U-Haul Moving & Storage at Mayfield Rd
| Address: | 3211 Mayfield Rd, Cleveland Heights, OH 44118, USA |
| Phone: | +1 216-397-8737 |
| Site: | uhaul.com |
| Rating: | 3.2 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 37
JO
Jodie P.
I made a 9am appointment to have a hitch installed. I walked to a close by coffee shop to wait. Upon my return at 10:20am absolutely nothing had been done in regard to installing the hitch. The general manager(who evidently was also the installer)told me he was working on my behalf on the computer because he needed to remove a $10 charge for a warranty which I didnt want, and argued with me saying that a 9AM appointment doesnt mean the installation process starts at 9, but rather within a 4 hour period of time. I was given a refund and will have my car mechanic install a hitch. Total waste of my time(and vacation hours from work) to have absolutely nothing done. Found them to be most disinterested in doing the job-let alone a good job.. Never going back to this location....
MI
Mike Crews
These people are rude! First off, to rent the trucks are 100-200 dollars each even though on the side of the trucks themselves it says 19.95... Then if you pay in CASH they make you pay an additional 100 dollars like you made of money! I hadnt planned on the extra 100 when i was paying in cash and the people there could care less. I ended up having to have the movers move me in their small van thank god i aint have any furniture! Be warned! If you are moving go somewhere else! I felt like my hard earned money was wasted!!!!!!
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Desiree Young
When I returned the van, the employee was condescending and insulting; he insinuated that I was in rush to get out of the vehicle because I couldnt handle driving a cargo van.and the cashier at the desk became annoyed with me because I didnt notify the employee outside signing back in the van that I was using a different form of payment for my rental, its been 8 years since I last moved and I didnt know that I had to tell anyone; Ill never use that uhaul branch again.
HO
Hosam Hanna
I went there to take a truck and the clerk told me there is none so I asked for a Van and asked him if I can take it and drop it at different uhaul location and suddenly he told me I can do this to a truck that two minutes ago was unavailable and he did not tell me the extra charges or anything and did not even tell me the cost just sign here so I signed to discover later that he charged me 120$ I was so shocked
DA
David Janiszewski
Very poor customer service. Gave away my rental within an hour of my scheduled pickup and left me stranded today (after I waited in line for 20 minutes and my wife had left already). There were no other vehicles available. If renting from them I would double and triple check that your reserved vehicle will be there. I certainly wont be renting from them ever again.
AK
Akash Bartlett
Nothing wrong about this place in particular, but I dislike the fact that Uhaul will rent you a trailer, but not rent you the necessary equipment to tow it. The only option when RENTING your trailer is to BUY the hitch and electrical wiring. I understand that some people already own these items, but they should at least be available to rent.
DA
David Brine
The owner is deceitful and the customer service is terrible. Rent anywhere else. This establishment doesnt deserve any of your money and if you give them a penny they will take 100 dollars and blame another Uhaul facility.
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Kelli Valverde
They were almost 30 min late with my reservation ( that I booked a week ahead and checked in online before hand) and did not properly record my milage. However, as a result I was not charged for them, so it worked out.
IA
Ian Grams
Stopped here with a friend to pick up a truck. Short waiting time and the employees were kind and helpful despite having to deal with another extremely loud and disrespectful customer.
KU
Kurt Jensen
The people there are great, and storing my things there was not an issue at all. Truck was in good condition. Will rent from them the next time I need storage or moving
AL
Aleksandr Elesev
Nice location, I had to wait for a few minutes before someone inspects the van on return, but everything else was quick and simple, nice staff.
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robert discovich
Fast service and friendly staff I had my uhaul in under 10 minites. They even started it up and had the air running.
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Brittany Earle
U-Haul is an awesome place to get the job done. Very friendly staff the general manger is very helpful.
JO
John Cleaver
There is basically no parking here. The few spaces they have are always full. Be careful.
KA
Kamaliyah Awwal
They always have my truck ans Im happy when I can return it ans just drop the keys off.
JO
Jose Estremera
Great experience from start to finish. Clean truck, friendly crew, and easy checkout.
JO
Josh Gaitan
One Word GHETTO!!!!!!!!!! The general manager need to get his head screwed on right.
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Tiffany Graham
Even tho the employees are very nice. Theres no management. Nobody takes charge.
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Charles Huddleston
Did not include everything in my reservation. Truck was extremely beat up.
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Hud Bey
I us them often... I order online to expedite the process..
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Maggie Killman
The service can be very slow but overall is satisfactory.
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Emily K. Benson
Quick, helpful, and turning in after hours was no hassle.
RO
Roberta Harter
Good service, but they could use a larger parking area.
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terramika taylor
Staff was nice, professional and helpful.
HA
Hal Pray
Cortious service with a smile
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Havana Thompson
I dont know what this is so
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Barry Shustar
Great in and out service
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C Schulz
Good service good staff.
JO
Jon Nemecek
Quick, friendly service.
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Helen Happ
Busy but good service
AL
Alex Oaks
Very good service
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Jean Grady
Great service!
CA
Caleb L
quick service
VI
VIC
Slow service
JO
Joe Roznai
clean trucks
AM
Amiyah Sayles
BORING....
DI
Diana McDonald
Polite