Wellington Auto Service

144 W Herrick Ave, Wellington, OH 44090, USA

Address:	144 W Herrick Ave, Wellington, OH 44090, USA
Phone:	+1 440-647-6727
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 12

Reviews 14

Tyson Stiles

Absolute worst service Ive ever received. Took my Jeep in early on a Monday morning (engine was misfiring, probably needed the plugs changed), spoke with them, they said theyd get to it. I called around 4:30pm to see if they had a chance to look at it, was informed they hadnt and would "maybe" get to it on Tuesday. After hearing nothing on Tuesday, I called at 2:30. The man who answered (who was also the one I spoke with both times on Monday), whos name was Frankie, acted like he had no idea who I was, what vehicle I was talking about, nothing. He then took my number, said he would find out what was going on and call me right back. Fast forward to 3:45 and still not having heard back, I called again. This time (same guy) I was told that his "mechanic just got back from lunch 10 minutes ago" and said he would call me back. Then someone else called me (finally!), said they had a lift break down that day but would definitely have it done by Wednesday at 10am. Keep in mind, at this point they hadnt even looked at the vehicle, so to give that kind of hard turnaround time seemed a little ambitious, to say the least. So, Wednesday morning...10:15am...still havent heard from them. I called, was on the phone with Frankie again, who informed me that "long story short, your Jeep is on the lift right now and the oil is being drained. Should be done shortly". I never once asked for an oil change. Not once. When I asked why they were changing the oil he stated, "thats what they wrote on the paper to have done, I dont know why". I asked him if his name was Frankie, he stated it was...Frankie was who I spoke with on Monday morning. Do yourself a favor and DO NOT give this place your business. Throughout this entire ordeal, not once did I receive an apology, my vehicle sat in a parking lot for two and a half straight days, and up until the last conversation I was nothing but kind and professional with them. Even after it was all said and done (I demanded they replace the oil, get the vehicle off the lift and that I would pick it up), they acted as if they couldve cared less.

Chip Wendt

This used to be a great shop and it appears that there are multiple 1-star reviews here recently. Had $1000+ worth of work and a $100 coupon. Forgot to mention that coupon on Saturday when I paid over the phone. They are closed early on Saturday and all of Sunday so I called first thing Monday morning to try and get a refund or account credit but the employee wasnt sure and would call me in a half hour. No call, so I show up later that day. A different employee denied the coupon but told me to catch the manager on Friday. Friday rolls around and the manager was, and I quote, "too busy" to see me and the coupon usage was denied. After 4 years of patonage, 4 currently serviced vehicles, and thousands spent I feel that they should have honored the dang coupon. If the owner is such a cheapskate on this issue, just think of the shortcuts he permits with regards to service. Their mechanical service is no better than any other mechanic in this town, and their customer service has gone way down recently. We are taking our vehicles elsewhere and you should too.

Bobbi Marchand

Horrible customer service!!! My husband took my car in on Wednesday morning at 8:30am to have the timing belt changed and the suspension checked. Only received one call about changing the oil that day. Called on Thursday at noon to see if it was done, my husband was told that our car was next in line. We knew they were busy so we gave them more time and called back today(Friday). The car still hadnt been touched! Went to pick up the car, because they obviously did not want our business. The person in charge acted like he could care less that they had us waiting so long and didnt fix the car. I would think twice before giving this place your business!

Martha Thomas

Was at an event in the area. Lost brakes in my truck right after arriving and unhitching the horse trailer. Called late Friday afternoon and got the truck in and fixed by noon on Saturday! Super service. Awesome work and VERY fair price!! HIGHLY HIGHLY recommend! Would be my regular service station if I lived in the area and not out of state!

Kathy Gordon

This place is the best for auto repairs - simple oil changes, new tires, alignments, brakes, etc., etc. - everything your car might need! Fair, honest and reasonably priced, Eric and Jodie go above and beyond with their customer service. Now offering e-check services really makes this a one-stop-shop. Highly recommended. AAAAAAA+++++

Katie Braden

Absolutely the best service we have received ever! We have lived all over the country and dealt with service stations in several states, Wellington Auto is the best by far! From customer service, to prices, to the work that they do. As long as we live in wellington we wont take are cars anywhere else!!!!

Becky Stanley

I have dealt with Eric and the guys at Wellington Auto for several years. I am very thankful they know there stuff there. Everytime I brought in a vehicle they fixed it very well. Thanks for the many years of service

Anonymous User

Their service is great, and they have very competitive prices! The gentlemen there are very friendly and straightforward about explaining what needs to/could be done with your vehicle. Highly recommended!

Nick Hinkle

I needed a bearing replaced and they did it in just under 30 minutes. Exceptional service and very competitive prices. They use NAPA parts so you know youre getting quality. Very impressed.

John Berglund

Ive found they do good work for fair prices. They can be trusted, and the lead mechanic seems capable of just about anything.

Debra Beall

Dont go there they dont respond when they are to call you. Have to wait along time at the counter for someone to help you.

Charles Roberts

Extremely experience even for minor repairs

Tomas Fourdyce

These guys are fast and efficient.

Ken Vargo

Good local service