Goodyear Auto Service Center

Address:	4455 Kent Rd, Stow, OH 44224, USA
Phone:	+1 330-678-0600
Site:	goodyearautoservice.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 7

Reviews 12

Tim DeFrange

My rear passenger tire was loosing air so I pulled in to their lot and told them my problem. They said they would get to my car by the end of the day, and they did even though it was Saturday. They repaired a nail puncture and simply ate the cost of their tire repair kit, balancing and labor. There was no charge. This past Saturday when my dash indicated tire underinflation, they worked me in without an appointment again and put air in all four tires. Today my dash said one of my tires was low. They squeezed me in again and discovered the other rear tire had a piece of steel in the side wall. They recommended I just buy one tire since the repaired tire still had lots of tread and was holding air. They put my spare on and ordered the tire that matches the ones I have so they can be rotated. They expect to get the new tire in by the end of the day. They have always been courteous and genuinely seem to want to satisfy me as a customer. After three visits, this will be the first time I had to pay anything.

Ken Conger

This store does not stand behind their products. When I contacted the store to inquire about a tire issue (large sidewall bubble), I was immediately met with "do you have road hazard coverage?" (I do not). Instead of looking at the tire first, their default position was that it was caused by the customer (hitting a pothole, curb, etc.) vs. a defect issue . This is on a very expensive set of Eagle NCT5 ROF tires. I was so turned off by the sales associate, that I ordered a replacement tire from Tire Rack as opposed to having the Stow-Kent Goodyear store replace it (Tire Rack has great pricing, by the way). I find this kind of store attitude very off-putting. They have probably lost any future business from me. I wonder how many other customers feel the same way. As a Goodyear employee, I find this very troubling. How much business are we losing due to the poor customer service at this store?

Marco Fiori

This place is like a joke. Last year in summer, I bought 4 all season tires, and I got my winter tires back. At the beginning of the winter, when I went back they told me one of the winter tires did not match the others. Only then I realized they gave me back one of the winter tires wrong. I had them change the oil, and I asked them to properly stabilize the cover underneath the car. After they were done, I specifically asked them if they did it, and the answer was "Yes". One day later, it was falling down. I went there back and had to complain. I heard a noise from my muffler, and I went to this store to have them check it. They said everything was fine. Then I went to a muffler shop and they showed me what was wrong. I wonder if they were blind. My conclusion is these people are a bunch of irresponsible, unhappy people who happen to be there at that store. Will I go there again? No way!

Eric Copenhaver

The customer service here is unparalleled. I got a flat tire and had it towed here because it was the closest service shop, and I am so glad it was!!! I only needed to replace a single tire, and these guys were able to order it and get it there later that day. But thats not all! I had to get to class long before the repair would be done. Hearing my plight, these fantastic people offered to drive me to class 20 minutes away and pick me up when I was done! For free! How incredible! I also conversed with the manager Don for quite a while and he is so nice and fun to talk to! This is one of the best customer service experiences I have had ever. You should go here with whatever needs you have!!!!! Unless you need to buy fresh fruit. But, heck, theyd probably take you to do that, too!

Frank Laughton

My neighbor came to me with a problem . After getting an oil change at a very reasonable price , She was informed that a taillight could not be fixed because the light bulb had melted into the taillight housing . The cost was $ 700 to repair . I found the taillight lens assembly from the Kent Mazda Dealer for $ 70.93 before tax . It takes me a half hour (30 min.) to replace it . That comes out roughly $1200 per hr. for labor ! That s just bad business ! What the hell is wrong with you guys !

David Semivan

Just got an oil change and alignment. Left the store and the car pulls to the right worse than it did before they started to work on it. This is a the second time this has happened and good news it will be the last as they will not work on my vehicle again. Prior to the store manager (Dave) coming to this location the store was excellent...never had a problem. Then Dave came to work here and the service is well lets just say they are fixing what they messed up the first time. 7-10-2017

Justin Vita-purnell

Terrible hate the place I had a slow leak at the valve stem they dismounted my (BRAND NEW) TIRE AND PUT IT BACK ON AND SAID THAT MY MECHANIC BROKE THE BEAD ON MY CAR MEANWHILE I WATCHED THE TECHNICIAN BREAK MY TIRE AND THEY REFUSEDTO REPLACE MY BRAND NEW TIRE THEY FAIL TO TAKE RESPONSIBILITY FOR WHAT THEY BREAK AND DONT REPLACE WHAT THEY BREAK ALL SELF CENTERED JERKS WHO TRY AND COVER THERE TRACKS I ADVISE EVERYONE TO STAY AWAY FROM THIS PLACE

Axel Alwan

Bought two tires almost a year ago, the thing popped while I was driving down Kent Road. I took it to this GoodYear and they insisted that I hit a pothole and that it wasnt covered under warranty, in fact, they wont even pro rate it for the tread which has only 20% wear. So they will not be covering a tire that I purchased brand new and still has 80% life left, and they will not pro rate, I would avoid this business like the plague.

Mike Henderson

Arrogant service staff and were obviously trying to set themselves up for work. They claimed the vehicle was a quart low and had an oil leak when I had just checked the oil level the night before and when we dropped the vehicle off the brakes were fine and when we got back in the brake light was on and the pedal went all the way to the floor. Stay away!

Eric Daniels

Their service has simply been mediocre in my opinion. I have nothing bad or good to say about this Goodyear location. Maybe a touch on the expensive side, but I would gladly pay for that if they had superior service. Ill be exploring other options looking for standout service.

Charlie H

Terrific service, honest and accurate. Been taking my Hondas here for years, including my 2003 with over 260,000 miles on it. We now take our Nissan here for routine maintenance and repairs. Unless something requires a dealership, we will continue taking our vehicles here.

Allison Haas

Everyone here was very friendly and helpful! I am so happy that Ive finally found an honest mechanic! They dont try to tell you that you need more done than you really do. Ill definitely be bringing my cars here from now on!