Public Storage

3220 Westbourne Dr, Cincinnati, OH 45248, USA

Address:	3220 Westbourne Dr, Cincinnati, OH 45248, USA
Phone:	+1 513-399-5196
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 21

Reviews 11

I reserved a unit online. When I went to pay for the unit I was told there were additional charges that were not listed anywhere on the website. I was told that I had to buy insurance from them for an additional $15 for the first month. Like anyone spending money should do I asked the employee why. She told me that it was required, which is not really an answer. I said that it was false advertising since the price was not the agreed upon price on the website and because administrative fees were mentioned but nothing about insurance. I decided $15 was an annoying hiccup but nothing that would stop me from purchasing so she took us outside to look at a unit. Once at the unit she asked if we had a lock. I did however I was told that my lock wouldnt be sufficient it had to be a particular type of lock. This is when I asked why wasnt that mentioned in the things I needed to bring with me section on the website. The employee told me that the corporate office books those and they dont tell you. I told her I confirmed my appointment with the GM of this location on the phone and he didnt tell me to bring anything else either. Her response was that they dont care about customers, they want you to have to buy the lock from us. While this may be true, I dont think its a valid answer to my question. We go back inside and I ask to see something in writing that says Im required to have their insurance, Im already paying for homeowners insurance which covers a storage unit and I was with another person who purchased a unit from them and they did not pay the insurance fee. This is when the employees attitude changed I asked for corporates number to file a complaint and was told that they did not care what I have to say that they would just hang up on me and "transfer my call back to the phone here" I said I wanted the number anyway and she said she did not know it, the only number she had was her managers. That is when I decided that poor customer service wasnt worth a cheaper price. Id rather pay extra then be treated how I was and I told the employee such. I told her I understand that my questions may have frustrated her because she did not have the answers to them other than “because you have to” but that does not mean she needed to take her poor training out on me. There are plenty of places in Western Hills to store your items and with better service.

Dennis Manifold

My friend GOT ROBBED BY SOMEONE THAT WORKS THERE. They went through everything stole half her stuff. ITS WAS THE STORAGE COMPANIES LOCK ON HER STORAGE UNIT. You need a code to get on the property. That person needed a truck to steal her stuff DO NOT STORE YOUR STUFF THERE Do the Math My friend was a month behind They said" They" cut her lock off ( her lock) so at that time. Her unit was still secured (lock was still locked)and they put their lock on it When she paid up (became current on rent) they all went to her locker (friend to put new lock) and so the Owner Could take his lock off. That lock was also locked hasnt been tampered with. So only employees accessed the locker. ONLY THE EMPLOYEES. Was in that locker

A Pen And A Pad Is All I Need

From move in to move out Public Storage has handled my storage needs and my account with them exceptionally! Tsvi T Angie is wonderful. He is the manager and carries himself professionally at all times. Has been extremely helpful, very knowledgeable abt the company and is always willing to lend a helping hand if needed. When the freight elevator broke he made sure that all of my things that fell underneath were carefully removed from it and he stored them in the office locker until I was able to retrieve them and nothing was broken or missing. I appreciate his customer service skills, work ethic and that great personality! Thanks Tsvi for all that you did for me

Nathan Fish

Went to pull my things out only to find the insulation on the roof falling down onto my items. I continued to unload the unit and discovered mold all over. I had to throw away a lot of what I stored and am still finding ruined items. Do not believe the signs-these units are not "climate-controlled". They cant even keep the rain out, much less heat/cold. Not worth the money paid or the "insurance" they MAKE you purchase. What a joke. I will never use another Public Storage.

Mr. Michael

Tsvi has been a great representative for all my storage needs every since I have been using the storage facility on Westbourne drive. He has been a very respectful ,professional property manager. Tsvi treats everyone who uses the facility in the same professional manner from what I have seen when I have rented there. This public storage facility on Westbourne drive ,has worked out well for me when I needed to rent a storage area. This facility well maintained.

Virginia Wiltse

Good experience from start to finish. We reserved on line in the morning while out of town. We arrived at the unit at 5ppm and 2 people worked with us for 40 minutes to pick out the packing materilas that we needed and show us the storage unit and walk us through the paper work. At the end they both helped us load the packing materials in our car. Every one was quick and professional and efficient and kind. It could not have been a better experience.

Darlene Seig

Most all of the insulation fell from the ceiling of my Unit (that I have been paying on for almost 3 years), The Ins they made me take when moving in wouldnt cover this and the District Manager would not respond until I posted a negative review on Public Storage FB Page. All he would due is give me 1 month Free ( Aug. usually the hottest month) to get the mess cleaned up and move out. POOR POOR POOR Customer Service at this location.

Krista Neher

Storage unit here was fine, although when it got hot the building kind of smelled like animal droppings.... We wanted to expand into a bigger unit and were told that we couldnt get the "online rate" since we already had a unit. Basically since we are already customers they wanted to charge us more - this was annoying so we looked around and found tons of much cheaper units nearby.

pqhprof

Storing here has been a convenient and worry-free experience in every way. Tsvi, the manager, is responsive and pleasant, and remembers me right away, even when months go by between visits. When we needed to transfer our belongings from another Public location, he seamlessly took care of all the paperwork. Excellent.

Gerry Born

Tavi was very thorough throughout the reservation process. He showed us the unit, locking procedures and how and when to gain access to the unit. I do wish the inside units had better lighting. I was also somewhat surprised at the amount of paperwork that needed to be reviewed and signed but that wasnt Tavis fault.

Edward Wolff

My experience has been great. Tsvi has been helpful, professional, and courteous. I have rented 3 units and each time has been great. His checks of the locks saved me the first day as I had the lock not fastened all the way and Tsvi called me immediately to let me know. Thanks, Ed Wolff