Public Storage

3677 E Kemper Rd, Sharonville, OH 45241, USA

Address:	3677 E Kemper Rd, Sharonville, OH 45241, USA
Phone:	+1 513-399-5156
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 17

Philip Jeremy

I wish it was possible to give a zero as a review, but this and my complaint with the Better Business Bureau will have to do. I will NEVER do business with this establishment EVER again. To say the customer service is RUDE would be an understatement. They dont return phone call after phone call after phone call, message after message after message. James is one of the rudest people we have ever dealt with. Then some district manager, "Richard" dont waste your time, he wont call you back. Dont waste your time calling his boss, because they wont call you back. But, they will take your money when you go there and thats the last time you will ever speak to them. The lack of customer service is appalling. Even if they gave away free units, I still wouldnt go there. Never Never again, stay far, far, far away from this location. Anybody who is writing a good review about James (or the lady who answers the phone that refuses to provide her name) is just a personal family member or friend trying to make James or Ms. "Unknown" look good when truly they are both ignorant imbeciles who are simply improper & unethical employees who have absolutely NO CUSTOMER SERVICE SKILLS WHATSOEVER!

Michael Green

Found myself with a last-minute, unannounced, need for storage space. I found the working employee, James, to be very efficient and very knowledgeable of the property and the operation. Walked me through the entire process, gave me a very in-depth tour of the property and the storage unit I selected. Explained in great detail the storage unit, the access gate and rules/regulations of the property. Registration process was simple and painless. Instead of going with a short-term arrangement, I will probably utilize the storage unit for a longer term. The property is very clean and well maintained. The storage unit was very clean, and the overhead door is in good working condition. Thank you.

Blake Hirschi

Garbage... bought a 10x10 it was 8x 9.5. I was in a bind since I had sold my house and was leaving for across the country . I switched to a larger unit which was still way off of its claimed size. The store manager Told me to call his boss and that he would help me out since I guess this happens from time to toime. Rik Vayo never returned my call over a 2.5 month period. Neither did his boss or anyone for that matter. Screw Public storage. I came back early and removed my stuff and it will be in storage where I am at now but not with Public storage! Worst customer service ever!!! I get its an approximation and a few inches is totally acceptable. But not two feet! Say its an 8x10 then!!!

Shannon F

This was my first time getting a storage unit. I chose this location because of the good reviews, and I was not disappointed! This place was great! Very clean and fair pricing. Above all else, the level of customer service I received from James (and Rick) was just astounding! If I find myself in need of storage again, I would go 45 minutes out of my way to patronize this location. Dont waste your time elsewhere, go somewhere that your business is appreciated. Thanks James!!!

HC Necessary

Public Storage goes above and beyone the call of duty! I found myself in a predicament when I tried to fit 2 mattresses in the back of my SUV and could not close the hatch. I went into the office and was ready to pay for rope, when James. the manager, offered not only to give me rope but to tie down the back of my hatch as well! This is fantastic customer service and I would highly recommned this facility.

Danae Morgan

I have rented with this location for on and off over a year and multiple moves. James has always been helpful and always goes above and beyond to get what you need. Me and my boyfriend were in a serious time crunch and James made it happen! We thought we were going to be screwed between when we need to close on our house and get a truck and move all of our stuff and he absolutely saved us! Thanks JAMES!!

Junk King Cincinnati Dayton

Wow, Pam was a super help. I loved her enthusiasm and her knowledge of the storage locations in the area. She ended up sending me to a location that was closer to me with a more appropriately sized space available. If you are looking for a spot in Sharonville, stop in and see Pam and youll either have your spot or youll know exactly where to go. Pete McCreary

Jeremy WorldWide

I got a unit at public storage a couple months ago and still have it. I even bought a few items to help with the storage of my belongings. James was very knowledgeable and concerned with the well being of his customers items. I was going to just put my mattress in there with no cover but James explained the importance of having a mattress cover.

Brandon Bilton

We recently moved into the area in need of more space than what our Condo offers. The expert James provided us with top notch service listening to our needs pointing us in the right direction. After our visit James follow up gave us the most confidence in Public Storage. We are proud customers of Public Storage.

kaneka brown

Stopped in because I had some questions about getting a unit and I believe the man I spoke withs name is James he was beyond helpful explained my situation to him and he helped me figure out exactly what size I needed with the best price .. I definitely will be back to see him soon to get me all set !!:) A++++!

Katie Konrad

I was in need of a storage unit "like yesterday," when I went to Public Storage! James was awesome! There were problems with the computer system, but instead of it ruining his day, he smiled and talked right on through it! I look forward to future business with James and Public Storage! THANK YOU SOOO MUCH!

Keith D

Clean and neat facility overall. James was very courteous and helpful in trying to find right space. In the end the space was too narrow, which we learned because he went back and got a tape measure to help ensure. He also called a nearby location to see what they had for me. Very good customer service!

Kevin Arens

Reserved a unit and returned a week later to confirm and sign paperwork. James the Manager was totally on top of things. He made the whole rental process easy and was thorough in explaining all the terms and conditions of the rental agreement. I would definitely recommend this property!

Tony Baczyk

We went to the facility in Sharonville looking for a unit for my parents. A gentleman by the name of James helped us out. He was extremely polite and knowledgeable about the unit and policies. I will definitely recommend this place to my family and friends.

Chris Baczyk

I had a storage unit here and was very impressed with the man that helped us, I think his name was James. Nice young man, very friendly and helpful. Rare to receive good customer service these days..very refreshing. Will rent here again when the need arises.

Florence Stassi

I want to thank James for helping me to get right into a unit with no fuss at all. He literally helped me get a unit in 1 day, that was dry, clean and very accessible. And whenever I have come in he is helpful and friendly. Thank you for everything.

Daryl Kleinhenn

Nice and clean place to store our things when moving back to the Cincinnati area until we were able to get settled. James is a great polite care taker of the property friendly and helpful. Would use their services again if the need should arise.