MTO Cleaning Services

815 W Liberty St #2, Medina, OH 44256, USA

Address:	815 W Liberty St #2, Medina, OH 44256, USA
Phone:	+1 330-723-6538
Site:	mtocleaningmedina.com
Rating:	4.6
Working:	8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM Closed Closed

Location

Photos 69

Reviews 18

Brad Owens

We had been very happy with MTO Cleaners in 2013 and so they were our obvious first choice when we required carpet cleaning and routine house cleaning in anticipation of our second child. We had no problem getting on the schedule for either and Sean assured me over the phone that their carpet cleaning team would have no issue moving light furniture – I specifically asked about the crib since it was sitting on top of some stains we wanted removed. Our carpet cleaning was scheduled for 8/13, and I was home to let the cleaners in. When my wife arrived home that afternoon, she noticed that light furniture had not been moved. There were visible brush marks around the legs of our piano bench, for example, showing that it had been cleaned around rather than moved. The crib had not been moved and the spots under it remained. During the cleaning, when I turned on a security camera in response to a loud noise, I observed the technician in our tiled kitchen, not near any carpet, pick up a wallet on our counter, open and flip through it, and then return it to the counter. I took screenshots of the technician with the wallet in his hands and the location of the wallet. After the technician left and I confirmed nothing in the house was missing, I gave Sean a call and let him know what had happened. Sean requested a follow up email with the photos attached, which was provided on 8/13. Sean followed up the next day, 8/14, via email, with a request for video of the incident and said that “the situation is getting handled immediately.” We heard nothing further from MTO or from Sean until I followed up via email on 8/17 asking what had been done and what we could do to get resolution on this issue. Sean responded on 8/18 with an offer to put us on their carpet cleaning schedule for 8/28 to hit the missed areas, and stated that the technician was no longer employed with MTO. At no point over phone or email did Sean offer an apology, reimbursement, or reassurance that our home and possessions were safe in their hands. We have since discontinued our business with MTO and would not recommend that others in the area use them.

Chad Gibson

When it comes to giving the keys to my house to someone, they better be trustworthy. I only have had my Aunt clean my house for the past few years then she had minor surgery that gave her time off of cleaning. Sean Kirkpatrick assured me that I would be in good honest hands with his professional staff to keep my house clean and me enjoy the little spare time I get in the summer. Well....he was right! His staff did an awesome job and I would not hesitate to have them come back again. More importantly, I would recommend them to clean your house too. On a side note, I also used MTO to wash the black and green gook off my house. It never looked so good and smelt so clean to get that mold and moss off. If you have not had the outside of your house cleaned in the past couple years, call MTO and they will do a great job. I HIGHLY recommend MTO Cleaning Services!

Sandra Jenkins

I have used the services of MTO Cleaning in Medina for more than 8 years now! They are the most trusted company I have ever dealt with! Cleaning my home,carpets, windows, as well as pressure washing my roofs has always been worry free for me, because I know what a superb job MTO Cleaning will do.The same trustworthy people have serviced several properties over the years, all without any incidents or worries. Great Company, Great People! I would not put my trust in any other company but MTO Cleaning. Thank you for always doing a great job!

Beverly Skelley

Cant say enough about this cleaning service. I had them do my windows and carpeting. Did an excellent and very professional job. So nice to not have my carpets wet for days which has been the case in the past with other carpet cleaners. I was a little skeptical of MTOs claim that the carpets would be dry in about 2 hours but it was true. Very happy with this company and would definitely use them again.

Stephanie Hall

When preparing for my wedding I needed to have the exterior of my home cleaned so or course I called MTO. Sean and Lisa were so great with scheduling a time that worked and making sure that my home shined when they were done. I am so happy to do business with MTO and will definite use their services in the future and recommend them to all my friends!

Lisa Pflaum

MTO has cleaned my home several times and they always do such a great job! Sean and Lisa run a great business and they are people I trust. Ive always had the same cleaner so shes learned my home and has always done a great job. Shes also someone I trust around my kids and in my home.

Robert Gillingham II

Mto cleaning is the best! We have been using this service for several years now. When they come in they quickly and efficiently clean the house and at a reasonable price. I am happy to recommend Mto in medina to all of my friends and neighbors! We trust our house to them

Anonymous User

MTO is more than just a Cleaning Service. When MTO is on the job you know that your home or office is in good hands. Sean personally makes sure that you are satisfied and that every time Mom comes home she will be proud of her home.

Paul Brown

I had MTO clean my whole house as a Mothers Day gift for my wife. She couldnt have been happier with the great job they did. They are thorough, prompt and provide excellent customer service. Highly recommend.

Dan Reljin

If youre thinking of having your house cleaned to freshen it up or for resale, use the experts, and call Sean at MTO cleaning. We were extremely impressed with the beautiful outcome! Thanks to a super job!

Sheri Eyssen

I love MTO. Nick has cleaned my windows a few times now, and HE is awesome. Also Kaleigh cleans our home every other week and she is OUTSTANDING. Love the professionalism and thorough work you all do!

Bonnie Thompson

I love my clean carpets and clean exterior. Nick did a great job in helping my family get ready for a party. Thanks so much for all your help MTO !!!!!!! Our dog even loved Nick. Thanks

Mark Stubbendieck

Working with Sean was a great experience. The associates that cleaned our house were prompt, courteous, efficient and very professional. I highly recommend calling MTO Cleaning.

Deborah Wasylko

Well done MTO! From great customer service to EXCELLENT work, YOU are the total package. Thanks for making my life easier and my house cleaner. You are a DREAM come true!

kelly barnes

Great customer service. My carpet looks amazing and so does the couch they cleaned. So pleased with the results. Communication foe scheduling was phenomenal.

Mary Kay Huesdash

Great customer service - my windows sparkled and shined !!!! Highly recommend Mto

Kurt Karhoff

Great company and fair pricing! They show up on time also!

Jim Pelz

Did a great job cleaning, my wife was very happy