Pep Boys Auto Parts & Service

Reviews 4

JA

Jacquelyn Buechele

I would also give them a Zero if I could. They were pretty dishonest with me both on the phone and in person. My car died on I-95 and we had trouble getting a tow truck. We called Pep Boys towing and they were able to dispatch a tow within a half hour (I would give the tow process 5 stars). I called the following day for the price of the diagnosis (we knew it was the alternator) and they said that it was the alternator and that I needed a new battery. Wasnt sure about the battery, but was fine with the alternator diagnosis. When I asked how much this would cost, they said about $750! When I asked why it was so expensive, they told me the labor. I responded with the fact that the alternator was at the top and that it should take them less then 1 hour to put on. Price of the alternator is just under $200. I was more than willing to pay whatever the price was for labor - its winter and I need my car! I got on the interwebs and researched how long it takes to put an alternator on by the average person (not mechanic). Overwhelmingly, on every forum it said just under an hour. Therefore, by my count, it would have been $103 (1 hour labor) + $200 (alternator + pulley) + $50 (the tow) = $353 TOTAL. Now add in a battery that I did not need but they said I did and that probably would have cost $116 + $103 (1 hour of labor even though it is usually free to have a battery installed) = $219 Here is the grand total -- $572.00 TOTAL and they QUOTED ME AT OVER $750.00. When I asked why, they just stumbled over words and told me it takes longer to put the alternator on. Fast forward to when we pick the car up. The guy lowers the amount of time that he actually told me on the phone for the alternator install time. Also, when we looked at the charge graph for the battery to see if we truly needed a new battery my dad noticed that they tested it at only a 50% charge. That would yield incorrect results. My dad found an alternator at $190 at Churchs auto and he charged the battery just enough to get it to the Advance Auto store parking lot in Clifton (which is closer to home for tools). We replaced the alternator in the parking lot right there as it flurried and it took him just under 45 minutes to do so. Just as the forums stated -- getting the bottom bolts off was tricky. This 45 minutes also includes the time it took to walk into the Home Depot in the middle of the project to replace my dads stripped ratchet which happened to be under a lifetime warranty so he got a new one for free! Oh... and I do not need a battery. I have at least a good six months left on it. Bottom line is -- Especially for the LADIES -- do your research if you are going to use this branch of Pep Boys (I do use the one is South Philly and have never had a problem). Google the diagnosis they give you and see how long it actually takes to complete the task and then subtract about 3 hours. I felt as though they stood their ground when I spoke with them on the phone but then when I brought my male father with me they were pretty quiet. The car industry is the worst! Or just do your yourselves a favor and take your car to Martys Auto Repair in Primos, PA near the train station there. That is where I have always taken my car for the big things and never have had an issue there. Marty and all his guys are the best!

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CH

Christian Somerville

I would give a double zero stars if I could! Ripped my girlfriend off with a bizarre quote for her mini cooper. I understand that they probably over priced it because they didnt want to work on a mini, but to charge $800 to change an oxygen sensor when the part was under $100?? The dealer offered to replace it for half the price that pep boys quoted us. I took in my Mazda 6 for an oil change, and they tried to come up with a problem saying my radiator was busted...I never ever had a problem with heating/cooling but "I was leaking coolant all over the place, and I shouldnt drive on it." They quoted me $1400 because they wanted to change the hoses and do other things while they were in there. I asked them to give me the itemized list of parts and labor and of course they couldnt produce it. So my understanding is it was $400 to replace the radiator ($200 for parts $200 for labor) and $1000 for hoses??? And If you are doing the work while you are "already in there" shouldnt you charge me less labor?? Anyways I took it to 2 other shops and I asked them to check out my cooling system and they both said nothing was wrong...hmmmm in summary BE CAREFUL you will walk in to get this and that done, and they will make up hundreds of dollars of CRAP to get your money. Keep in mind my girlfriend got ripped off by them twice with her mini when I wasnt there to ask questions.

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BI

BigJim 215

Never coming to this pep boys again.If I could give PEP BOYS a BIG FAT ZERO I would . Every time I come here, there is never anyone to help you find something and there is never anyone up front at the cash register when Im ready to pay.I have to walk all around the store just to find someone and when I do they want to take their good old time walking up to the front. Also my engine light was on and waited in line for 20 min when there was no one else in line. Then when the guy finally ask me what I wanted , I said my engine light is on and just want to know if he could hook the OBD II to my car just to get the engine code. He said I would have to schedule an appointment for the next day and leave the car all day to see what was wrong with it and it would be 80+ dollars. I said HELL NO 80+ dollars and all I wanted was to get the engine code. So I went to Auto Zone where they did it for FREE and told me what the engine code was and said its my gas cap, to try to tighten it and it should be ok. So I did it and sure enough that was the problem and my engine light went off. So people please STAY AWAY from Pep Boys because they will rip you off

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KR

Kristine Soderland

SERIOUSLY DO NOT WASTE YOUR TIME!!! If I could give them a ZERO I would !!!!!!!! I scheduled an appointment online for 6pm to have tires installed on my car and an inspection done. Pepboys around me does not close until 9pm. When my husband arrived with my car I am told that even though I was scheduled to have an inspection done it could not be done because they do not have any mechanics who can do the inspection. So we took the first hit and said ok. Just install the tires. (Which meanwhile I bought somewhere else. I guess they werent going to make enough money off me so who cares) Well after sitting in Pepboys waiting room for 2 1/2 hrs the mechanics calls (yes calls on the phone) my husband and tells him that the mechanic has done his last job of the night and that my tires will not be installed!!!!! What 2 1/2 hrs and they can install tires !!! These losers should find another profession because being mechanics is obviously not working out. What a load. If you value your time do not go here or any other Pepboys. You know I read the reviews before going and thought they cant be that bad BUT YES THEY CAN !!!!!

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