Continental Auto and Transmission Repair

Address:	252 Queen Ave SE, Albany, OR 97322, USA
Phone:	+1 541-928-6353
Site:	continentalrepair.com
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 5

Reviews 7

Anonymous User

They have a polite staff, but I dislike how they do their business model. First, they use estimated time of repairs to make billing decisions. If they finish the job faster than the estimate they dont deduct time, but if it takes longer they will sure as hell add it. I was quoted 1.6 hours to change 8 spark plugs with an experienced mechanic and proper tools at 73 dollars an hour. They were quite generous with giving their mechanics ample time to complete it. Utter nonsense! I would expect to have a flat rate repair where they eat any extra time if they cant finish the job in the allotted time or have the actual time of repair. Also, the approach the mechanics took to troubleshooting was haphazard. In aircraft maintenance, we call this shotgun mechanic work. Its where you dont diagnose the problem, you just make your best guess and start replacing parts. This gets very expensive for the customer because you end up replacing parts that work perfectly fine in the hopes that you will fix the issue. They repaired the EGR which they said would fix it at a cost of 300 dollars and it still ran rough. I was quoted a price of around 600 - 700 dollars to repair all the parts on my fathers 2500 Chevy they thought might be causing it. I decided that was outrageous and I went through and replaced all the parts they said needed to be replaced: spark plugs, plug wires, cap, rotor, fuel filter, air filter, and the idle air control valve. All these parts cost less than 80 bucks to replace myself and it took maybe 4 hours of my time using substandard tools. And the problem still wasnt fixed. So now here I am, 600 dollars later if they would have repaired it, and I still have a rough idling Chevy. Thanks, continental.

Rex Baker

They misdiagnosed the problem with my truck and charged me for their mistake. I had a rumble / vibration when I turned. On the test drive, the technician thought it was a front wheel bearing. Without inspecting the front bearings, he came to the conclusion it was something in the rear end. He took the differential apart and told me I needed new axles, appx $850. I opted for less expensive "axle-saver" bearings, appx $300. This did not fix the problem. He finally inspected the front bearings, the front left bearing was obviously bad. He replaced it, problem solved. Took about 20 min and under $20 in parts. I got charged for all of the labor for the unnecessary rear end work. . When I asked for consideration, manager Brian told me he could take the rear end apart again and put the old bearings back in. I considered taking him up him up it, but it was late, and at that point I didnt want them touching my car again. I sent an email to them with no response. About a week later, I called, talked to Pat, told her about the email, and she suggested I talk to the owner. She took my number and said he would call. He never called. I understand that mistakes get made, and I was willing to pay for all of the parts, and maybe some labor at a reduced rate (but not $85/hr). No response from them.

William Shula

We had a problem with our Jeep Liberty starting. My wife took the lead on the service because its her vehicle and she was home dealing with it while I was at work. We had it towed via AAA. Unfortunatly I wasnt around to direct or suggest ideas; the battery wasnt tested initially by the tow company or the Garage. And it took them hours to diagnose the issue: the problem being a relatively simple battery replacement. They charged over $300 for the battery replacement. When I spoke with them about the high bill they blamed us for not deactivating the security system which made their diagnosis more difficult. I attempted to communicate with them many times throughout the service work and got no response. I found out about the security system issues once they presented the bill. When I attempted to negotiate the cost they became rude and even hostile. They freaked out my wife to the point that she was afraid to talk to them herself. So Continental Auto and Transmission Repair is a company I will avoid and tell others to avoid in the future for the following reasons: -They are Expensive -The employees have Poor Communication -The employees have difficulty in diagnosing issues -The person I spoke with was Hostile

iansdodge

My experience with these guys was that they were respectful, considerate and professional. I feel that they went above and beyond. My fuel pump died in my 2003 Audi A4 outside of this town while I was on the drive from AZ to WA. Towed it to Continental auto. Spoke to Brian - he was respectful, considerate and professional. The part arrived from WA in less than 1 day - they had me back on the road in no time. They installed the part as soon as it arrived. The mechanic was friendly and did good work, even went out of his way to make sure my personal belongings in the car didnt break (he had to unload tons of stuff out of my car to fix it). They also gave me rides back and forth from my hotel to the shop. The woman that did the driving was very friendly and helpful as well. Great experience with these guys. The fuel pump is still going strong and Id recommend these guys.

samantha haas

I was new to Oregon and my check engine light came on. I didnt know where to go and being a female I was skeptical bc Ive had bad experiences, such as being over-charged and treated as though I was clueless. I was referred to Continental and Steven was my first point of contact and he put me at ease. He was professional and honest. As I waited for the diagnosis, I was impressed with how Steven interacted with his customers. He treated his customers with respect and told them if the repair was significant and needed immediate attention or if was something that wasnt an urgent matter. I have been back several times, Steven and staff are always consistent in delivering quality work with professionalism, honesty and competitive pricing. I would definitely recommend Continental Auto and Transmission Repair!

Mary Johnson

These guys have always taken great car of my cars! Excellent service, honest prices, and if they dont fix the problem the first time then they dont charge for additional labor! At least that has been my experience. Just took my new-to-me car in because I wasnt sure if they timing belt had been replaced and it was due. They spent a couple hours on it and determined that the belt and water pump were recently replaced and they didnt charge me for the labor! They were shorthanded and their service was still fast and excellent! Previous times Ive been in there the experience has been just as wonderful. These guys rock! Would recommend to everyone!

Michelle Shula

Just because this location is AAA certified, doesnt mean they do unnecessary work. When our jeep wouldnt start the tow truck guy through AAA took it here. They were arrogant and unprofessional, and spent hours trying to figure out our problem only to find out it was the battery.( Wouldnt you check that first if it was an electrical issue?) They were using the spare key and instead of waiting for us to drop off the factory key, they continued to waste our money trying to "diagnose" the problem. We were overcharged and treated poorly and would NOT go here again.