Compass Self Storage

16005 Chagrin Blvd, Shaker Heights, OH 44120, USA

Address:	16005 Chagrin Blvd, Shaker Heights, OH 44120, USA
Phone:	+1 216-220-6035
Site:	compassselfstorage.com
Rating:	5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5PM 10AM–3PM

Location

Photos 30

Reviews 32

Gene Wadkins

I used Shaker Heights Compass self storage for 9 months originally to help with storing extra stuff while my condo sold. Amy and her team made it a great experience! I ended up renting 2 different size storage lockers and I used 2 different sizes of their Penske trucks during these past 9 months to help before, during, and after my move. The location is brand new and very well kept. The trucks are either newer or in very good shape. The staff is always friendly and helpful. Moving can be a stressful time. Compass made that portion easy to deal with... much asier than dealing with Realtors and such (-: Id like to especially thank the Manager Amy for doing so much to help me with everything I ended up needing for all my moving and storage needs. I highly recommend this Compass and would not hesitate to use them again and again.

Arielle Bowen

I signed up for this facility with Tiffany and loved her customer service. I decided to rent a smaller unit and was greeted by the most pleasant and helpful individual named Melissa who helped me find the space that was perfect for me. The only thing preventing me from giving this facility a 5 star review is Amy. My encounter with her was nothing like the reviews below. She was very rude and unprofessional and I never received an apology for her abstract behavior or disregard for my patronage as a customer. Everyone is entitled to a bad day, but if you want to pride yourself on being a manager, behave like one at ALL times even on your busiest days. I would recommend the facility to anyone because the actual facility is not the issue, but I believe customer service is key when obtaining a positive overview of this business as a whole.

Shanda Stewart

First visit to the facility on Jan 9, 2016. Loved the layout, the cleanliness (it smelled as fresh as one of those Auto scent fresheners), but the most delightful experience was meeting & conducting business with the Customer service employee on staff - T Sloan-Parks. Friendly, outgoing, well-informative - I felt as though I had known her for years, although we had just met! She took me on a tour of the facility, & I lucked up by securing a prime choice storage unit,- right near the entrance- thanks to her professional approach. I will certainly recommend this location to as many people as I can, esp. those looking for a clean & reasonably priced storage facility in the future! My co-worker has already inquired about needing to find a reputable storage facility - I know JUST where to send him!

MY NAME IS

My experience at Compass Self Storage was wonderful! This facility is exceptionally clean and is so inviting. The managers Amie and Merrell are so very professional and assisted me each and every time I needed them, often times exceeding my expectations. Compass is very easy to get to being so close to the main intersection of of Chagrin and Lee. It is well lit in all areas and this made me very comfortable when I had to come very late in the evening. Having rented from other storage facilities in the area I know 100% that this is the best one around. I cant say enough good things about Compass! Appreciate doing business with them!

nina gordev

Post great sales persona(s)and contract execution asistance, management (and employees) operate primarily and STRICTLY from an aggressive-non-human agenda - NO EXCEPTIONS! Over the last several decades I have relied on various storage facilities nationwide (both personally and professionally - short and long term) to professionally assist me with my additional space needs. I have never been witness to such agressive, inflexible and rudely confrontational professionals(?) during my 45 years in business.

Steve Weeks

Were in the process of selling our house and eventually moving, and we have both short and long-term storage needs. This Compass location is less than a mile from our house, and has affordable climate-controlled storage. The friendly staff was able to accommodate both our storage space and budget needs. We especially liked the drive-through indoor loading and unloading, the security, and the price. The staff members were all terrific!

SandraMarie Jackson

I had a wonderful experience renting a storage unit at the Chagrin Blvd location. Not only was my items secure, safe and in a clean environment but it was a convenient location. Tierra B and Amy provided exceptional customer service. I would definitely come back to this location.

Donald Day

Had a great experience at the new Chagrin Rd location. Amie & Brittany were very helpful in selecting a unit. Very friendly and easy to talk to. I would say I would shop there again, but I already have a unit and plan to keep it :) Thanks Brittany and Amie! You da bomb!

Ursula Weeks

WOW! What a lifesaver! This compass self storage business is definitely what this area needs. The staff is very helpful and knowledgeable , and the facility is super user friendly and easily accessible.

Andy Walden

Amie was a great person and explained every thing in detail and even gave us a few extra savings compared to Bobs Self Storage. This place is nice looking and well built and I would highly recommend Compass!

Louis Walsh

Merrell and his staff were very professional and super helpful! Very clean and impressive property and storage units.Climate controlled and all. Great prices also. Recommend to all!!

BALTIC WAVE

Excellent Service and Facilities! Currently renting 2 storage units there, Manager is very helpful and nice. Place is clean, well laid out and very well maintained!

tina graves

He is a genuine person hospitality was excellent and helped and went beyond helping thanks so much and have a blessed day because you blessed us MR.Lauren Thank You

Judith Malone

I found this storage facility to be incredibly clean, well run, and conveniently located. Every staff member I interacted with was friendly and helpful.

Rebecca Jones

Merrell Gibson was excellent proving me with good customer service. I will be referring my friend to compass self storage in shaker location

Dawn Mandle

This is a clean, well-managed, secure storage facility. All of the staff are friendly, and very helpful. Glad I found this place!

Charles Hughes

Compass is top of the line when it comes to customer service and just taking care of business. My name isBRO.DARYL God Bless

Mark L

What a clean, secure, and well-kept facility this is! I would like to thank Merrell and Amy for all of their help.

Apra Sood

The facility is well maintained, clean and secure. The staff is very efficient and friendly. Highly recommended.

Yvonne P

The greatest customer service from Amie and Melissa. Clean, secure, and easily accessible.