Shearer Lock Safe & Security

5450 Derry St, Harrisburg, PA 17111, USA

Address:	5450 Derry St, Harrisburg, PA 17111, USA
Phone:	+1 717-564-2230
Rating:	3.8

Location

Photos 12

Reviews 9

See It For What it Is

I originally never had any issues with Shearer Security. Its an alarm company. You pay for what you get and its a service rarely used but nice to have. What I will say is that whenever we had a false alarm, they were quick to call. Never experienced any outages with the alarm either. Some issues came up with billing that sort of got the ball rolling in our displeasure with Shearer. The issue was eventually resolved but it left a bad taste in our mouth. About a week after resolving the billing issue, we received a notice that our alarm would no longer work because of Verizon dropping its 2G service. Again, not really a big issue however to keep the alarm able to connect service the only options were 1) Pay over $200+ for their "discounted" rate to fix the issue or 2) Lock into another 2 years of service and include their "maintenance program" as well and have the fee waived. Our system was only 3 years old at the time and to think it was obsolete within that time frame didnt jive with me. I also didnt feel that it was our responsibility to pay for the upgrade since I was paying them for a service their product could no longer support. We also called to see if our alarm was a "2g" model. The employee (unk name) had somewhat of an attitude and said "You wouldnt get a notice if you didnt have a 2G Model." At that point with all the issues I decided to look around and found another security system. I contacted Shearer to cancel my account. I was on hold for quite a long time. I spoke with an employee, R. Patterson. I expressed my desire to discontinue our service with them and was told that I would need to send an e-mail requesting the same. I asked about my refund since I only used less than a month of the 4th year of service that I already paid for. I was told that monitoring services are non-refundable. Im sure its probably somewhere in the small print of the contract however it was 3 years into it and didnt remember. He put me with through with "Carol" and said that maybe there was something they could do to retrieve some of the $300+ I already paid. I was questioned as to why I wanted to leave and was told that she would speak with the owner to see if there was anything I could retrieve financially. I never got a response e-mail back from the company concerning my cancellation (per R. Pattersons directions" and never received a phone call regardless of a refund or not from Carol. This experience only solidifies my confidence in my decision to leave. With advancement in technology, there are a lot of options out there as far as security systems and ones without any "3 year mandatory minimum" contracts and lower prices. Look around and you can find better deals. I also work in a profession that allows me to share my experience and possibly help other people avoid the setbacks we dealt with. The sad part is, money means everything. That $300 could have been used for food for my family or since it was close to the holidays, a charitable donation to somebody who was in need. In the end, Shearer has my money. Im smart enough to realize that I will never see that $ again. they got me with the "fine print." I would suggest you ask yourself if its worth it or not.

Sandra Creason

I will never trust this company with my security just based on how I saw someone driving their Hummer around today. Blowing through stop signs without even stopping, cutting people off, never once using a turn signal to turn or change lanes, speeding, absolutely the worst. Why would I trust someone to my security who clearly has no secure for anyones security? Thats how people die. Learn how to drive.

Lee Joines

Customer Service Reps lack the basic knowledge of what type of keys they can make duplicates for. Both email and phone call contacts confirmed this. A waste of 45 minute drive to find out they cant cut BMW keys. No apology! Dont waste your time, seek service elsewhere.

Anonymous User

Fast, prompt, and professional locksmith in Harrisburg, PA. My keys were locked in my car and they came out very quickly and opened the car. Very friendly and knowledgeable. I would recommend them to anyone who needs locksmith services

Logan Jones

Out front door lock broke at night when we needed to get our baby in bed. The guy came very quickly, got us in really fast and fixed the lock right away. Very professional, very nice and very reasonably priced.

Aaron Muddiman

They extremely courteous and professional. They did the job asked in no more than ten minutes. Was very pleased and will recommend to anyone that needs key work or security for residential or professional reasons.

Anonymous User

Shearer has very fast service (within 3 hours) and the technician was professional and friendly. I will be calling them for any future lock work.

Sean Barron

Great service at this place.

Lori Ann Black

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