The Body Shop of Kings Auto Mall

4504 Kings Water Dr, Cincinnati, OH 45249, USA

Address:	4504 Kings Water Dr, Cincinnati, OH 45249, USA
Phone:	+1 513-683-9777
Site:	kingsautomallbody.com
Rating:	1.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 29

Reviews 12

Christine Williams

I had my car towed to this place after I had an accident in November of last year. I will say up front that I do not have any complaints about the actual work that was done to my car, so I will give them one star for the work. Other than that, I have nothing positive to say. When I first walked in, two people were talking at a desk and completely ignored me for a good 3-4 minutes. As I was leaving, I had to remind the girl that she didnt have the key to my car. They had my car for a total of 5 weeks, even though they knew that my insurance was only going to cover the rental for 4 weeks. During those 5 weeks, I did not receive one phone call from these people unless they were returning my call. Every time that I spoke to them, they would tell me that my car was almost done, and then I would wait a few days and call them back again and would be told that they were waiting on something different. When it was finally done, I go in to get my key and to pay for whatever my insurance did not cover. The guy hands me my key, and I ask him how much I owe. He says "you dont owe anything, everything is covered." I go to get into my car, and the battery is dead!! I had to call my husband to come and jump my car. I called to let them know that I didnt appreciate my battery being dead, and of course he tells me that its not their problem and that I must need a new battery. Fast forward 9 months to today, and I receive an invoice from the Kenwood Dealer Group for $500 saying that I am over 120 days past due and that if I dont pay within a month, they will start charging me interest!! This place is an absolute joke!! Stay away!!!

Erin McCann

With a handshake, a smile, and a lie to your face this place will work hard to do the least they can. I had a repair here that lasted months longer than it needed to. Then I found out the only did half they job. Then I realized they had damaged my vehicle more. They could not paint match Black. Not black pearl or black sand, but simple non metallic black. It took them two tries. They also cannot paint without adding defects like "fisheye" which comes from an improperly treated surface. They also cannot: follow a repair procedure, do any part of the job the customer will not see afterwards, or admit to any mistakes. A simple "paint and install a part" turned into a much larger "repair what they damaged and try to hide the damage". Fun Fact: This shop is owned by the Kenwood Dealer Group. Thats the same company that owns most of the dealerships around it. Take your Kings Chrysler, Jeep, Dodge, KIA, Mazda, Toyota, Volkswagon, Subaru or Kings Automall Used car to the dealer for a repair? They send it here. Run.

rebekah minsent

This was the worst customer experience I have ever received. The car took way longer than expected and they kept informing me of a new ready date... However when they missed that date they would not call me to inform me. I had to continue to follow up and ask is it ready yet? Then finally they tell me it will be ready tomorrow promise and it will be cleaned and all ready for you... No that didnt happen it was dusty and dirty. Oh and btw they didnt want to come and pick me up from work to get my car. I had to talk to the general manager to even get a ride to pick up my car. I spend thousands of dollars to get this fixed and would prefer to go ANYWHERE else. They never apologized or took any responsibility for their actions and they most certainly did not try to take care of me.

Henry Morgan

I would not recommend this place. I work at a kings dealership and was sent here to take a customers car for body work and the cashier was really rude and negative to me when walking in. We also get customers cars back from the body shop after weeks of bringing them in and often times isnt done right and has more problems. Youre better off towing your vehicle somewhere reputable.

maria nguyen

I schedule with the front desk to pick up my car at six. I thought their hours change recently or something. Drove an hour, got there around 5. They was already close. Had to wait until the following week to get My car. My car took over a month and a half to fix, average take about 2 weeks everywhere else. Im very disappointed in the way they handled the service.

Drew Homan

By far the worse body shop in the city. Do not take your car here. What should of took roughy a week and a half to complete took them almost 5 weeks. Had to take my car back SEVERAL times after the fact. Manager was extremely unprofessional. Its pretty bad once you listen around and hear similar service experiences.

P McMillan

I went in on a Friday to schedule a drop off time to coordinate with my car rental. Drop off the following Monday went smoothly even though I got there before they opened and I got my car the same week on the Friday. I surprised I got it back so quick. Brandy is super sweet and professional. Thanks guys!

James Lantz

I am completely confused regarding all the negative reviews. Ive been using The Body Shop for years, and always had a positive experience. The manager knows me by name, and quickly takes care of any issues I have.I wont go anywhere else.

Jeff D

after reading these reviews, and spending 45 seconds on the phone with someone who did not seem very interested in helping me, and was very short in her replies, i decided not to take my car here

Andy Buck

My dad dropped his Lincoln MKX off to have some body work done and they did a fantastic job. Courteous and the car was finished when promised.

Corree Taylor

Greg and Gary helped get me back in my car after a crash quickly. They explained the process and helped me with my insurance.

West Aries

Go somewhere else.