Drain Away Rooter
| Address: | 5320 SW Macadam Ave, Portland, OR 97239, USA |
| Phone: | +1 503-650-8201 |
| Site: | drainawayrooter.net |
| Rating: | 4.6 |
| Working: | 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM |
Location
Photos 1
Reviews 19
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Laura Thoreson
Had an appointment with Drain Away Rooter today for a sewer scope. They told us theyd be at the house between 4:30 and 6, and that theyd call us 30 minutes before arrival to give us a heads-up. We are currently in the process of buying said house, so the seller actually left work early in order to be home for Drain Away. It is now 6:30, and we have yet to see hide or hair of Drain Away Rooter. Weve called and called, but our calls have gone straight to voicemail. It would be one thing if Drain Away contacted us to say they were running late, or that there was an emergency and they wouldnt be able to make the appointment. However, there has been absolutely zero communication from them. We are extremely disappointed, and are now scrambling to find a different plumber who can do a sewer scope for the house within our very short timeline. We suggest that if you need a reliable plumber service, you do NOT choose Drain Away Rooter.
DA
David Chandler
After calling 2 plumbing companies and having a price quotes from $180-$296, I called a friend to get another recommendation. He said to call Drain Away Roooter. He said that while he had never used them, a friend had and could not stop raving about them. I put in a call, they gave me an accurate rate quote over the phone, (a lot less than the others) showed up exactly when the said they would, wore the booties, cleaned up after themselves and were in and out in 45 minutes. Jake was great to talk to and provided great service and good advice on what to stop putting in my garbage disposal to avoid future clogs. Will definitely recommend! David Chandler; Lake Oswego, Or
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Debra Spina Dixon
We had Jake Sutton out to clear a laundry room drain in our 1950s ranch house. I scheduled the appointment with the office and requested someone with experience who could help us solve an ongoing overflow problem. He asked us questions, located the plumbing in the house and gave us a couple of options. Due to the nature of the history in the house, we decided to camera the line and then clear the blocked pipe after determining the aprox location of the issue. We had been told by previous plumbers that the main line might not be connected to the sewer. Jake effectively found the issue and fixed the problem. We are thrilled with the results.
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Norville Parchment
Aaaaaammazing work from really nice people. Andrew came out to a really hard problem. He diagnosed it one issue at a time, spent 4 hours working tirelessly. Responsive, helpful, explained the issue, all around amazing plumber. Btw the dispatchers worked to accommodate our crazy schedules. The next day Troy came by to finish up some issues with the pump. Again amazing work. Helpful, showed me how to save some money and had everything back up and running in less time then I thought. If you got some issues that seem especially tough, call these guys!
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Gregory Nickel
Our longtime (vacationing) plumber recommended Drain Away for our 1940s house plumbing, including a plugged tub drain and a complicated pipe leak. These guys were extremely responsive, showed up when they promised and were professional in every way. They even sent a more experienced journeyman the next day to make sure the leak was handled correctly and to recommend alternative solutions. You can tell when a business cares about its customers. We would not hesitate to use Drain Away again, especially in any type of time sensitive situation.
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Tara Scott
Digital sewer scopes make my life so much easier. As a real estate investor, I am usually managing 2 to 3 projects at the same time. Their digital sewer scope service allows me to check on the plumbing, with visual evidence that I can show to the client, without actually having to physically go there. The time and money it saves me are tremendous. Thanks Drain Away Rooter!
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John S
Jake the service tech had my sewage flooded basement cleaned out before I needed to use the toilet again. He was kind and professional and very informative regarding the process. This was one of the best referrals I have ever been refered to. I will be recommending them to my friends and having them perform follow up repairs.
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Derrick George
The reason why I hire Drain Away Rooter is simple: they dont use harsh chemicals to clean out drains. If they are that meticulous and that committed to their companys identity, I know they will take extra good care of each and every client -- just because thats the kind of company they are.
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Max Pine
Hillsboro, OR - Ken did an excellent job gave me a good price and was very fast. I tried to snake the line and it didnt clear for me. Didnt show up in google search for hillsboro even though they sevice this area, were recommended by another plumber who couldnt get out here. A+ Thank you.
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Linda Hooper
Jake arrived early and went right to work to fix our problem. He finished up in about 20 mins. He was very personable and easy to work with. The price was exactly as quoted over the phone, plus Jake reminded us of our senior discount! We will definitely be using them again, if needed.
DE
Dennis Ryan
They are on par with global standards for the plumbing industry. Very few locally-owned repair shops in Portland can boast that they have both digital sewer scope technology and trenchless technology excavation. I hope they keep it up -- one of the reasons why we keep on hiring them!
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Bryan Kamenetz
Jake came by and did a great job clearing a stubborn plugged kitchen sink that had resisted my best efforts. He was prompt, efficient and polite, and he cleaned up nicely once he was done. I was pleased, and would call him back for any other plumbing troubles I have in the future.
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Brookshire Townhome
Ken has always done an excellent job for our Apartment Community. I never have to worry about his work and have always been impressed with his professionalism, courtesy and ability to solve our issues in a timely matter. We will continue to use Drain Away Rooter because of Ken.
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Kenneth Edgerton
One time, a pipe burst in the basement and it was literally starting to flood. Good thing we caught it early and we were able to call Drain Away Rooter to quickly fix the problem. So happy they have 24/7 service, because that was already after the usual 9 to 5.
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Nancy Tyree
Not sure his name, Jake or Jake, was extremely helpful when he unclogged my toilet floor drain and shower as well as remove years worth of debris in my pipe. And he coverer much more than the plumber was going to being that the problem went outside of the house
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Steff Hall
One time, a pipe burst in the basement and it was literally starting to flood. Good thing we caught it early and we were able to call Drain Away Rooter to quickly fix the problem. So happy they have 24/7 service, because that was already after the usual 9 to 5.
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Clare Bean
I highly recommend Drain Away Rooter. From the initial phone call I made and speaking with the friendly staff, to how great their rates were compared to other plumbers, and how fast they worked to fix the problem, I was impressed! Will be using them again!
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Lisa Graham
Using their digital sewer scope technology was well worth it. Not only did I give myself peace of mind, I also was able to use the results from the digital sewer scope inspection to convince the seller to lower their asking price.
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David Devaney
Drainaway is my top of mind plumbing services provider! Not only do they have well-trained and expert professionals but also, they have been using a state of the art equipment. I am assured that I get the best care!