Lomeli Auto Repair and Sales

Reviews 6

JO

Jon Smith

So, I was recommended to this shop by someone I knew. I was extremely exited about what was apparently a great business. Was I ever wrong. First off, I asked for an estimate on my vehicle. I wanted to find out how much it was going to cost. After almost 2 days of not hearing from them, ended up calling them because they hadnt communicated with me. When I was on the phone with the mechanic trying to get an estimate, the mechanic started explaining to me the fact that my tranny fluid was really low and that was why my vehicle wasnt shifting correctly.. I explicitly asked him if that was major or not. He said it was no big deal and not to worry about it. He also mentioned that there was some oil leaks but that wasnt major as well. I, like I said before was just trying to get an estimate. By then end of the conversation, I had already been charged $140. Bad business. I hadnt authorized any work, and the time it took to just get an estimate was way beyond the normal limits. It gets better. Since the mechanic had told me that there was nothing major, I made a decision instead to have my radiator replaced. instead. The radiator was still functioning correctly, just had a few bent fins etc. I could have used that money towards more major repairs. The total bill was ~$500 for everything. I havent even put 100 miles on the vehicle. So to make a long story short here is a summary of the issues and the reason for the poor rating. 1. There was never an "estimate" given, even when initially requested. I was automatically charged before I could authorize. 2. The information that was relayed to me from the mechanic was entirely incorrect. The issues that they said were "minor" were actually very major, major enough for my vehicle to not function at all, now. 3. The customer service was OK. Though Carlos seems like a good guy, he still mislead me as well. When the final bill was tallied, I asked him if there was any possibility of me getting a small discount because I am a disabled USMC veteran. He looked at the bill and said "oh, yea, lets make an adjustment. I was exited that he went that far. In the end he didnt give me any discount, and the receipt reflected it. To me this was complete and blatant dishonesty. Bad business. So, I once again contacted Carlos to see if there was anything he could do about the fact I was having the same issues, he said "No problem", just bring it back in and we will put some dye in to see where the engine was leaking., drive it for one hundred miles or so, and bring it back in! This was an ok solution for me. After I thought about it I made a decision to NOT return to this business because of a fear that once again this company was going to be dishonest. I will never again do business with this company.. I encourage you to visit them, if you are interested in having your money mismanaged by incompetence.

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Marina Del Rae

I had to get my car towed due to, I was told, a starter issue. I live in Vancouver, but was visiting in Prineville, OR (due to my schedule, I decided not to try to get in to a shop in town, and wanted it towed closer to home so it was easier to get to and from *just in case* the issue was unable to be resolved in one day(GET AAA PEOPLE, no cost for towing up to 100 miles with membership). So, I relied on reviews to make my decision of where I wanted to get the work done. Lomelis had great reviews, and They happened to answer the phone before the shop was even open and were ready to discuss my issue. Communication was the best part about my whole experience. Everyone at the shop was so friendly and kept me updated regularly on their findings! When they tested the starter, they found it wasnt the issue, and took the time to figure out what was going on, which was actually an electrical problem. There was no pressure to get additional work done, either, only what I asked them to look into. Even tho I live in Vancouver, I would absolutely make the drive to Lomelis for any future work my vehicles need. Best auto repair shop I have ever been too!! Thank you so much for helping me get through my stressful day.

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Ari Tacker

I had taken my Jaguar to a Jag shop that only repairs Jaguar vehicles three different times to figure out what was wrong with my car. The mechanic gave me ambiguous answers about the nature of the problem and it wasnt being fixed at all. Finally, I got tired of wasting my money and my time and decided to take my car to We Can Fix It Auto Repair based on a stellar recommendation from my boyfriend. Carlos was very friendly and repaired my car the first time. It runs better than it ever has. Carlos is an honest mechanic that will fix your car and get you on your way. I would recommend We Can Fix It Auto Repair to anyone no matter if you have a foreign or domestic vehicle. Carlos is your guy.

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Margarita Valencia

I’ve got to say Carlos is an amazing gentleman went into his shop and as a female customer going to a mechanic you always get worried they won’t treat you right and over charge well not @ we can fit it! Carlos made me feel like a person very respectful and very honest gave me great rates and explained the reasoning behind everything and even gave examples as to how the car has been reacting to what needed to be fix, the rates are amazing he really tries to work with you and your budget truly goes above and beyond to try and make sure I was able to get the car running safely I’ve honestly already referred a few people to them because a good mechanic is hard to come by esp. an honest one!!

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P Mill

I’ve been looking for a good place to bring my car to for years…bounced around, dealing with shady people, bad and overpriced shops. It’s really hard to find honest people these days and get affordable and quality work done on cars in my experience. I’m so glad that I found We Can Fix It Auto Repair because these guys really suit the bill. Had prior mechanics lie to me and tell me that I needed expensive repairs done that I really didn’t need. Took my car here and they were honest…I just needed some plugs and minor work. REALLY HONEST. Good customer service, friendly, and most importantly affordable. They have a customer for life. Can’t recommend highly enough.

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SE

SEO Services Incorp

I got the opportunity to meet Carlos this morning when my mothers 2002 Isuzu Rodeo had some electrical issues. For whatever reason.. the vehicle was not having the issues after we had it towed to their shop.. I feel most mechanics would have chalked this situation up and charged a repair fee and diagnostics and such. But, Carlos was very honest in his business dealings with myself and my mother and told us the truth after looking into it. It is odd that the electrical issue has gone away.. but if it comes back I now know an honest shop I may take my mothers truck to where I know good business ethics and service will be delivered. ~Dustin

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