NAPA Auto Parts Genuine Parts Company

Address:	255 NE Hogan Dr, Gresham, OR 97030, USA
Phone:	+1 503-665-8118
Site:	napaonline.com
Rating:	2.3
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–5PM 9AM–4PM

Location

Photos 11

Reviews 12

Matt Baker

I found out Napa carried Amsoil which is cool because not to many places do. The first time I called to check stock they answered and asked me to hold. I held for 11 minutes before deciding to try later. Called again a few hours later, they answered and once again on hold for 9 minutes before I gave up. I called the next day right at open and spoke to a gentlemen and he said he could not make orders on the weekend and to call Monday. So I called first thing Monday and placed an order for my oil. They said they would call me when it comes in. Three days later I call and sat on hold but only five minutes to find out it came in the day before. I went to the store to purchase it and they also said there is a ten dollar shipping charge for ordering from their warehouse, Surprise! Very unpleasant experience start to finish.

Frank Smith

Needed an alternator for my dodge truck. Stopped at this napa on my way home. When I got there only two counter people working and 6 people waiting to get parts. Took me 25 minutes to get help. Put the new alternator on only to find out that it was no good. It was overcharging my battery. When I called to let them know I would need it replaced I sat on hold for just over 10 minutes. I was told that it would take 3 days to get here and that the one I have would have to be tested. Dont have the new part yet but I may let everyone know how it turns out. Not a great experience so far.

Christine Rectenwald

Extremely polite and helpful staff. However, I bought a "new" bank 1 sensor 2 for my 2004 Ford Escape. It was no good. In the meantime I spent $60 on two trip permits plus $240 taking it into a shop, only to discover that it was a bad part. I will not be going back, ever. The 1 star is for the nice staff, whose fault it was not.

Anonymous User

Counter person couldnt even find a Napa part number after I went home and back to bring the part to them. Ran to the store on Division st. and had no problem finding what I needed immediately. It all depends on who you get wherever you go.

Sam Beresford

Awesome quick staff amazing service not sure why such negative reviews the whole staff was super busy and somehow quite quick and personal. Five stars will do business with them again

Bob Thomas

Not polite or helpful at all. There was a lady at the counter who looked up and saw me when I came in and just ignored me. Unacceptable behavior for a customer service job.

Jacob Barnnett

Great customer service. They will actually spend time and put genuine effort into looking for a part rather than just trying to find it on the computer.

Dy Kas

The negative vibe is all around you when you walk in to this store. Unfriendly faces and people, not helpful in any way.

Toby Harrison

About what you expect from a parts store... Good service.

Jill Wilkins

Lady at counter totally Unwilling to help!!!!!!!!!

Gerald Petersen

Very special place to get auto parts

Marcella Johnson

Excellent