We are lucky to have a UPS store in Wallhaven.

Donna Moore

Not helpful AT ALL! Young lady seemed to be bothered that she had a customer!

Zach Zylstra

Very helpful employees, made sending a package here very easy.

adam Schaack

Save yiur money dont deal with these clowns

Laura McFalls

Always helpful and friendly!

Patricia Moorstein

Pleasant, great service!!