Goodyear Auto Service Center

Reviews 7

MA

Malcolm Brown

I had a nail in my tire and I took it to Goodyear to get the tire plugged. They told me my tire was plugged and charged me 37 dollars. My tire pressure light was on and they told me they could not turn it off because one of my sensors were broke in my tire and the asked me if I wanted them to fix it for 184 dollars. I told them no and that I would take it to the dealer since I am under warranty. My dealer told me none of my sensors are broken and that the light is on because the tire they plugged is leaking air and the it was not plugged correctly. I took my car back to Goodyear for them to correct the problem. The Goodyear team said they are not able to repair the tire and offered me to purchase a new tire with a credit from the 37 dollars they originally charged me when they bamboozled me into thinking they plugged my tire. I asked them to put on my spare. I took my car to another tire shop. They took one look at my tire and plugged it correctly. I then had to go back to Goodyear to get my money back. Basically they attempted to swindle me out of 37 dollars and did not do the job correctly, then tried to get me to pay for a repair for a tire sensor when I did not need it and then tried to sale me a new tire when I did not need one. They service techs are incompetent and the managers are poor with customer service. I never once received an apology at all after expressing my frustrations to them.

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MI

Mike Shecket

I had a flat tire from a slow leak. I bought a can of Fix-A-Flat, attempted to temporarily repair the tire and then reinflated it. It seemed to hold up for the next couple of days, but the Fix-A-Flat can said that I should get the tire repaired or replaced by 3 days or 100 miles, whichever came first. I came to this Goodyear location based on their positive reviews. I initially planned to get all four tires replaced, since I think theyre the original set and the car has over 60,000 miles on it. I got quotes on different sets of tires, which were higher than I was expecting or hoping for. Then I asked about getting the tire repaired. They quoted me $37 if the tire could be repaired. I left the car there and went to lunch. I got a call about an hour later that theyd cleaned out the Fix-A-Flat stuff and inspected the tire, even dunking it in their water tank, but they couldnt find anything wrong with it. They said I ought to keep an eye on it, but if its OK for another week or so, its probably fine. I went to pick up the car and got a big surprise. They charged me NOTHING. They had my car and my keys and could have easily held me up for an inspection fee or any other piddy little thing. But they didnt DO anything, so they didnt CHARGE me anything. I was truly amazed. The tire may blow out tomorrow and then I wont be as happy, but I think its worth noting such good business practices.

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CE

Cece Robbie Robbie

I stopped by on Wed to have the gear oil checked and was informed that the men that check it leave at 4 PM. So I promptly made an appointment for today (Thursday) and was told I could leave it early if needed with no further instructions. I said great, I needed to be at work at the time they opened. I stopped by this morning and left my car for service. I did not get a call from the center all day. No new good news? ...NO. When I arrived there after work I was informed that they had just found my keys because I left them in the wrong spot. No one called when they saw my car in the lot all day, So if they had just found them. It took them 7 hours to decide that I must have left my key somewhere. Then I was told that everything on my car was so special it had to be ordered. And a guess price of a oil change and topping off my gear box would be over two hundred dollars. That sounded more like take your car and go pricing to me. I do not know what happened between yesterday and today but I did not get the feeling my business was desired or needed. Keep away from this place, needless to say I will not return.

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Andrey A. Dovzhenok

Short verdict: Take your beater in for Goodyear service but leave your shiny new(er) car to more knowledgeable folks. I went to this Goodyear location for an oil change and an alignment (I have 3-year free alignment contract). Overall impression: they do complete oil/filter change (yeah, Midas sometimes "forgets" to replace filter), but dont expect any special treatment and check your manual. For example, the technician topped-off my coolant tank without paying any attention to the label on the cap "FL22 coolant only" which is a special long life Mazda coolant. The sticker on the windshield invited for the next oil change in 3K miles. Mazda manual calls for 5K/6 months interval. When I asked the guy at front desk why it reads 3K, his reply was, essentially, that this is his gut feeling. Who do you think I would trust - your gut or Mazda engineers?

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Anonymous User

I had my familys vehicle maintenance done here over the last couple of years (tire rotation, oil change, etc.) with favorable results. Always had to decline the list of found problems and/or upsold services but really not a big deal. Then several months ago while having tires rotated, I received an urgent call that the water pump was leaking and would need to be replaced along with the timing belt and so on (>$1000). The vehicle is well maintained so I declined the service. I took it to my regular mechanic who pressure tested the cooling system for five hours and found no trace of a leak. 5,000 miles later, there is no problem whatsoever. Honest mistake by Goodyear? I will let you be the judge. That was it for me. If you do need to go there, keep it to the basics and do not fall for big-ticket add-ons.

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Anonymous User

DISHONEST, UNTRUSTWORTHY, OVERPRICED!!!! this place is terrible, never use them, they pushed back my finish date, kept trying to replace things that were not broken and did not need replaced, when i went to pick up my car and put it on the so called "goodyear credit card" they could not do so because the guy i was dealing with did not know how to work the computer and the original guy i was dealing with and talked to early in the day had already left the office even though he knew i wouldnt be there till close to 6pm. They wouldnt let me take my finally finished car because i have to pay in full for a crappy service that was way over priced.

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Anonymous User

This was a horrible experience. I own Goodyear Triple Tread Tires that come with free, lifetime rotation at any Goodyear Auto Center in the U.S. My wife went to get her oil changed and tires rotated, and the man at the front desk lied about the policy, and said it didnt exist. I called back and begged to differ, the man didnt apologize but admitted that it was a national program that they would abide by when my wife came in for her appointment the next day. The next day, she had to wait for over 2 hours, despite having an appointment made. These guys are hucksters, dont trust them with your vehicle

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