U-Haul Moving & Storage of South Philadelphia

1015-25 S 12th St, Philadelphia, PA 19147, USA

Address:	1015-25 S 12th St, Philadelphia, PA 19147, USA
Phone:	+1 215-336-8080
Site:	uhaul.com
Rating:	3.1
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–10PM 7AM–10PM 7AM–9PM

Location

Photos 89

Reviews 4

Chris Green

This is is grossly overpriced compared to comparable units in the area. It is always difficult to access the facility due to illegally parked UHauls or regular traffic. The manager is incompetent & a racist to boot. I helped some friends move & waited back to continue unloading the storage unit onto the dock while they unloaded one truck & acquired another to speed the entire move. Come regular closing time (I have 24 hour access in my unit/my buddies do not) an employee comes running past the dock babbling about his manager saying that we needed to clear the dock so that the carts could go inside (we had 3 on the dock). Getting the carts back inside seemed like a reasonable request (although if my aim was to steal any carts, I would simply wait until after hours) but why did the dock need clearing? There was more than enough room on the dock to take all 3 carts in simultaneously, side by side. I felt like it was an outrageous request & turned to go across the street to tell the manager personally that we would not be taking anything & putting it onto the ground only to lift it from the ground & into the trucks once they returned & who should be nervously peering out the window but the manager. Needless to say I went & ripped the coward a new one, only for him to lie & throw his employee under the bus denying having ever made any such request. I went back across the street to continue wait for the trucks to return & I look up, still incensed, & the manager is leering through the window at us again. The Twilight Zone!!!! This was several months ago. Today, I stop by for something & find paint from a sprayer all over everything inside my unit. The tops are secured with only wire mesh (leaving everything inside vulnerable to theft, & paint apparently) & knowing this they couldnt have been bothered with using their system (probably the same system they use to let everyone know that our payments are processed successfully) to contact everyone with a unit via email or phone to say that there is the potential for damage & for us to secure our things or cover them with plastic? Prior to moving my things in the unit I made sure everything was impeccable & now I must go through & clean it all again. 3 weeks later I return & now they have been kind enough to to put plastic up (because for whatever reason the job still isnt complete) but clearly ran out of dropcloth because not even ⅓ of the unit is covered. The only real evidence of progress is that after cleaning everything a few weeks ago, there is more paint everywhere which means another round of cleaning. What a nightmare... Updated: 2/3/16: Someone(s) ransacked my unit a week ago. They climbed up & parted the chicken wire that was just laying over the top (this entire time I was thinking it was secured to each unit individually) . It was tossed so well that it could not have been a quick job. My unit is 8x8x12 (a tape measure shows each of those numbers to "rounded" up by 6") & mine was about 80% full. Every box & tote was opened & gone through thoroughly. I did have insurance but why should I have to wait around for hours for the police to come take a report (one night i waited almost 3 hours for them to not show up) to file a claim when the these people have created an ideal enviornment for theft where people are using the building as a private residence & flophouse. I have heard sex going on in units, loud drunken arguments between couples that sleep here & one guy told me that someone else who sleeps in the building had just physically assualted him. Almost 7 hours overnight was the time it took me to clean, organize & throw out what had gotten broke & some of the things I heard & saw that night were better suited for Skid Row rather than a business (a business I pay over $150/mo to) that is supposed to keep your belongings secure.

Jesse Deczynski

I want to one-star this place, but 2/3 of the folks here are great. Return folks/cleaners, and dealing with the U-haul truck paperwork in general. The one-star goes to the storage and the customer service on how the treat people. When we first rented our 10x10, we told them we need it big enough to fit our bed in. They said it will. Oh yeah, our bed fit after squeezing in the 4 foot ceiling in a little small door, but our bed frame and our box spring wouldnt fit. So we had to give them up, they pretty much said too bad. Pretty awful move. So make sure you check and see what the height is gonna be, not just 10x10. Itll say 10x10x4, 10x10x6, etc.. because they dont tell you ahead of time, itll be on the invoice after the fact. We dealt with it, hoping that was gonna be the least of our worries as we could just scoop up another box spring when we end up moving. Picking our stuff up wasnt awful. However, we got charged an extra month, after we already cancelled on the proper day. "You never came back in and said you were done moving." Well, I personally sat there and waited in line after moving everything in the truck myself. I have e-mail confirmation, and I have paperwork. Dont make excuses for yourself and your colleagues. Rude customer service. I would call out you out, but people have bad days. I just hope next time you will be more respectful to customers and not just outright rude.

Caroline Gould

Horrible. Truly the worst consumer experience of my life. Please, do not even THINK about entering this store. I did not have a full weekend to move so I decided to go with portable storage so I could pack one weekend and unpack the next. I had done this previously with PODS, but because UBox was slightly less expensive, I decided to try them. Bad choice. Firstly, my movers picked up the UBox--it was filfthy and full of trash, instead of 12 moving blankets as promised it had two. Clearly, no one had checked it.Their suggested resolution? Have my movers I am paying on my dime for a finite about of time, come back and get them. It was a battle to get any time of consideration for that. Next came the random and inconsistent charges that were 100% different than what I had book and confirmed online. Fast forward a week and now my UBoxes are 100% MIA. They were confirmed for Saturday delivery, and NOTHING. NO update on where they are, no confirmation. Speaking with the locaiton and UHaul Customer Care was a joke a lot of "Thats not my job" "thats not my department" etc. My boxes are now two days late and I have no idea if I will ever seen any of my posessions again. However, UHaul, based on one of their reps laughing at my story, thinks this is hilarious! Please avoid this store and UHaul at all costs. Go with PODS.

Brandon Dean

I rent U-Haul vans from this location on a pretty perpetual basis. There are definitely some standouts on the staff that provide excellent customer service that is friendly and helpful. In fact, pretty much all of the indoor counter staff I have experienced have been quite courteous, even when they werent always able to help me with my concerns. Outside sometimes, and sometimes over the phone, it can be hit or miss. It would be great if those good qualities of some of the employees were set as the standard across the board. My biggest gripe would have to be that calling the location will more often than not spit you out to a off-site call center, which can be perpetually frustrating when you have a location specific concern that an off-site person cant help you with. But since it is likely a company wide thing, I cant fault this one location for it. Reviews on pages like these often amplify the rare occurrences on both ends of the spectrum, the very good or the very bad (with the bad often being partly the customers fault). I guess mine is just an example of what is likely to be the normal positive experience one is likely to get at this location. I will definitely choose to use this location over other geographically closer ones just for the sake of having the good service I receive here.