U-Haul Moving & Storage of University
| Address: | 237 Fountain St, Akron, OH 44304, USA |
| Phone: | +1 330-535-3250 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 19
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Johnny Macabre
These guys dont even want to try. I made an appointment for a hitch and had to pre pay for the service two weeks in advance. The "tech" makes sure to tell me 10 times, that its at his discretion if he installs the hitch. Ive worked with enough people to know when a guy is telling me he cant do something when really he just doesnt want to do it. So I should have expected, when I brought my 01 pickup in for the installation, the guy looked under it and sure enough said he was afraid he would snap a bolt so he couldnt do it. Snapping a bolt can happen any time. They should have boxes of bolts. if Snapping a bolt is keeping you from installing hitches then maybe you shouldnt be doing hitches. Bottom line is they didnt want to get their hands dirty. Dont waste your time with U haul if you want a hitch installed. Apparently at U-haul you have to do everything yourself. Pathetic.
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Terrell Kemp
Horrible attitude from GM and clerk working when I picked up my truck. Had to pay $98 to rent a truck bigger than what I needed when I only expected to pay about $40-$50 all because I needed the truck 1 hour longer than requested and it couldnt be done. I understand being sold out of trucks but, The attitude of these employees is ridiculous and the fact that the GM was unable to do anything and didnt seem to care is unacceptable. Service is terrible and something should be done about it. On top of that, the passenger side mirror on the truck would not stay in place while driving so it was horribly unsafe and you needed someone to ride with you to hold the mirror. I always use U-Haul and usually this location but my advice here is GO SOMEWHERE ELSE!
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Nikki G
Greatest experience ever in my life! Steve the manager was such a big help. When i went to two other locations. That said they couldnt find my reservation in their system. He found my reservation and walked me through the process to inform other works for my next visit. I will alway go here for my truck rentals.
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Brandon Howard
I went to this U-haul, I rented a truck the reservation was till 12pm, I returned the truck at 1:45pm and they charged me for a extra day, and I didnt even move everything. Then I purchased a Flat Panel TV Box on Fri, took it back Sat as of Today I still dont have my money back, and wait until next week. SMFH!!!
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Dan Hume
There was only one employee working - which I didnt mind waiting the 45 min it took to check out. The problem was that the equipment that I rented was unsafe and I received no call from company staff when I warned them about it on multiple occasions.
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Geoff Weaver
The rating is lifted from 1- to 3-star because of Steve the manager. Everything else about Uhaul is incompetent. Steve made a bad situation okay, and for that I am grateful.
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Derek Easthom
They have a good selection of moving equipment, but none of the U-Haul rental companies in the area ever seem to have a 4x8 enclosed cargo trailer.
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April Clark
Wont go back.they have a lost and file that they dont use.threw all my keys away and then gave me the run around
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Shaun Loomis
They have a good selection of boxes and moving supplies, as well as trucks that are inexpensive to rent.
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Josh Foster
Rented from here several times and never ran into any issues, helpful staff with prompt service.
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Fizzzace Rotten
Associates were very knowledgeable and it is easy access to and from the freeway.
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William Hooker
Everyone knows U-Haul. I bad truck and they helped me out quickly. Good job guys.
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William Sands
Fast friendly excellent service. Will do business again, thank you.
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Josh VanderLeest
Simple and quick to get a trailer.
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Andy Roth
Convenient and great service
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Bernard Wilson
Very economical
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RSPN
Great Service
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Ronald Moore
Very clean
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David Boggs
Great job