AAA Westerville
| Address: | 660 N State St, Westerville, OH 43082, USA |
| Phone: | +1 614-899-1222 |
| Site: | locations.ohio.aaa.com |
| Rating: | 4.4 |
| Working: | 9AM–7PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed |
Location
Photos 4
Reviews 22
JI
Jim Downing
NOT IMPRESSED. I recently booked a Florida trip through the Westerville office. The agent was very knowledgeable and helpful. We booked a stay at a Disney resort and days at both Disney and Universal Studios. All tickets, rooms, travel, etc were paid for in advance. Everything went great until we got to Universal Studios and realized that we had no idea how to get into the park. My wife began checking her emails from AAA and I just called the office thinking that it would be the quickest if I just asked our agent. Nope. I was told that she was with a client and COULD NOT be interrupted. Eventually a manager came on and told me the same thing. He then stumbled and bumbled his way through our itinerary and had to put me on hold before he told me what we had to do.... just go to a will call kiosk and put in the credit card I used to purchase this tickets. Simple. And my wife did feel silly for missing this in the papers. The problem was the 30 MIN it took me to get an answer! I spent a LOT of money on that trip and sure didnt need the stress AAA put me through. I certainly would have wanted to be interrupted if I was sitting there and a client called in distress! Why? It shows you care! I hope the customer you didnt want to interrupt was important, because you LOST THIS ONE!!!
JO
John Borchers
I have been a member of AAA since 1970. We lived in Dayton, Mansfield and Cincinnati. All of these AAA clubs were great and provided knowledgeable and professional service. The materials that were made available were also top quality. We now live in Westerville. The trip tic they can provide on short notice is generated by the computer. This requires little or no knowledge on behalf of the agent providing assistance. When you explain why the new trip tic is not of the same quality of the old trip tic they dont seem to understand. One example of the difference is in locating rest areas. The ink on the computer generated trip tic makes it too hard to locate them. It is very easy on the original style trip tic. While I understand I can still get the old type trip tic if I wait 10 days I believe it is important for the Westerville Club to have knowledge of the issue. But the response we received when suggesting to the agent that they pass along our concern was "We cant make a suggestion to them". I would hope that if others have concerns they try and make an effort to get the information to the proper authority. At least they will have a chance to listen!
DO
Dorothy Hall
Andi Allen was extremely helpful in assisting us to plan our five week trip out west. We were a little slow in getting some needed information to her and she was very patient. She supplied us with three trip-tics (due to the length of the trip) and all the maps and tour books needed to help us as we travelled. She was professional and answered our questions to our satisfaction. We have already returned to briefly discuss our hoped for next trip.
KA
Kathy Burns Bill Hill
Went in office at 9:15 AM as a walk-in on a weekday to pay annual dues and request Euros. Receptionist called someone from the back who came out and took care of everything in a manner that demonstrated she was knowledgable with how to do things. So from a personnel/service point of view, I was satisfied. I suspect it could have been different if I had come later and there had been more customers.
MA
Mary Ross
The staff have always been very friendly and helpful. I needed a TripTik and called to request to pick one up. They said they no longer take phone requests for TripTiks and I would have to come to the office. I went in and did not have to wait more than five minutes, and Allison (?) helped me. By the way, I dont like the TripTiks; they are not new and improved.
CH
cheryl kollman
Tippy, one of the agents, was extremely helpful in giving me travel brochures for my upcoming trip to the west coast. She shared some of her own experiences with travel and was very personable. I definitely would refer people to her for travel counseling. We always appreciate the maps and travel guides from AAA, not to mention the emergency road service.
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C Shindle
Helen provided the information I needed for our trip. She was well informed, kind and helpful. The receptionist was also very professional and efficient. I have always received excellent service at this AAA location. I highly recommend it.
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Tom Murphy
Needed a trip tik for an upcoming mini-vacation. The trip tik was ready two days before it was promised, the staff were friendly and helpful, and they asked if we needed additional items such as maps and tour books. Love AAA Westerville!!
TE
Terry Smith
Loved it...Quick in & out. Someone asked me immediately after I entered as to what I was looking for & could they help me. They directed me to the correct area and I was in & out in less than 10 minutes. Thanks.
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Fritz Almario
I had waited at Westerville AAA store today for more than an hour and no one helped me with my TripTik routing along with my maps and TourBooks. But Ive been told that all of the agents were very very busy.
JU
june grace Kassel
We stopped in for directions and had to wait 20 minutes as only one person was working. The place is spacious and attractive. Didnt much like to have to wait for the one an only person.
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James Marsch
The help desk was spot on. They led me to the package that best suited my needs and sent me on my way. We had a great trip. Thanks for the help. Jim Marsch
SU
Sue Long
Agent was available when I arrived at the office and handled my request quickly and efficiently. Made a purchase which I am happy with also.
MA
MaryKay Geiger
Hostess was very helpful and pleasant as she logged out my booklets and maps. Love having it here in Westerville with plenty of parking.
SU
Susan Finnegan
Love having AAA in Westerville, very convenient. I needed a triptik on very short notice and they had it ready for me in under 4 hours.
LA
Lauren Miller
They are always super helpful here. Depending on when you go, they tend to be understaffed. Only downside is you may have to wait.
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Victor Artigas
Always a positive, informative and helpful experience every occasion we had to use the services that AAA provides.....thank you !
MA
Mario Lopez
The quality service and the great disposition and professionalism of AAA Westerville office employees is always appreciated.
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Allen Head
My visit to your branch office was handled in a courteous and professional manner, as usual.
CU
curtis longnecker
Friendly people and staff very knowledgeable
DA
Dave Kelley
Stopped in to pick-up some maps. No issues.
MI
Michael Ann Effron
Very helpful with maps and info
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