Firestone Complete Auto Care

Address:	4320 Milan Rd, Sandusky, OH 44870, USA
Phone:	+1 419-871-0995
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 11

Reviews 20

Chelsea Oldenburg

My boyfriend and I were taking a trip to Ohio to go to hallo weekends last fall, and we ran over a large object in the middle of the road. We took our car to Firestone and they informed us that we cracked our transmission pan. The guys at the front desk were very helpful! They diagnosed the car correctly and told us it would be ready the next day (thats when the part would be there). We are from Michigan and we told them that we desperately needed the car fixed and asked if there was any way we could have it fixed that day so we could get back home. One of the gentleman called numerous places looking for the part. They did everything they could to help us! Not only did they have it fixed that day, but our car was ready in a matter of a couple hours!! I was so impressed by their willingness to help us and the fact that they actually cared. I really wish they were located in Michigan. I would highly recommend them!!!

Monica Knap

Road trips are fun, until you have car trouble. Luckily, we made it to our destination and our destination had a Firestone. This Firestone went above and beyond to make sure we could get back on the road and get home safely. When we called, there were no appointments left but they got us in anyway because of our predicament. They worked on the car for three days because multiple issues popped up. One technician, Roger, even came in early to make sure he could finish the car on the day we were supposed to leave. We cannot thank you enough, Roger. Also, giving a shout out to Willy for the excellent customer service at check out.

Jeffrey Porter

They do good work and are reliable. However, I have 2 big complaints. One, they take FOREVER. It seems that every job takes a long time and they are always behind. Second is, their prices for repair services (other than tires and oil changes) are very high. I was quoted over $800 for rear shocks and front struts on my 2006 Ford Focus. I bought the same brand and model parts for a total of $100 on Amazon. Considering this car has some of the simplest suspension to work on (total of 12 bolts for all 4 corners), this markup seemed ridiculous to me.

brennan wozniak

Had an issue with my car so I went to another shop to get it looked at and receive an estimate. They estimated it would be about $700+ to fix it and they couldnt get it in for another week. I contacted Firestone and they were able to get my car in the next day and fixed the issue for less than $200. After it was fixed, they showed me exactly what was wrong and what it should look like. They were very open and honest about everything and provided quality work for a much cheaper cost.

Anonymous User

We took my girlfriends 94 Taurus to them after being pulled over by the Border Patrol. After 3 hours, they charged us something to the tune of $100 to change all the rear lights in the back of the car. The lights cost.. $20, the labor? $80!! I could have changed the bloody things myself for $20. Ive seen exhaust work done on bigger cars, for about the same amount. The only reason i didnt give them one star is because they FORGOT one bulb, and changed it, with no charge.

laura loveswine

We also broke down on the Turnpike on our way to a funeral service in Pittsburgh like one of the other reviewers. It was a Sunday so unfortunately NO rental car places were open except Cleveland Airport, an hour taxi ride away. Jason Evans did his best to make sure we were back on the road safely later that evening (stayed after hours) and Tyler went over and above fixing our car and staying late to do so as well. Thank you Tyler!

Joe Magar

Had some minor trouble with my car while traveling through Sandusky for a conferance. They took great care of me. They got me back on the road quick and made sure I was well informed so I could keep my car running well. Highly recommend coming to these guys with any car trouble or tire needs.

Heraldo Morrison

This is a great place to go for auto service. the staff is great. They have great customer service. I really enjoyed my visit and they did a great job with my car. If you stop there and Micheal Z is at the counter ask him about his grand kids.

Anonymous User

I can say Nuthing but good things about this service center! They are very profestional and there service manager is one kindest, most trust worthy people you will meet. All staff there is great. I will not take my cars else where!

Chuck Turack

I wanted to that the entire team at Firestone for a great job. I broke down on the Turnpike on the way to my grandfathers funeral. They got mar car fix and running so I could make it to Pittsburgh on time. I really appreciate it.

dabearsallday

Alex is the man with the plan I was a customer from a far away place and he helped me find my tire and was able to replace it before I left he was very helpful and I would go back to him every time

Alyssa Banker

Friendly staff, knowledgeable, always a wait for services. Held back the fifth star due to a recent mishap involving a tire. We come here for most of our services for our vehicles.

Hammad Rashid

Charged almost three times to mount and balance tires because they were winter tires with TPMS should have taken it to Walmart and saved a lot of money.

Forlando Guerra

Willy and his crew did a amazing job on my girlfriends jeep today thank u so much for everything and making the car safe and more reliable

Uncle Chuckles

Nice honest guys. They helped me when I was out and in a jam.

Romen Ortega

Service too a little longer than expected but limited options.

wylly yarber

My brakes are amazing now ..Thanks Rick

Jeff Sebastiano

Very busy, best to make appointment.

Doug Robison

OK service prices are high