Firestone Complete Auto Care

4911 Northfield Rd, North Randall, OH 44128, USA

Address:	4911 Northfield Rd, North Randall, OH 44128, USA
Phone:	+1 216-220-2196
Site:	firestonecompleteautocare.com
Rating:	4.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 10

Reviews 12

Rodrigo Iglesias

Im new to Cleveland and this is the first time I had to do something semi-major to my car and had to look for a new shop. I had a good experience with a Firestone back in Columbus, so I thought I would give it a try. I found two locations near work. I went to the 3582 Lee Rd location in Shaker Heights first, but unfortunately had one of the worst customer service experiences of my life. Really, I dont think the guy could have cared less about what I needed. I thought I would try the other location to see what would happen, and boy what a difference! Holly at the front desk could not have been more helpful and professional. She listened to all the issues that I had with my car and presented me with a variety of options. One of the issues was with a high-pitched noise my motor was doing. She offered to just have the pulleys and belts checked, and then go from there. She printed everything out in detail with pricing and details on how to contact her back. When I called back to schedule the service, she surprised me by telling me that she had done some research on her own and found that it was common for Hondas to start making that noise after 100,000 miles, but that it was only temporary, but that they would still check that everything was ok. I took the car in and ended up having 2 tires replaced, oil change, alignment, the belts checked, and brakes cleaned. They priced out the belt changes since nothing ended up being wrong with them, and Holly applied every single coupon that she could find applicable on the Firestone website. Just excellent. So if youre having any kind of problem, I really recommend this spot. While there I noticed other customers talking to some of the technicians on a first-name basis and very friendly-like, so it seems like the good customer service is exhibited by everyone there and they have retained long-term customers. Go check them out!

Mark Johnson

This location is terrible, they make up repairs that you dont really need. Also their customer service is terrible, if you go there for warranty work from another Firestone location they will not honor that work , they send you to wherever the work was done. They want the cash for parts and labor or dont waste their time.. This place is a RIP OFF JOINT... Buyers beware!!!!!!

Ryan Stargell

I havent had service yet, but my mother has plenty of times and she has never once complained about it. I went in to get quotes on tires, and the women there was very thorough in showing me the tires that I would need and would fit my budget. She was very pleasant and detailed in her explaining the features of every tire that she showed me.

David Boast

These guys are amazing! We were visiting from out of town and had an emergency AC issue in 100 degree heat with three small kids. The owner and staff were incredibly friendly, honest and professional and the service was prompt. If we didnt live 10-hours away we would be back!

Dosseh Robert Ahyi

De vrais professionnels! Juste un peu de lenteur dans l exécution des travaux. Sinon service parfait!

Christopher Rivera

1 - great customer service, down to earth people 2 - good work done by mechanics 3 - crew works hard to fix problems that customers have I highly recommend this firestone 5 star

Rhonda Roberts

My recent visit to Firestone was great. Staff was friendly and service was timely as always

Tina Marbury

Dropped off vehicle for oil change and was ready before promised.

Steven Dickerson

They do the job without selling me services that I dont need.

marty kuppek

Best auto repair in the area!

Andrew Deutsch

Attentive and fair

Adam Blue Sr.

Busy