Public Storage

Address:	9300 Pelham Rd, Taylor, MI 48180, USA
Phone:	+1 313-451-7753
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 23

Reviews 10

Legal Girl

I would have given this location a great review; however, on move day I was show how unprofessional Mary Kay is. When I moved out of the storage unit I used a cart that the storage facility allows you to use when moving. It is a huge convenience and allows you to move several boxes in or out at one time. Well, when I was moving the movers told us that the truck I had was too small and we would need to make two trips. When we finished the first trip I left the cart inside of the storage unit when I locked it because I knew we would be right back. Further, an individual inside of the facility asked if we wanted to use the cart because she was not using it. While moving into my apartment I received a call from Mary. She stated that we should have left the cart out for others to use. I did not argue because she was absolutely right. That was inconsiderate of me. I apologized and said we would be back shortly. Mary stated that someone else wanted to use the cart which actually turned out to be a flat out lie because when I said we would be back soon but if she needed it out for someone else she could get it, she stated, "Oh no, youre fine." ?? How were we fine if someone else needed to use it? When we returned for our second trip, Mary had deactivated my access code. They were not answering the phone and had I not been able to get in, her unprofessional act would have caused me to pay the movers more to come back the next day and I would have had to pay UHaul more to keep the truck until the next morning. I think that Corporate needs to explain to Mary what bailor and bailee law entails. Larceny, Conversion, and other rules of law that could have caused Public Storage to be sued because access to my property was cut off due to ignorant, childish behavior. I would not recommend this facility because if you misuse the "Cart," mary may try to cut off access to "YOUR" property which is not only illegal, but childish and highly unprofessional.

Bridget Johnson

I notified Public Storage that I would be moving out Feb 2nd. When I arrived with my movers that day, the driveways leading back to my storage unit were impassible due to the huge mounds of snow that had been plowed to the end of each driveway. I complained to the office - they said there was nothing they could do but that I would not be charged for February. On Feb 3rd they called to tell me that the driveways had been widened and I should be able to get back there. The earliest the movers could get back to finish my move was Feb 9th. I notified their office that we had vacated the unit on Feb 9th and was told at that time that I would have to pay the entire month. The delay was due to inadequate maintenance of the property. Not only did I have to pay an additional $700 to the movers to do a 2nd run, but now I have to pay Public Storage for doing a horrible job of maintaining their property. For anyone considering using this facility - please note that they are most likely in violation of fire code for the city of Taylor.

teriwolf01

Though the staff was helpful at the inception of my time here, I recently received a new monthly bill with an increase of $18.00. After being told at the location that they could not help me, and being provided with an 800 # that was not valid, I utilized the customer service number listed on the page. The young man that I spoke with at customer service told me that the increase was a normal business practice within a customers first year there. ??? Huh?? Its normal to jack up your rate in the first year with no notice? The young man told me that a notice was sent out on such & such date, but I truly never received anything. Basically my belongings will be moved to another location as soon as possible. This is not the way you do business.

Derinda Mackenroth

I rented a 10 X 15 unit for $1.00 for the first month. Thats all I needed. Trina and Marikaye were both very helpful and friendly, Trina showed me around and explained everything very well. I signed up online to make the registration easier. I was shown around, signed papers and was out of there in under a half hour. The place is very neat and clean, well lit. Very close to my home which is what I was looking for. Will rent there again if we need to. They had boxes and packing materials if needed, but I already had every thing in boxes at home and ready to go. Seems like a great place for all of your storage needs.I am completely satisfied.

Sharon Rush

My mom needed a unit back in the winter. When we were scheduling her shipping to complete her move, Marikay went out of her way to suggest options and alternatives. She was patient and understanding. Mom was out ot state, and we were on location. She helped us to accommodate Moms concerns and specifics. Trina was great too. If needed in the future, we will definitely deal with you again. Budget , units, and operation of establishment was all impressive. Many thanks !

Thor Uranis

MariKaye was outstanding helping us choose a unit. Id reserved a unit online to get a better rate but it was in the far back corner of the property. She recommended a better unit that was only $5 a month more. I usually walk with a cane and have a noticeable limp. She drove us around on a golf cart and offered me a chair in the office for all the paperwork signing. She explained absolutely everything. I wish all service companies had employees like MariKaye.

Charif El Halabi

I really have a great experience , when i got a call from saya shipping co. informing me that you have a three big pallets containers tables and chairs . i really was upset how to find a clean place in a short time. but when i visited the storage area. i was so happy , then i called shipping agency and we loaded with also a big experience with the large roads inside which made the 40 feet container turn around the building. OMG that was amazing.

William Herrick

We are planning a move to Florida and need short term (under a month) storage. We wanted to checkout storage options and Marikaye and Trina at Public Storage were extremely helpful. They led us on a tour of the storage units to see for ourselves the best size. Also they showed us indoor and outdoor units and advised on the correct lock. Very pleasant and informative. A pleasure dealing with them.

jess greenwood

I needed a storage unit and came into public storage on Pelham and Wick. The associate Trina was very pleasant and informed me on the prices and sizes of each unit. I loved how she even took you to the unit before leaving so I could see the location. It was fast, and friendly which put my mind at ease with moving all my stuff. Great rates, Friendly service and fast processing, I will be recommending.

Whitney Bliss

Reserved a unit online and received a call within 10 minutes asking if we had any questions. We went over to view the unit before renting (climate controlled). It was very clean and well kept so we decided to book. Marikaye assisted us and everything was done efficiently and in a timely manner. She answered all our questions and was very friendly. I highly recommend this location