LJI Collision Center Beachwood

27100 Chagrin Blvd, Beachwood, OH 44122, USA

Address:	27100 Chagrin Blvd, Beachwood, OH 44122, USA
Phone:	+1 216-364-7100
Site:	ljicollisioncenter.com
Rating:	4.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 41

Reviews 8

Steven Egar

I have been a lifetime client of the folks at LJI - Until now. What a disapointment! After bringing my cars to them for 30 years I am really shocked. I was told by Mike now to worry after pointing out some rust on a tire well. Less then 90 days after the work was completed it RUSTED. I went into the shop and Mike told me on a friday afternoon that I needed to come back to put the car on the lift and that I was ruining his weekend! The car had over $4000 of repairs and I was ruining his weekend? He was not only rude but had a terrible attitude, like I did something wrong. He used cheap aftermarket parts that have allready broken. I was made to come back again at which time he was rude and was really a bully. He has a terrible temper and a short fuse. After knowing someone for 30 years I was really amazed at the length he went to, to get out of fixing the car correctly. He gave me my money back but now I have to spend hours getting it fixed and getting quotes. For all the money they charge, when the going gets rough they are all talk. I dont care how high tech the shop is if they let shoddy work leave the building and dont want to do the right thing. In addition the paint didnt match and he made excuses like - this is a really hard paint to match. Now I have 2 different color paints on my car and its really noticable to anyone. I would have been better off going somewhere else and wish that I did.

Jenna Hunger

I called LJI on a Friday morning in a complete rut, a little frazzled and needing immediate help with my car. The team was extremely helpful, friendly and easy to work with. They gave me an unbeatable price and were able to take care of my vehicle right away. I had borrowed my boyfriends car for the day while having to travel offsite for work, and asked that they share all the same details on cost and estimate with my boyfriend who was going to pick up the car for me at the end of the day. This required the LJI team to contact my boyfriend after explaining details of the estimate just then with me. Without grumbling, they were happy to - overall, they made the entire process really straightforward and simple, in a situation which for me (the customer) was a bit stressful, especially having to be out of town while managing it. In the late afternoon (they finished ahead of schedule!), my boyfriend went to pick up my car and his feedback was remarkable. The car had been fully cleaned (including vacuuming on the interior...a rarity!) and that everyone was extremely professional. He drove my car back to the west side that day as if it were brand new. :) I was wowed by the exceptional same-day experience they provided. Thank you LJI...hopefully we wont need to be, but if something happens, we will be back again! :)

Nat Rose

Can I just say that this place is amazing. I have been twice this year to get my car fixed, once thanks to a run in with a deer, and second a run in with a tree. Both times when my car was returned to me, I swear it looked better than when it came out of the car dealers. Not only is LJI auto body work exceptional but also the service is exceptional. You cannot ask for better customer service, they truly go above and beyond. Love, love, love them! Also I want to add that as far as price goes, if thats a concern, the first time I was looking for a auto body repair place for my deer collision, I shopped around, I went to a couple of places on Mayfield Road, but LJI actually gave me the best quote. Honestly though, even if they had been more expensive I would have gone there anyway, just when you walk in you can tell they are top notch. No messing about, no shady quotes, prompt service and smiling faces, what more could you ask for?

John Barta

Lauren, Mike, Jill and team have on many occasions exceeded my expectations. With bringing in multiple vehicles over the last decade the LJI team continues to provide a superior customer experience. From minor cosmetics to multi-car collisions the experience has always been seamless as its always a quick turnaround where I leave with essentially a brand new vehicle. Mike’s knowledge of the collision repair industry will keep me coming back for many years! After tearing off my side mirror and ruining my side skirt I had walked in planning on buying new parts. However, Mike and Lauren were able to come up with a quick fix that still lasts to this very day. I highly recommend heading to LJI for any collision repair as their honesty is what differentiates them from their competitors.

Jeff Gleason

I was involved in a hit and run accident. The side of my car and hood were badly damaged. I contacted LJI and they were able to take my car immediately and gave me a fair quote. I know nothing about cars, so I was grateful that the guy repairing my car walked me through the processes that were needed to fix it. They were honest and very helpful. During the repair process, LJI called me to give me various pricing options on a part I needed, and I was able to select over the phone the part that was price appropriate for my needs. One week later, I was able to pick up my car. It looked great and they even cleaned the inside. I was very satisfied with LJI, and would recommend.

Lawrence Oswick

I was referred to LJI Collison by my Porsche dealer. From the moment I arrived I knew I was in the right place. LJI is a family business and they strive to treat you like a friend and a client. All I had to do was present my insurance claim number and they expertly handled all the details from rental car, to estimates, to handling the insurance adjuster, etc. The repairs were done flawlessly, on time and on estimate. I would recommend LJI to any Porsche driver who cares about the highest quality for their Panamera or 911. This company delivered 5 star service. Thank you LJI

Derek Abbott

This is an outstanding autobody shop that opened approximately a year ago. It is incredibly clean, very professional and does outstanding work. The best thing about it is the customer service. I am not a "car guy" and was paying out of pocket on a leased car. We initially had a misunderstanding on the work to be performed. Not only did LJI take car of the misunderstanding at no charge, they also went above and beyond by performing additional work not specified. This autobody shop is really unbelievable. I am not easily impressed, but give it my highest recommendation.

Amanda Bruner

Super impressed with this business. I was in a minor accident a few miles from their shop. My car was not drivable, so the cops called a towing company that offered to take me to LJI. From the minute I walked into the lovely front office, I was impressed. They made the post-accident process so easy. I got a rental car right away and they walked me through the whole process. Everyone I spoke to was friendly and kind. And the work they did on my car went way beyond my expectations. I highly recommend this family owned company.