Firestone Complete Auto Care

295 Commercial St NE, Salem, OR 97301, USA

Address:	295 Commercial St NE, Salem, OR 97301, USA
Phone:	+1 503-689-8250
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 24

Reviews 11

Raging Zeiger

I called for a quote talked to the service manager and asked him how much to balance 2 new tires (new goodyear wrangler) that I already have,installed on the rims all they needed to do is spin balance and I would install them. I was quoted $80.00 dollars just to balance them! I then asked to have the cost of an alignment I was quoted $114.00 wow this company are really in love with themselves. I live in west salem so I went to les swabbs and talked to lisle and his quote for the alignment is 59.95 and 13.50 per tire to balance. what is firestone thinking about. Have they forgotten it is the customer that pays their bills. The service manager tried tell me all about an all wheel drive and that i had to have 4 new tires to evenly match each other and that is not the case. the tires have to be evenly matched in height i explained and then told him that I have been a mechanic for 35 years that i have my own shop and that i am a.s.e certified . and he still tried to sell me new tires even tho i just bought 4 new tires from amazon and was just trying to get two of them balanced and a four wheel alignment. swabbs balanced the two rear tires for me already i did not want to install the two front tires until i could get an alignment at the same time INSTEAD OF LISTENING TO ME THE SERVICE MANAGER CHOSE TO TALK OVER ME AND WAY OVER QUOTE ME AND TRIED TO SELL ME ON WORK BEFORE EVEN SEEING THE CAR ! WHAT IS FIRESTONE THINKING ? I WILL TELL ALL MY CUSTOMERS OBOUT THIS AND SEND THEM TO SWABBS

terri ohbrien

Ive always had a great experience with Firestone everywhere Ive lived, but these folks take the cake. I have been here twice. Both times without an appointment and usually on a Saturday. Both times, Katelynn greeted me and was just a fantastic gal to do business with. She is happy, efficient & goes through everything with ease. Her time quotes are spot on and I really appreciate the phone call to let me know my car is ready. Of course the mechanics always do a great job! Its just nice to feel confident that from walk-in to driving away, these guys & gals take great care & create loyal regular customers. Firestone is lucky to have this team working for them!

Meghan West

Look for coupons. There are always tons. We have been taking our cars to this Firestone for a good 5 plus years and have always had great service. We take advantage of the lifetime tire rotation and do all our oil changes there.

sabrina garcia

We are traveling out of state for basketball tournament in our rv on a Sunday no less, rear tire started losing air. The guys here were incredible...changed our tire out at no cost. Saved what could have been a terrible day.

Chris Lee

Pulled in with a flat on a Sunday afternoon, 2 hrs from my destination. Got help changing to my spare with quick, cheerful service - and at no charge! Thanks!

Linda Sue

Love taking my car there, very polite and honest staff. Always clean and inviting and I can watch any TV show I want. You folks are the greatest

Clyde Parker

Competent stuff and mechanics,

Jason Steiger

Friendly and affordable.

Maegen Salvano

Great Customer service

Levi Kunkel

Such great guys

Don Goure

I was thetr