U-Haul Moving & Storage at Phillips & Emerson

3435 Philips Hwy, Jacksonville, FL 32207, USA

Address:	3435 Philips Hwy, Jacksonville, FL 32207, USA
Phone:	+1 904-398-3016
Site:	uhaul.com
Rating:	4.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 14

Desiree Arroyo

General manager was absolutely miserable to deal with. I scheduled my appointment a week in advance for 11:30am. Went to the location to find a sign on the door "back at 12:45." I called the number listed on the website and reached general customer service. Spoke with a Penny and was told I could reschedule and be taken care of. I already scheduled everything for that location so I decided to wait. Called back at 12:30 to make sure someone was there. Spoke with a gentleman who said they were on lunch. Went back and received no apology for being made to wait over an hour to pick up the truck. Nobody bothered to contact me to say they wouldnt be there. The general manager, Barbara Ridgeway, insinuated that I was lying as she "had been there all day." She then checked her time sheet and saw she clocked out at 11:16 for lunch. No apology there either. She asked if I had called her cell number thats "plastered all over the door" (its written very small in one spot). No, I didnt call your cell phone. Its not my job to track down a manager when I made an appointment a week prior to pick up. She was all around extremely rude. I had lost a couple of my movers because they were on a scheduled timeframe. Ended up moving everything with only two other people. All Barbara said regarding a discount was "well, well see what the mileage and everything looks like when you get back." Well. Because I got the uhaul late, I wasnt able to return the truck before closing to discuss a discounted price. I am extremely dissatisfied with the disrespect and unprofessional attitude I was shown. I will absolutely not be going back to this location.

Vadim Shmidov

In a world where moving is a tedious and exhausting process, especially in the sweltering Florida heat, this particular U-Haul facility makes moving a welcoming experience with their friendly staff and convenient location. I had the pleasure of being assisted by Jason, whos friendliness and overall positive attitude had completely made me reconsider the previous negative sentiments I had towards the moving process. Jason is a godsend in an industry populated by unmotivated degenerates, and the next time I move, I will definitely choose the help of this particular U-Haul facility.

Jennifer Raabe

We were in desperate need of a vehicle to help us move since another uhaul vendor lied about having an available vehicle. Im glad we were redirected here. They were incredibly friendly and helped us out without us even asking. I would highly recommend!

JR. muellerjr

The owners live there and run the place tell Barbera Wayne Miller sent you.they are great people.!!!

Sang fimwish100

They are so good to customer service and also they are patient to customer. I like them so much.. :)

Zach Peyton

Manager on staff was really friendly and helped us drop off our U Haul quickly and without issues.

Cody Miller

Close to the highway, nice staff, good service.

April Brewer

They are criminals I will never use them again

Keila Bolen

Very friendly staff, and secure storage.