Creston Post Office

Reviews 6

KE

Ken Butler

Update 4/13 : Mail service has resumed since the neighbor with the dog moved away. They are very vindictive at this post office! Beware 97206 postal customers!!! The mail on our street hasnt been delivered for 6 weeks now because a small dog somewhere way down the street nipped at a post man and was immediately taken into custody by Multnomah County Animal Control. THE DOG WILL NOT BE RETURNED TO ITS OWNER! Despite that fact (which I found out from Consuela at Consumer Affairs at the main Hoyt Post Office) Creston Station Manager Jeremy Blow somehow avoided a non-existent dog in order to put a letter in all of our mailboxes explaining why they wouldnt be delivering mail to our street anymore because "the employee is not safe on this block due to this (sic) being attacked and bitten". Instead, we all have to pick up our mail from the post office during a very limited window, and if you work 8-5 Monday through Friday like I do, then you get your mail once per week. Apparently theyve managed to exploit this incident even more by convincing the Portland Officer in Charge, Anthony Spina-Denson that we need a cluster box put in at the end of our street someday, in the unknown future. While the post office refuses to deliver to my side of the street, there is a trailer park directly across the road from me that is delivered by another postal employee, and this employee has no problem getting out of his vehicle to open a gate and drop off mail to each of the rvs parked there. The UPS and Fed Ex people also have no problems dropping off packages to myself and my neighbors either. Portland, let this be a warning to you since the USPS is looking for any excuse to save money, and they apparently see our poor part of town as the best place to start. Do you have a neighbor on your street or block with a dog that could potentially chase the mailman? If so, your mail service could be in danger too, and then what are you going to do about it?

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CA

Carlo Hernandez

Usually when I go to this Post Office, I am only dropping off prepaid packages for my online business and they all go out on time with no issues. However, when I have needed to actually interact with a clerk, there has always been issues. Being that Ive only needed a clerk a handful of times, this is a bad impression. Very bad. The first three times, there was always a long line (worse than the expected 10 minute wait at other POs.) Ive spent close to 1.5 hours combined for three individual visits that the transaction only takes 3 or so minutes for. This appears to mostly be due to understaffing or a failure to schedule properly as theres rarely more than 1 clerk available. The incompetence was taken to a whole new level today however as not only did I have to wait 30 minutes to pay for 4 outgoing pieces, but when it came to pay, I got told she has not had cash all day. I literally needed a dollar or so in change. After waiting another 10 minutes for the "manager" to bring cash, the clerk then tried to just make the change without providing a receipt. When I informed her I needed a receipt for business purposes she let out a deep sigh. She then told me the manager hadnt set up her computer for cash yet and I yet again had to wait as he was in the bathroom now. I ultimately had to leave without a receipt as I needed to pick up a kid from school. Never once did I receive an apology for the inconvenience or waste of time. Ive never experienced this level of disorganization and lack of customer service before and have finally made my mind up to take the extra 5 minutes in travel time in the other direction to go to the other, more competently managed Post Office for now on. *the only reason I give this post office two stars instead of one is because there is one extremely friendly gentleman that works as a clerk occasionally and is always courteous and professional even on long days

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JI

Jimmy Dean

I run a small business selling industrial components on ebay. I have always shipped my goods with USPS flat rate boxes.Today I brought a box this USPS office. The employee remarked that the box is heavy, carried it to the deep steel bins behind the counter and dropped my package 5 straight down; Where it slammed onto the steel floor of the box. I was stunned! I exclaimed you cant do that! You cant just drop my package 5 straight down onto steel. She said "it wasnt marked fragile" and that it would be "dropped when it was delivered". I took a picture of this nutjob and said if my goods were damaged when they arrived Id take action. She laughed and sneered, "if you have shipping insurance you can claim that!" The photo was taken at 04/18/2014 at 4:25 PM. She likely destroyed my goods at 4:20PM. I cant imagine their insurance provider would think much of their insureds willfully destroying customers packages. As I left the store the employee called me a "creep". I have always done business with the USPS, but I cant believe the entitlement, recklessness and rudeness of the employee at this branch. If ever there was a bad apple this is one of them. I will never ship equipment with these people again. It might be okay for sending letters or clothing, things that cant be destroyed by reckless handling.

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ED

Edgar Bucksnort, Esq.

This is a tricky review to write. Ive been going to this Post Office since 2004, so Ive had a fair amount of experience with it. On the one hand, the staff is really great. Friendly, helpful, and often funny too- pretty much the exact opposite of the surly, frazzled stereotype. However, theres rarely enough of them. Even at non-peak hours in the day youre liable to wait in a line, watching civilizations rise and fall before your turn. So the staff is an Excellent, the wait and the hours are a Poor to Fair, thus averaging out to a solid "Good". If youre going to need assistance Id definitely recommend it. If youre just going for a quick package drop-off, and theres more than six people in line, come back another time or go elsewhere.

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AL

Alisha Crockett

This Post Office is located fairly close to my house, and Ive been going here for years. It is fairly busy, and there are usually only two employees working. The last time I went in I waited for approx. 30 mins. All of their electronic systems had gone down, and they were cash only. Although customers coming in were clearly displeased, the employees were making the best of it, making transactions go as quickly as possible, and multitasking the heck out of this post office. It was impressive. I have had similar things happen in my workplace, and everything has gone to hell. I dont even have to deal with the public. They were champs. A+!!

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K

K Duncan

I have used this branch for my home pickup of my ebay items to the tune of $25,000-$30,000 a year since 2001....I cant even get them to answer their damn phone....everytime they put someone else on the route they totally skip me and then i have to answer to my customers...I have been trying to contact them for 2 days and they wont answer the phone.....Im done....fedex is proving to be my best option at this point....just soooo tired of the horrible service!!....they should at least be treating me as a somewhat valuable customer considering ive spent over $400,000 with them!

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