RBP Auto Collision Center

Reviews 6

JO

Joey Edwards

Im the guy who only writes reviews when I am really mad at a company. I have had an incredible experience (3 actually) with RBP. I got rear-ended in December and they made the process fast, easy, and trustworthy. They even went toe to toe with my insurance company, who was being a real pain to work with. I sold that car to get my very first new car (about a month after the first collision). Bad luck or bad karma - Im not sure, but I got sideswiped and rear-ended again. They have me scheduled and are all set to make the second repair. I fully trust them with my brand new baby and have no qualms about this repair. They have even been helping me with a diminished value claim (something other competitors say only they can do). BOOM - before the first repair on the new car is even done, I get rear-ended AGAIN - a third time! The team now has been helping me document what damage was from the first collision and what was from the most recent. They have made this whole process so simple and easy. I would never think about going anywhere else. Some notes that made this place stand out as special to me: they changed a tail light that went out right after I did the final walk over after the first repair. They didnt have to, but did it as a convenience to me. Secondly, while in a rental car, I had to take my (very hairy) pug to the vet. Despite my best efforts to control fur, it was all over the rental car (which has a $250 fine for pets being inside the car). These guys vacuumed my rental car prior to me returning it so I wouldnt get fined the $250. The day before I took my 2017 4Runner to drop off, my parents St. Bernard jumped up on my car excitedly and scratched her claws down the driver side door. What did RBP do? They polished this whole thing out for free. Really? You think every shop would do that? They know their customers by first name and what their specific needs are without looking at their files (not just me, with a million claims). My dentist cant even do that... Fantastic customer service and they really do go above and beyond. Every shop has little issues and problems. The nice thing about RBP is that they will always make it right. If I were unsatisfied for some reason, I could talk to Chad or Chris and get everything squared away. The whole staff is awesome and they have had my back from start to finish. I will refer everyone here and I will always be a loyal customer to RBP.

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J. E.S.

I was referred here by my insurance, and I honestly think it was the worst place I couldve taken my car. First, the original quote was for about 1/5 the eventual actual cost (thankfully paid by the insurance). I overheard them do something similar to 4 different customers while I was in their office. Shouldve left then and there. Second, they said theyd have my car fixed in 48 hours. It took a full month before they would give my car back - 15 times the original estimate. Third, they were completely uncommunicative. After the first 48 hours, I called to see if I could get my car. They informed me that parts had to be ordered, so itd be another few days. I called again, and they informed me that theyd found more damage and would need another couple days as well. This continued for a full month. I never received any calls from them, but my mother (whose information I never even provided them) apparently got called a couple times. Fourth, they were very rude. They repeatedly called me by the wrong name and refused to give me straight answers when I would call them. I cant recommend them less. I suggest taking your car to any other shop in the state.

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Brent DeWolf

Very bad. I scheduled an appointment for a month after an estimate because they were busy. I was told it was a 3-5 day job. Almost 3 weeks until I got my work vehicle back. I never once got a call to give me an update until I had to go in there and yell at them like a total jerk but what else could I do? My truck sat outside for weeks and I kept getting lied to. Only reason its not 1 star is because the paint work was decent. Still had to get another $356 in parts and labor out of my own pocket because they broke and also did a sub par job on areas. I guess thats what I get for going to the body shop Safeco recommended. It just really upset me that they lied to me 3 times over the phone and to my face about the status of my vehicle. Just be honest and tell me you are overbooked and I would have understood. Also maybe call your customers and give them an update instead of missing deadlines and not ever calling the customer?

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Adam Crismon

Had a bumper that needed paint fixing and required a portion to be repainted. After calling in and getting the go ahead to bring it in and have the "Shop manager" take a look at it, I drove a half dismantled vehicle with bumper in tow to their location. After speaking to the same man from the phone conversation and waiting on the "Manager" they took a look at the bumper and immediately disregarded it, saying they couldnt do anything about it and wouldnt even entertain the idea of shooting some paint. After telling me Im SOL, they walked off with the manager saying"lets go eat". Obviously they have little regard to earning customer loyalty and business. Absolutely terrible customer service. You wont find much business here if they treat their customers this way.

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LI

Lincoln Wilcox

The repair took twice as long as theyd estimated and cost twice as much. And the paint on our bumper is chipping after only a few months, but I wont take it back in there because I cant afford to be without the vehicle for a few more weeks. During the process they told us multiple times that it would be complete no later than a certain date, then they wouldnt even call us on that date, wed have to call in only to be told that its not done and they needed more time. This happened multiple times, where theyd promised completion, didnt communicate, and we had to reach out again only to be told it would be longer. Judging by the other reviews here it sounds like it could have been much worse. My recommendation would be to avoid this place at all costs.

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Adam Dickey

Highly recommend RBP I was hit in a parking lot by an uninsured driver shortly after getting my new car. Chris Garcia, one of the owners, was informative about the work needing to be done, patient as I got my finances in order as I was paying out of pocket to afford the repairs, and while I was on vacation completed the work to have my car ready for me to pick up when I got back. The repairs look great. Like nothing ever happened! Recently I had another unrelated issue with my paint - some etching from bird droppings - I called Chris to ask for advice - he said he would have his crew look at it. They buffed it out in minutes for no charge. Im very happy with the work RBP as done for me. Their customer service and repairs are top-notch.

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