Supercuts

Address:	Supercuts, 1944 Marcola Rd, Springfield, OR 97477, USA
Rating:	0

Location

Photos 7

Reviews 5

Jimmy Singh

Stay Away if you are a minority. I went to this Supercuts today and was treated horribly by one of the employees named Laurie. I am an Indian American and was waiting patiently for my turn. When my turn came, Laurie was the person who was suppose to cut my hair. She chose to stand around the cash register instead of taking me. One of the other Supercuts employees told her that it is my turn and she should cut my hair. However, she chose to stand around for about 10 minutes rather than cutting my hair. After about 10 minutes, a white customer came to get haircut for his son. She took that person immediately. I was shocked at this second class person treatment and spoke up. I said that I have been waiting for 30 minutes and she chose to take person that had just come in. She said that these people had already signed in and went to nearby stores. This does not make any sense. Even if they were signed in, why did she stand around and wait 10 minutes for them while I was waiting. I know that it is not Supercuts policy to wait for customers who are in nearby stores rather than taking a customer who is patiently waiting in the store for half an hour. This was strictly due to the fact that I was a minority and she did not want to cut my hair. I got a haircut from another employee who was very nice and courteous. Supercuts should not have racist employees like this and should take strict action against her. I have also complained to the Supercuts guest relations. Follow Up. Just heard back from Michelle M who is the "Senior District Leader" for Regis Corporation, which owns Supercuts. She pretended like she was calling to get my side of the story. However, after speaking with her for couple of minutes, it became clear that she was calling to defend Laurie and convince me that this is a big "misunderstanding". She said that she had not spoken to Laurie yet. She spoke to me on the phone trying to convince me that I just misunderstood the whole situation. She said that the other white customer was right outside the door and came in pretty soon. I said that they can look at the video surveillance to see that Laurie clearly waited for more than 10-15 minutes while I waited patiently. I said that the outside video surveillance would also show that the white customer was nowhere close to Supercuts. She said that unfortunately there is no video surveillance. She tried to put words into my mouth and then said that she knows Laurie and she would never do anything racist. She then hung up on me saying that "we agree to disagree". Why is Supercuts district manager trying to defend a racist employee rather than getting both sides of the story and taking action against her? This shows to me that the racism in Supercuts is at least a district level phenomenon and this is the reason people like Laurie can engage in racist behavior. She said Supercuts waits for customers who call to set up an appointment and make the people wait at their location. This is clearly not true. Supercuts do not make someone wait and sit at their location while they wait for someone who has made an appointment. I am never afforded this VIP treatment. This VIP treatment, based on my experience, is afforded to white customers who come in when a minority is waiting for half an hour. It is also interesting that Michelle chose to defend Laurie even before she claimed to have spoken with Laurie. This experience is a clear sign to Supercuts employees in Eugene Springfield area that they can engage in racist behavior and their district manager will do everything to defend the racism and try to make the complaining person to go away. I have spoken with Regis Corporation after my phone call with Michelle Miller and they said that they will escalate this further. Lets see now whether this racism is only a district level phenomenon or a company wide phenomenon based on the response I get. Was this review …?

Cerissa Blankenship

My daughter went in to get her hair curled for prom. Nothing fancy just curls as she had limited funds available for her event. She has a part-time minimum wage job as most teenagers do. She told me she couldnt afford to get her hair done so I suggested she just get it curled. She went to supercuts on Marcola Rd buy our house where my husband usually gets his hair cut (not anymore by the way). The stylist quoted her 13$ for the curling. My daughter was happy and said good I can afford that. Mind you she had looked around other places and they wanted too much so she declined. As "styling" into an updo or fancy detailed hairstyle is a bit more. AFTER her hair was done she went to pay, THE "MANAGER" charged her 30$. And told her because it was "detailed". Oh I have pictures of my daughters prom of course. Her hair was curled and half was pulled back and pinned. Thats it. Nothing fancy at all! I though the whole incident was completely unprofessional. Unfortunately I was not there to stand up for my daughter as I was at work. So my daughter of course paid the 30$ making it where she was unable to go out to eat with her friends. I feel like if there was a miscommunication in the quoted price they should at least be responsible for 1/2 the difference. Or stop letting stylists quote prices when they have no say in the amount that is actually paid! If my daughter wouldve known it would have been 30$ she would have declined, but to do the work first and then do that is VERY BAD BUSINESS! I will NEVER recommend going to supercuts! Very dissatisfied coustomer.

Dakota Erdmann

I think I like the location on West 11th better. I went to this location of Supercuts for the first time today. I recently moved to Springfield, so it was a shorter driver, obviously. The hair cut turned out well and I still dont have any major complaints. The staff just didnt seem to be as welcoming as they are on West 11th. They werent rude or anything, so that didnt bother me too much. I just always have gone to the West 11th and location and they seemed to be more friendly at that location. I dont think it is in the best location either. That being said, I still did enjoy the way my hair cut turned out. so I still did leave happy with the service I was given.

Anonymous User

I have always had my hair cut in old fashioned barber shops like The Razors Edge and The Red Rooster. So when I decided to go to Supercuts here in Springfield for convenience sake, I was a little worried that they were not going to cut my hair as well as my old barbers had. But I was wrong, not only did Tommy cut my hair very well, but he was good to talk to as well so that the experience wasnt quiet and awkward as some barbering experiences can be. The price is normal for other places that I have been as well, so you cant complain about that. I definitely recommend Supercuts in Springfield for anyone needing a quick hair cut! =)

darth satan

Dont even think about trying to make an appointment here. You can but it will matter not, as they have a policy of first come first serve. Make an apt at 5. Wont see you till 45 mins later. If that. Kinda makes it really difficult to get a haircut when you have a schedule to keep(obviously they dont). It could be 5 min wait or 1.5 hrs who knows, definetly not the people working there though...would give 0 stars if able. Guess the only time to get a haircut without waiting for 30 mins would be to get there right when they open. At least i would hope so..