Public Storage

Related:	public storage taylor
Address:	1561 Brittain Rd, Akron, OH 44310, USA
Phone:	+1 330-594-5228
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 15

Reviews 16

jen jen

Be wise chose another location!!! My experience started great but by the end it was horrible. First I paid to change my locks at $15 . Not only did they give me someone elses key ( the unit next to me) but i was forced to go to home depot to rent a drill and drill out my own lock because she (Erica) couldnt get ahold of maintance. So there I was with the uhaul trick I had paid for and couldnt access my unit, so I paid $50 for the drill rental which i was not reimbursed. The so called management was RUDE. And I would be willing to bet the unit next to me had no idea management had given access to their unit to me and only God knows who else. This was the worst experience Ive ever had with storage and the "hidden fees" well just be sure to read the fine print. Go to American storage on Waterloo rd...great place and no crazy antics when its your check out time . Please heed my warning

Amy Vartenuk

Update: After several months here I am moving to Uhaul. Ive had several bad experiences including an unfair HUGE no-notice price increase on the second unit I rented because Im no longer a new customer, and some really disorganized obnoxious and rude customer service. The exit gate does not function making exiting a big pain when people are entering, staff is often out of the office, and my second unit was pretty grubby with a door that wont stay up. Ill be heading to Uhaul on Tallmadge Ave where Jonathan and Christina have been fantastic and the facility is clean and well-maintained. Original review after one week there: Ive had nothing but good experiences here! Delon and Nikki are both incredibly nice, professional, and I have had a great experience so far!! Clean, efficient, great prices...Nothing but good things to say!

John C

20 peoples sheds, including my own, were broken into. Over the phone I was told my lock was not on my shed. Only when I got there did he say that everyone was robbed. Another guy over there who had his broken into said the same thing happened last year, around the same time. Employee says they are not getting cameras for another two months, they dont monitor who comes in and out of the gate, and they are putting the exact same latch on (made of the same material and same design).

KEITH VICKERS

I have had a storage unit on the Brittain Rd. property for over a year and it has been a pleasure to interact with the service clerks there .In particular Erika .Her polite ,understanding and sunny disposition is a breath of fresh air which turns a some what tedious chore into a pleasurable experience.Her knowledge and understanding of the operation is an asset to the company she represent an she should be commended for her efforts.

Teron Taylor

Emily and Ricky were excellent and very polite and kind. They were very helpful. I recommend if you want storage and help, ask for them. Plus they have nice shoes. Prices are great and they have great service... Update. Its October 31 / November 1, 2016 and Ricky and Emily still provide awesome service. I really appreciate them to the fullest. I havent had an issue with them and probably never will. Thank you Ricky and Emily.

jackie fox

we came to public storage because they were a a storage facilely open on sun. we reserved our unit online and received a phone call from our storage manager sam as soon as they opened. he was very polite on the phone and in person. he got us set up with our unit very quick and efficiently. when it came time to show us the unit he was talkitive and made us laugh. prices for the unit are a good price and sam is a great employee.

john coburn

The storage units get broken into once a year. My storage unit was broken into and they said on the phone "there is no lock your storage unit". When I arrived, 15 people had their units broken into. Another man there told me the same thing happened the year before. I pulled my stuff out on the first of the month, but did not cancel my auto pay in time. District manager literally never returns / answers calls. STAY AWAY

Shirley Baker

Horrible! Flooded twice. I did not get a call the second time. I ended up with moldy items.Items that I use in business some which can never be replaced. I called corporate, left messages, and was never called back. They obviously did not care. going elsewhere and, i am posting the pictures on YouTube and their Facebook page. Oh, and of course OSHA. Maybe I will get corporates attention then.

Alex LeFevre

Sam went above and beyond for me. I got there about 2 minutes before the office closed (was too busy that day to even check the hours...). Sam stayed with me for a half hour helping me get everything in order. Hes nice, helpful, and very courteous. To management... hes a keeper! (P.S. I tried to make this review a few weeks ago, but I guess I didnt hit publish or something...)

Peggy Thompson

I was very impressed on how polite and courteous Emily and Ricky were at this facility!! Emily explained everything in detail about renting my storage unit, and I left there very satisfied and was very pleased that I chose public storage for my needs!! A big thumbs up to Emily and Ricky!! I would definitely recommend Public Storage to any of my family or friends!!!

Anthony Cassano

I live in the Washington DC area and i was recently home for a visit. I was quoting some other storage companies in the Akron/Cleveland area. I came across this public storage and the customet service was EXCELLENT! Both Emily and Ricky were phenominal and courteous and answered all of my questions efficiently and professionally. Thanks guys!

Clare Bartram

I needed to rent a storage unit for my mothers furniture when she went into the nursing home. I never rented a storage unit before, so I had no idea what size I needed. When I went in for an appointment, I told Emily and Rick what I had to store and they hooked me up with a unit that was just the right size! They were really helpful! A+++

Sam Foesman

Loved renting this space. My wife and i used this facility for several years. We recently left to put our things in our new home. There was a young guy names sam that helped us do our lease and always helped remind us of payments too. Overall, really nice people. Rent did go up, but thats expected for what we were paying.

Ca Ri

Booked on line 10 x 10, climate controlled. When I got there they said no its outside. I had email to prove it but lady said I have none inside, then she said her inside had actually flooded. Took outside unit for a month then found a nice inside had at istorage in canton which is closer to where I am staying.

Cristo Negro

Emily and Ricky make me free like a family members of Public Storage. With the prices going up I was thinking about moving but with the great service I received from Emily and Ricky I decided to stay. Keep up the great work, Thank you for being so helpful and nice.

C Andrews

Very nice facility and competitive pricing. Nikki was very polite and professional when I had inquired about a storage unit within the facility. All of my questions were answered and I am overall very satisfied with my experience, I highly recommend them.