Panera Bread

Address:	1178 Mae St, Hummelstown, PA 17036, USA
Phone:	+1 717-533-5242
Site:	panerabread.com
Rating:	3.4
Working:	6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 24

Tom Green

Went on a Friday night : one person taking orders, after we waited a very long time for our order for 3 meals and after I investigated why it was taking so long, the woman taking orders was informing people as they were coming in the door the wait time was at least 1/2 hour. I do not know where the manager was or how many staff they had working in the kitchen. Our order came up : childs grilled cheese was hard and cold, soups were all barely warm, sandwich was made incorrectly and presentation was "slapped together". People were cancelling their orders because they couldnt wait any longer. I have been to many Panera Bread locations and I will NEVER go here again.

John Stetson

Closed 3hrs early with NO notice! I had driven all the way from Hershey Medical Center, not too awfully far but still a decent drive when your loved one is there. They closed early supposedly for training yet all I saw was a bunch of kids just hanging around and goofing off on their phones. The manager was very rude when I called and asked what was up, and found out why they were closed from to kind ladies just exiting the place. This all took place right about 7oclock too. They children running the place apparently dont know how to run a proper business.

Sonnya N

Normally I have no issues with Panera food or service. The store was particularly busy today but waiting 40 min for soup and salad seems pretty crazy. When I did receive my salad, it was not made as I ordered - it had chicken on it and Im a vegetarian. I asked them to put the remade salad in a to-go container because we had already waited so long - when I took my first bite I ended up eating a small piece of chicken! Found 3 more pieces of chicken in the salad. Not happy.

Andrew Dietz

Just waited for 10mins at the dessert area with our slips in hand and visible to the manager who walked by us six times and not once asked us if we needed help. Guess those 99cent bakery items will be a bonus to the company as we sure did not get them. Check the cameras for today from 5:30 to 5:40 and see us waiting with no one offering any help. Unless there is some special way to get your dessert at all the paneras Ive been to you wait there to hand them the slips.

Brian Witmer

Great food and service as always. The front of the house was a terrible mess. Trash on floor, not just in one area but everywhere, around both drink stations around the setting area around the trash bin area. The mens room was in need of attention. No paper towels or napkins in any of the dispensers. Setting area needs attention. Arrived at 8 PM. Plenty of time after the dinner period to recover, seeing that the last order for the night is at 10 PM. Just saying...

Wellington Brown

Used the kiosk to place my order. I had to wait 23 minutes to get my tuna sandwich and when I asked for the status of my order the manager couldnt find find my name. Lastly, it was 68°F outside and felt like 30° inside the building so I was freezing while waiting. This was the worst experience I have ever had at a Panera and would recommend going somewhere else.

Lynne Ravas

A warm and welcoming staff with smiles for everyone and suggestions for those of us who cannot always choose what we want to eat. We have never felt that the staff was waiting for us to leave when we wanted to continue our conversations past our meals. Thank you for your hospitality.

David Morlitz

Panera is always a favorite of ours - and this one is no exception. The food prices are the same as everywhere else - and this is close to Hersheypark. It is very convenient to stop here after a long day outdoors and get food exactly as you were expecting.

Michael Finkelstein

I am not a big fan of Panera Bread, last time I ate there I had some turkey sandwich with cranberry which was disgusting and I had never gone back. This time I had a chicken noodle soup in a bread bowl and it was delicious. The service was also great

Nikkea Turner

So rude. Everyone huffed and puffed as we walked in only a half an hour before close. Customer service was the worst Ive ever had at a panera. I asked the manager to heat my Mac and cheese up nicely and he told me to do it myself. Never again

Brenda Bailey

Bathrooms need a major makeover. Food good but later in the day they tend to run out of sandwich breads and sides of baguette so go early or place order in advance. Their online app doesnt have ability to alert you when they are out of bread.

Jonathan Nelson

Ready in 10 minutes translates to ready in 20 minutes to an hour and/or they donthe know how to read a clock. It is an awful place to go for a quick meal as it is slower than every other take out or sit-down dining place in the area.

Meghan Myers

I have come to Panera multiple times the last three times they were out of bread, blueberry bagels, coffee, etc. I let the manager know that I was dissatisfied and all he said was Im sorry. I do not recommend this restaurant

Meeta Pari

Food is good as usual but since they start serving food on table people not pick up after done eating and staff is not quick enough to clean table, so it was 4 tables were empty but you need to request some one to clean!

Jolene Beard

Disappointed that I ordered a salad and told them to not put something on it. It came with it on it and it took 1hr to come!! Brought us cookies to make up for it but still didnt bring me another salad! Very bummed!

Jake Patacsil

Great food, but also great people. They made sure my meal was right and even offered to redo a sandwich with looked a bit burn (that actually made the sandwich better, but that was great of them)

Irish Superman

I love the food, but this particular restaurant does not do a great job wiping off the tables or keeping the dining area clean in general. Literally every unoccupied table was dirty.

odiejlg

This location can be very fast one time and very slow the next. The food as always been on point and the fireplace is an added bonus. The parking is always plentiful also.

Anonymous User

Got a rewards card but they didnt register it. They kindly let me know after ordering $75 in food. Then let me know that they couldnt give me credit for it. Pretty lame.

Y Kim

I had bad experience with one cashier today. She was very rude and never listen to me. She doesnt know what customer service is. I never going back to her again. Horrible.

Haley Phillips

Worst panera. I waited 15 mins and still didnt get the drink I ordered and kept asking for. I finally had to demand to get my money back and still never got my drink.

William Bruce

DIRTY! Food stains on tables, chairs, booths,walls.Crumbs of food on benches. This is why I never clean my place when done eating at a self serve restaurant.

Anonymous User

Good food, clean environment, inconsistent cappuccinos -- some employees seem to make coffee drinks w/o being properly trained on how to make them properly.

Joshua Talys

If you feel you are in the mood for panera, go to another place! They run out of items here all the time. Save yourself the headache and go somewhere else.